We are Relativity. A market-leading, global tech company that equips legal and compliance professionals with a powerful platform to organize data, discover the truth, and act on it. The US Department of Justice, 199 of the Am Law 200, and more than 329,000 enabled users trust Relativity during litigation, internal investigations, and compliance projects.

Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole, authentic self to our team. 

Join us in the transformation of the legal industry and play a pivotal role in shaping the future of the practice of law and beyond. We don’t believe in ‘ideal’ candidates, so if you see a job that sparks your interest, go for it. Wherever you’re from, however you identify, and whatever experience you have, you can belong at Relativity.

Responsibilities

• Work on initiatives that focus on driving efficiencies and streamlining of processes through accurate reporting and data analysis, such as workforce management for our Customer Support teams. 
• Accountable in being the subject matter expert as it pertains to data governance for the Customer Support and Solutions org. 
• Run, interpret and share data and performance results with stakeholders, including standardized reports on a daily, weekly, and monthly basis from various inputs (Salesforce, telephony solution, etc.) using various outputs (Excel, PPT, Tableau). 
• Surface insights and contribute to planning through accurate reporting and data analysis for our Global Support teams. 
• Assist in the discovery work needed for Support Operations programs, including but not limited to, data collection, scrubbing and presenting.
• Support operational processes that enable Global Support leaders to make data-driven decisions, especially in planning for coverage, staffing analysis, and department goals. 
• Report on departmental and team goals, maintain dashboards, and provide data analysis to your leader to make strong recommendations that meaningfully contribute to Relativity’s Global Support strategy. 
• Adhere to best practices in reporting and data quality that allow the Global Support team to accurately report on key activities. 
• Run ad hoc projects as needed that are data driven, focusing on success metrics specific to teams. 

Preferred Qualifications

• Experience in a SaaS environment 
• Experience working with a workforce management solution 
• Experience working or supporting a call center 
• Exceptional skills in Microsoft Office with an emphasis on Excel 
• Experience working with Tableau 
• Experience working with Salesforce 

Minimum Qualifications

• 1+ years of supporting a customer-facing organization 
• 3+ years in an operations, analysis, or strategy-focused position 

At Relativity, we live our core values and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service, and we’re always looking for people to join us on the journey.

Relativity is a team of smart, passionate people always looking to grow, contribute, and make our product and customer service the best it can be. Our team members come from diverse backgrounds with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they’re empowered to be their full, authentic selves, regardless how you identify. 

So, please come as you are. We can’t wait to meet you. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.