Manager - Strategic Database Marketing, Zoro

| Chicago

Title: Manager - Strategic Database Marketing

Location: Chicago, IL or Buffalo Grove, IL

The Manager - Strategic Database Marketing will be responsible for generating insights from the customer database to inform the company's customer strategy and business decisions across the organization with the goal of increasing revenues per customer. This individual will design targeting and segmentation strategies of the consumer base which will enable the business to deliver messages that are prioritized, personalized, and simultaneously beneficial to the customer and Zoro. This position will be responsible for evolving these strategies to keep up with ever changing business and customer needs; improve effectiveness and efficiency; and drive bottom up data driven recommendations to deliver revenue growth from our consumer base.

The successful candidate is passionate about eCommerce business, learning about all aspects of the Zoro business and collaborates well with others. Our aggressive growth goals mean that your day-to-day responsibilities and projects can vary greatly—which means all the more opportunity for you to make an impact! 

Responsibilities:

  • 3+ years of experience using analytics to solve business problems
  • Responsible for managing analytical marketing projects and collaborating with internal business partners to support strategy development and tactic planning
  • Leading the end to end analytical process: receive and evaluate business partners’ requests, develop analytical plan and methodology, confirm analytical plans with business partners, implement data analyses, and provide recommendations.
  • Provide analytic supports for key business activities (strategic initiatives, campaigns design, customer segmentation strategy, channel bidding strategy, price sensitivity & demand elasticity, merchandising optimization etc.) including data mining, analysis, and presentations
  • Lead monthly review meetings to share insights/learning from the business data, and also provide updates on key analytical projects

Qualifications: 

  • Experienced in leading advanced analytics projects and designing analytics R&D projects
  • Have prior experiences in assisting business decision making through data mining and machine learning
  • Strong communication skills in order to collaborate effectively with business stakeholders. Must be able to interact cross-functionally and drive both business and technical discussions
  • 3+ years’ progressive business experiences in marketing analytics, database marketing, data mining, or statistical modeling. Experiences of advanced data analysis in Internet or a top-tier consumer-focused company (in technology, consumer goods or retail domain) are preferred
  • Master’s degree in quantitative fields such as Statistics, Engineering, Operational Research, and Economics. MBA a plus
  • Capable of thinking through complex business problems and solve them by analyzing on large amounts of data
  • Familiarity with tools used for statistical modeling, clustering, classification, machine learning, and data mining
  • Demonstrated proficiency in SQL/relational databases and BI tools (Tableau, Business Objects, Microstrategy, Google Data Studio)
  • Proficiency in Microsoft Office: Excel spreadsheet modeling and PPT presentation creation
  • Knowledge of web tracking technology (Google Analytics, BigQuery, etc.) a definite plus

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is located in the West Loop, offering diverse eateries and steps away from nightlife! The other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

What does your typical day look like?

As a Financial Analyst with Zoro’s Finance team, my typical day starts with generating daily sales reports and sending it over to our headquarters. Then, I talk to business unit owners and gather information that would impact our financials. Zoro has an encouraging collaborative environment…everyone is easily approachable!

Margaret

Financial Analyst

How do you empower your team to be more creative?

Zoro has an awesome test and learn culture where you can try new things and see what works and what doesn't and, most importantly, learn from those lessons and drive improvements. We constantly look for ways to do that - whether it is tools, engagement, processes or empowerment. We share best practices, feedback and suggestions from our agents.

Dawn

Director, Customer Service

How do you collaborate with other teams in the company?

There’s a hunger for Design Thinking and making decisions based on customer feedback here at Zoro. Working on a scrum team as a UX Architect supports this directly but I’ll even get stopped in the hall by co-workers wanting to incorporate customer insights into their own projects. It comes from a culture of succeeding through collaboration.

Lex

UX Architect

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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