Partner Operations Analyst

| Chicago
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Partner Operations Analyst
Customer Success | Chicago, Illinois 

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

This position
The Partner Operations Analyst will work closely with our Services, Customer Success, and Partner Management team to drive partner engagement and operational excellence. You will be responsible for our strategic delivery partners and subcontractors who support our Professional Services business and will work cross-functionally with various departments to drive efficiency. You will be the primary liaison with our delivery partners for reporting, inquiries, and evolving relationships.

This position reports to the Director, Services Operations.

Responsibilities

  • Serve as the Partner Portal subject matter expert to recommend and develop requirements for enhancements, collaborating with Success Operations and IT to prioritize and implement the enhancements and other technical changes as needed.
  • Responsible for onboarding and offboarding of our delivery partners onto our partner portal including enablement of internal and external resources
  • Work cross-functionally with IT, Partner Success, Finance, and other departments to drive improvement of partner operations for delivery partners
  • Manage partner contracts (master agreements, SOWs, work orders) and associated systems data (accounts, projects, opportunities)
  • Own operational reporting for our delivery partners and leadership on our partners performance

Basic Qualifications

  • BA/BS degree or equivalent work experience
  • More than 2 years of professional experience, preferably at a SaaS or services company

Preferred Qualifications

  • Ability to work cross-functionally to drive projects from design to conclusion
  • Excellent at articulating vision and planning execution of projects
  • Advanced excel / salesforce reporting capabilities
  • Proficient written and verbal communication skills
  • Experience with Salesforce / FinancialForce

About us

DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is an Equal Opportunity Employer . DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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Location

The Loop has theater, arts, architecture, parks and riverwalks and great restaurants. All a stone's throwaway from the DocuSign offices.

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