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Principal Strategist – Inspire Value

| Remote | Hybrid
Sorry, this job was removed at 3:05 p.m. (CST) on Tuesday, March 23, 2021
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ServiceNow is creating the future of work. We help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is seeking a Strategist to join the Inspire Value team which is an integral part of the Global Sales Go-to-Market team. This is a customer facing role that leads strategic, consultative interactions to build consensus and alignment on how core capabilities of the ServiceNow platform can support CXO business transformation objectives. Through years of practical experience, executive gravitas and fundamental knowledge of business and technology trends, the strategist builds and develops trusted advisor relationships with customers, partners and internally across ServiceNow. 

What you get to do:

  • Customer Advisory
    • Engage executives to expertly define and manage bespoke industry-aligned digital transformation advisory engagements at select key customers, leveraging ServiceNow methodologies
    • Lead discovery workshops with customer leadership and their teams to understand key business objectives, challenges of prospective and existing customers
    • Document and present insights and recommended solutions to meet customer business objectives
    • Create high-quality deliverables that communicate strategic alignment, present multi-year roadmaps and document the full business case to justify action
    • Expertly communicate and advise in 1:1 and 1: many environments
  • Sales & Customer Success Advisory
    • Work closely with sales & customer success to help define account plans and sales strategy for key accounts in the region.
    • Provide analytical expertise to help assess and prioritize accounts and strategies
    • Provide full lifecycle business outcome and value realization advisory
  • Thought leadership
    • Identify, lead and contribute to the creation of new IP (best practices, white papers, workshops, etc.)
    • Innovate on current methods and frameworks
    • Collaborate with and enable the ServiceNow teams on a business consulting approach to sales

To  be successful, the ideal candidate would have:

  • A minimum of 12 years of relevant experience:
    • Management consultant/ ex-management consultant from a top tier consulting firm with exposure to cloud technologies or a customer-facing business strategy manager with a leading technology vendor
    • Executive / leadership experience working on digital transformation projects and/or enterprise software deployments preferred
    • MBA from a top tier institution is preferred
  • Adept at navigating cross functional business processes and Industry trends (Significant experience in a major industry (FSI, Telco, Manufacturing, Retail, etc.) is preferred
  • Experience developing and growing C-Level relationships with an ability to simplify and communicate complex topics to an audience with various functional knowledge
  • Excellent presentation skills including public speaking, meeting facilitation and white boarding
  • Deep customer connects in the Western United States
  • High level of executive gravitas with a humble demeanor
  • Exemplary analytical and financial acumen
  • Enjoy working in a highly collaborative, fast-paced and often ambiguous environment
  • Willing to travel up to 40% of the time

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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