About CCC

CCC is the technology platform for the underwritten assets economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 11 locations worldwide. CCC’s principal PE investors are Advent International, Technology Crossover Ventures, and Oak Hill Capital Find out more about CCC by visiting cccis.com.

Job Description Summary

We are looking for a Market Operations Analyst to join our CCC team! The Market Operations Analyst reports to the Market Operations Manager for the Automotive Service Group and will focus on providing full lifecycle data analytics related to wholesale collision parts suppliers and the collision repairers that buy from them. The analyst will compile, analyze, and interpret data that will help drive business decisions internally within CCC and externally with our strategic business partners.

Job Duties

• Partner with internal and external business partners to identify data needs, understand their specific requirements for metrics and analysis, and build and own robust reporting that powers internal analytics for all teams.
• Analyze and interpret data to formulate insights that will help drive business decisions, as well as prepare presentations and data visualizations to communicate findings and recommendations to executive level stakeholders.
• Retrieve and process data from multiple sources to maintain a centralized SQL database and ensure quality and reliability of consolidated data.
• Set up standard and best practices for data management, including manipulating, cleaning, pre-processing, and mining large structured datasets.
• Proactively identify actionable opportunities across the existing data ecosystem, identify gaps and recommend improvements to increase efficiencies around data collection and reporting.
• Build ongoing reporting and develop operational reporting dashboards to provide visibility on strategic initiatives.
• Perform ad hoc reporting and analysis on identified business problems.
• Produce accurate and reliable reporting to track transactional data, market trends, end-user behavior, and user engagement with the software platform.

Qualifications

• Bachelor’s degree in mathematics, computer science, data analytics, data engineering, business intelligence or equivalent job experience
• 1 to 2 years of experience working with relational databases and SQL
• Ability to work cross-functionally with multiple stakeholders
• Self-driven, independent with problem solving mindset
• Presentation skills
• Experience with data visualization tools (Excel, Tableau, etc.)
• Must possess inherent intellectual curiosity, critical thinking skills, and strong attention to detail
• Ability to manage multiple projects at one time and work in a fast-paced environment

Desired Skills & Qualifications

• Comfortable in at least one data-oriented programming language, such as Python or R
• Experience in data architecture, data modelling and management, data warehousing, OLAP and ETL processes at scale