ServiceNow
Chicago, IL
Remote

Principal Strategist, Inspire Value Excellence - Enablement at ServiceNow

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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
What is the Inspire Value Excellence Enablement team mandated to do? Our mandate is to work with all sellers across ServiceNow to make them better at the 'art and science of value selling'. What does that mean? How do we help all customer-focused personas (e.g.: account executives, solution consultants, value managers, success architects, customer success managers, etc.) get better at focusing on measurable customer outcomes throughout the customer lifecycle. Initially, during the sales process, how do we help them best identify strategic and operational outcomes aligned to the customer's strategic goals? Then, how do we help them to effectively baseline outcome measurements after a sale? Then, how do we help them effectively measure outcome realization post implementation? Finally, how do we help them leverage realized outcomes (and true ROI) to expand our solution footprint to solve a broader set of business problems? Basically, how do we better help sellers create that virtuous cycle of identified, measured, realized and socialized business outcomes for our customers?
This role sits in our Inspire Value Excellence (center of excellence) operation but is focused on the enablement of all things value selling oriented across the enterprise. While there is a specific focus on the Inspire Value (value management) team who are field aligned full-time value resources, the team charter also includes all sellers (as mentioned above). How do we quickly onboard and ramp competent new hires to effectively sell based on business value to support the rapid growth of our business? What behaviors do we need to shape? What content do we need to develop / provide?
In this role, you will work with senior leaders across our sales, solution consulting, customer outcomes and strategic go-to market teams to identify needs, align priorities and execute key projects.
What you get to do in this role (job responsibilities):
Value Excellence Enablement
  • Design persona-based new employee journeys to determine how we effectively enable behaviors and provide content necessary to help them successfully sell business value during the first 3 / 6 / 9 / 12 months of their time with ServiceNow.
  • Educate on all of the key services directly provided by the Inspire Value team.
  • Identify enablement needs ('white spacing') and architect plans to close these gaps.
  • Strategize and execute knowledge management (KM) initiatives leveraging our enterprise KM platform Highspot.
  • Aligned to our value framework and outcomes taxonomy, orchestrate the production and publishing of customer value realization knowledge to the broader organization to leverage as evidence in sales cycles.
  • Assist with other special projects, as required.

  • In order to be successful in this role, we need someone who has (job requirements):
    Extensive consultative sales experience
  • You have relevant experience in a management consulting firm or software company.
  • You have experience and aptitude in facilitating discovery sessions and delivering enablement (training) sessions, often engaging a remote, disparate audience and, at times, engaging an in person audience.
  • You are an effective project manager, capable of driving multiple parallel initiatives to completion as per required delivery dates.
  • As an added bonus, you have experience in developing curriculum, designing persona-aligned learning journeys and learning management generally.
  • You have excellent communication skills, including listening to senior leaders to accurately understand needs and provide potential solutions.
  • You are pro-active in asking for clarity and help while working autonomously (effective communication skills are vital).
  • You have strong foundational business acumen and understanding of the quantitative / financial measures of a business.
  • You are able to think holistically and align different activity streams to see interdependencies.

  • Qualifications
    In order to be successful in this role, we need someone who has (job requirements):
    Extensive consultative sales experience
  • You have relevant experience in a management consulting firm or software company.
  • You have experience and aptitude in facilitating discovery sessions and delivering enablement (training) sessions, often engaging a remote, disparate audience and, at times, engaging an in-person audience.
  • You are an effective project manager, capable of driving multiple parallel initiatives to completion as per required delivery dates.
  • As an added bonus, you have experience in developing curriculum, designing persona-aligned learning journeys and learning management generally.
  • You have excellent communication skills, including listening to senior leaders to accurately understand needs and provide potential solutions.
  • You are proactive in asking for clarity and help while working autonomously (effective communication skills are vital).
  • You have strong foundational business acumen and an understanding of the quantitative/financial measures of a business.
  • You are able to think holistically and align different activity streams to see interdependencies.

  • Additional Information
    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
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    Where we are

    Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!
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    What are ServiceNow Perks + Benefits

    ServiceNow Benefits Overview

    We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

    Culture
    Volunteer in local community
    Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
    Friends outside of work
    Eat lunch together
    Daily sync
    Open door policy
    Open office floor plan
    Diversity
    Documented equal pay policy
    Dedicated Diversity/Inclusion Staff
    Unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity Employee Resource Groups
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Wellness Programs
    Onsite Gym
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Starting in 2019
    Company Equity
    Employee Stock Purchase Plan
    Purchase company stock at a 15% discount semi-annually
    Performance Bonus
    Match charitable contributions
    Child Care & Parental Leave Benefits
    Child Care Benefits
    Generous Parental Leave
    Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
    Flexible Work Schedule
    Remote Work Program
    Work remotely on occasion as needed.
    Family Medical Leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Volunteer Time
    Starting in 2019 - 20 hours a year starting in 2019
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Beer on Tap
    With an in house craft beer geek procuring
    Casual Dress
    Commuter Benefits
    Pre-tax contribution plan for commuter expenses - transit and parking
    Company Outings
    Site social activities periodically
    Game Room
    Shuffle board, pool table, table games and more!
    Stocked Kitchen
    Happy Hours
    Every Thursday!
    Parking
    Professional Development Benefits
    Tuition Reimbursement
    Up to $5,250 reimbursed annually for qualified expenses
    Diversity Program
    Lunch and learns
    Cross functional training encouraged
    Promote from within
    Mentorship program
    Online course subscriptions available

    An Insider's view of ServiceNow

    What’s the vibe like in the office?

    This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

    Juan

    Software Developer

    What does your typical day look like?

    There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

    Mica

    Business Systems Analyst

    How does the company support your career growth?

    It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

    Christian

    Account Executive

    What’s the vibe like in the office?

    ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

    Melanie

    Senior Manager, Global Sales Development

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