Operations Center Analyst

Operations Center Analyst
222 W Adams St, 11th Floor
Chicago, Illinois, 60606
United States

West Monroe isn’t a start-up firm, but we act like one. From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Our WMP Managed Services team executes our “run” offering on behalf of our clients. We are a team of enthusiasts always focused on improving our execution and our client’s performance. Sound interesting? Then West Monroe Partners just might be the place for you. Think you’re up to the challenge?

West Monroe Partners is currently seeking a Level 1 Operations Center Analyst to work within our Managed Services group. This role is responsible for delivering client-ready services in four key practice areas including: front-line end user support, infrastructure monitoring and incident response, pro-active security monitoring and threat remediation, and application support for a variety of technologies.

Operations Center Analysts will interact with end-users and internal teams daily in support of these responsibilities. The role requires analysts to answer support phone calls and email requests and respond to infrastructure and security alerts from devices and monitoring services for West Monroe Partners’ outsourcing clients. As the primary 24/7 point of contact for clients, the Operations Center Analyst is expected to be able to assist with desktop, mobile, infrastructure, and application troubleshooting inc luding but not limited to Windows 7, Active Directory, Microsoft Office, Microsoft Outlook/Exchange, Citrix/VMWare, VoIP telephony, SQL databases, storage, firewall/switches, backup, and other business applications.

Specific skills include, but are not limited to, the ability to:
* Thoroughly and accurately understand issues and analyze a problem in a systemic fashion.
* Analyze each specific request and determine the underlying problem and recommend proper solution.
* Understand and execute standard escalation procedures with tier two support.
* Apply standard and custom monitoring sets to a client environment to make sure the entire client’s environment is being monitored.
* Strong communication skills to work with employees and assist non-technical users with remote troubleshooting and resolution.
* Strong background in Windows client operating systems, standard desktop applications (i.e. Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, and Active Directory.

Requirements:
* Excellent organizational, verbal and written communication skills
* Bachelors degree or equivalent
* A passion for technology, problem-solving, and customer service
* Efficiently manage multiple tasks
* Contribute in a fast-paced, team-oriented environment
* Possess strong problem solving and analytical skills
* Exhibit excellent leadership, communication, interpersonal and organization skills
* Upbeat, friendly, motivated and ready to help contribute to our team

Preferred Candidates will possess:
* Bachelor’s degree in Computer Science, MIS, or equivalent
* 6 months – 2 years of similar work experience or coursework
* Background in Windows server platforms including Windows Server operating system
* Experience in infrastructure monitoring and management tools and system backup
* Base knowledge in networking and system connectivity.
* Background in Windows client operating systems and standard desktop applications (i.e. Outlook, Internet Explorer, anti-virus tools).
* Experience working with server management tools (backup, anti-virus, monitoring)
* Experience working with support ticketing systems
* Experience writing and editing scripts for automated processes
* Excellent organizational, verbal and written communication skills
* Relevant industry certifications pertaining to cloud, security, and infrastructure domains

West Monroe Partners is an Equal Employment Opportunity Employer -
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

222 West Adams Street , Chicago, IL 60606

An Insider's view of West Monroe Partners

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Senior Consultant, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Advanced Analytics

What are West Monroe Partners Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Where you decide to build your career is one of the most important decisions you will make. Our hope is you see the value of building it here at West Monroe Partners. As a firm, we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow and well into the future.

We invest in you. At West Monroe Partners, we don't just give lip service to the philosophy that people matter. We invest in it, through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

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