Ph.D. Data Scientist at Vail Systems, Inc.

| Chicago
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Ph.D. Data Scientist

Vail Systems, Inc. Company Profile

The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape our perceptions and experiences. At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services to state-of-the-art IP telephony, to cutting edge real-time analytics, Vail technology makes millions of voice interactions better every day.

Ph.D. Data Scientist

As millions of interactions move through our networks, billions of packets of voice data are analyzed by our systems. Using proprietary technology, we're measuring things like voice clarity, emotion, and voice stress to better understand and react to changes in conversations. This analysis has opened the door to new solutions that measure customer satisfaction, speech intelligibility, and fraud propensity in real-time. These are practical applications of big data analytics at work.

We're looking to add a Data Scientist to our real-time analytics team. This team is on a mission to explore the wealth of voice data available, looking for insights that may lead to new and powerful business applications. Like the data we're analyzing, the work is unstructured and the solutions aren't always clear. It makes for a continual challenge that will require an individual who demonstrates:

  • An analytical and creative mind
  • A keen eye for pattern recognition
  • Mathematical ability
  • A computational mindset
  • A high tolerance for ambiguity
  • A highly collaborative disposition
  • A positive disposition and a can-do attitude
  • The maturity to perform research independently

Essential Responsibilities and Deliverables:

As a Data Scientist, you'll be analyzing and experimenting with interaction data to find patterns in system or user behavior that can be used to inform business actions. For example, you will be involved in the analysis of audio waveforms helping to uncover patterns of audible factors that represent negative conversational dynamics in a call center. You may also develop models that use semantic context to fill in garbled or unrecognizable utterances without changing the meaning of the underlying sentence or phrase. You'll then develop prototype applications in Python, MatLab, or R, that recognize these patterns to generate real-time event data that can be channeled into user applications. Most of your work will be done from either our Chicago Loop office or our Deerfield headquarters, however, you should also expect to interact directly with our clients from time to time.

To be considered for this position, you must have:

  • D. degree in computer science with an emphasis on NLP, or computational linguistics\
  • Peer-reviewed publications in machine learning, NLP, machine translation, or related fields
  • Experience in modeling frameworks (R, SciKit, Tensorflow, Keras)
  • Experience in Text-to-Speech and Speech-to-Text technologies
  • Knowledge of systems-related issues in NLP frameworks
  • Strong interest in statistical language models, statistical semantic models, language grammars and dialogue systems
  • Experience and knowledge in traditional machine learning algorithms and deep learning frameworks (recurrent neural networks, convolutional neural networks, LSTM, etc.) applied to NLP domain
  • Knowledge of word segmentation and entity extraction
  • Strong communications and writing experience

Ideally you will also be able to demonstrate:

  • Experience with statistical coding involving machine learning or pattern recognition especially in audio applications
  • An understanding of or interest in linguistics and conversational systematics
  • Curiosity about phonetics and languages
  • Experience in original scholarship in collaboration with a team
  • Experience extracting, manipulating and curating large datasets
  • Application development experience in an advanced object-oriented language such as C++, Python or Java

If you enjoy solving complex puzzles; if you are fascinated by the dynamics of human communication; if you want to help develop technology that helps people communicate more freely and effectively; talk to us!

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases


We are located on the Chicago River, next to Ogilvie and Union Station for easy commuting and there are hundreds of restaurants to choose from.

What are Vail Systems, Inc. Perks + Benefits

Partners with Nonprofits
We partner with the Seneca Foundation and Chicago Public Schools to educate Black and Latinx recent Chicagoland high school graduates with paid software development training opportunities.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Unconscious bias training
We provide training to all employees who participate in our interview process on unconscious biases and interview best practices.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Access to an EAP
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker and 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Recreational Clubs
Vail Systems sponsors a summer softball league and triathlon team.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Employee Referral Bonuses. Gym Memberships. Collaborative Work Space. Competitive Pay.

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