Operational Excellence Manager

| Chicago
Home Chef is a rapidly growing meal kit delivery service, fueled by our customer-first mentality and incredible team. Our plant-based crew is the lifeblood of our organization, operating in a supportive environment that allows the workplace to feel like a home away from home. Our work product is a testament to what collaboration, heart, and hustle can accomplish when combined. If you’re ready to be part of the action, we’re ready to connect with you. There are no limits to where we can go together.
Summary of Responsibilities: 
The Ops Excellence team at Home Chef is a small but growing group of talented individuals that tackle some of our biggest challenges in operations. Sometimes referred to as Home Chef’s operations “SWAT” team, we work on cross-functional initiatives that help to define the future state of the operations organization. Our projects evolve based on the needs of the business – no two days are the same – but we’re always focused on execution and driving towards positive impact. We pride ourselves on being great problem solvers, thought partners, and go-getters.

Detailed Responsibilities:

  • The Operational Excellence Manager will be expected to wear several hats and will have the opportunity to work on a variety of projects. Although different projects will require different skillsets, the high-level responsibilities and expectations for this role are outlined below
  • Process Improvement:
  • Become an expert on Home Chef’s operations from start to finish and identify areas for where Home Chef can streamline operations, reduce costs, or deploy new technologies
  • Collaborate cross-functionally to implement initiatives with Operations Technology, Food Safety & Quality, Procurement, Warehouse, Data, HR, and most importantly, Plant Fulfillment & Continuous Improvement
  • Examples of past projects include: developing Home Chef’s SOP library and performing time studies to establish efficiency standards
  • Tool Development & Tech Enablement
  • Partner with our plant teams to develop, manage, and continually improve tools used on the floor at our production facilities
  • Understand challenges in the current technology landscape and work with production management and front-line employees to develop potential solutions
  • Examples of past projects include: developing an in-house “MRP” system to track WIP inventory levels, originally in Google Apps & “hardened” through tech development & support
  • Data Analysis & Reporting:
  • Find innovative ways to make data actionable for our production teams - build new processes to better collect, store, and visualize operational data in a meaningful and impactful way
  • Enable data-driven decision making by reporting on core KPIs and performing ad-hoc analyses=
  • Examples of past projects include: revamping our Quality & Error reporting and processes to be more actionable, and preventative as opposed to reactive
  • Training & People Support:
  • Ensure process changes “stick” by developing training programs and initiatives
  • Partner with our HR teams to establish plant-focused programs related to performance management, professional development, and employee recognition & retention
  • Examples of past projects include: developing and implementing Associate, Lead, & Supervisor training & onboarding programs
  • Workplanning & Project Management:
  • Work independently to develop project plans and timelines to drive progress forward, while working with multiple cross-functional stakeholders
  • People Management
  • The Ops Excellence Manager will likely start out as an individual contributor, but will be expected to take on 1-3 direct reports in the near future.

Qualifications: The requirements listed below are representative of the knowledge, skill, ability and/or other characteristics needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

  • Entrepreneurial mindset: energetic and able to lead change, create vision, and inspire people to achieve goals, in a fast-paced environment
  • Problem solver: Identify issues quickly and bring recommended solutions backed by logic to the discussion
  • Interpersonal savvy: Develop rapport across the organization in order to build consensus for implementing new processes and tools
  • Results oriented: Deal with ambiguity and make timely decisions to get to impact quickly
  • Attention to detail: Organizational skills and ability to manage details of complex systems and operational processes
  • Embody the Home Chef core values of customer first, pursuing excellence, taking ownership, and building a best-in-class team
  • 2-5 years of experience in operations, management consulting, venture capital, or equivalent; top ranked candidates with managerial experience strongly preferred
  • Technical ability: While experience using data analysis programs (e.g. Excel and Google Business Apps) are a must, experience using SQL, Python, and/or JavaScript highly desired
  • Comfortable working in a manufacturing environment. Travel to our production facilities in Chicago, Atlanta, and Los Angeles will be required as part of this position (up to ~33% travel)
  • Must be able and willing to work in refrigerated coolers (~38 degrees F) and a traditional office environment
  • Bending, standing, lifting, carrying, etc are occasionally required

Education

  • Completion of a four-year degree program in Engineering, Economics, Finance, Computer Science, Information Systems, Statistics, or other relevant area of study is preferred

Perks and benefits:- Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!- Medical, dental, vision, life and disability insurance available- Paid holidays, sick time and vacation time- 401k program - Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses Home Chef is an equal employment opportunity employer

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Location

Located in the iconic Wrigley building, our location offers the best of the Loop and River North. Close to transportation, restaurants & shops.
400 N. Michigan Ave, Chicago, IL 60611

What are Home Chef Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
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