project44
We make supply chains work.
Chicago, IL

Process Analyst, US Network at project44 (Chicago, IL)

| Chicago
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Why project44? 

Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there! 

  • Take an inside look into our culture!  
  • Ranked 2nd most innovative company by FreightWaves three years in a row 2021, 2020, 2019  (right after Amazon who is our customer)
  • “Best Places To Work” by Built In Chicago  
  • Our culture is more than a ping pong table, but we do host quarterly ping pong tournaments! 

At project44, the Network Team is the backbone of our visibility platform with the goal of connecting our carrier network to move our business forward. We are looking for a Process Analyst within the US Network team that will be working with internal stakeholders on building automated processes and tools. This person will be challenged to be opportunistic in finding new ways to plug in and add value to either existing processes or new ones that have yet to be built. This team member will form part of the analytics backbone of the US Network team by being an automation guru who is willing to roll their sleeves up to power valuable analytics insights. 

What You’ll Do: 

  • Work with internal stakeholders to identify and prioritize what can be fully or partially automated, through a lens of saving time or money for the business.   
  • Create process documentation/workflows, knowledge articles and self-service guidance for carrier onboarding and support roles. 
  • Scoping and working on process automation that increases operational efficiencies.  
  • Collect and document of business requirements for project and process improvement/automation efforts. 
  • Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases. 
  • Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed upon service levels. 
  • Identify issues and risks in current or future processes, implementations, or integrations. 
  • Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas. 
  • Build trust and clear reporting with local teams on processes that have been automated that they are working and driving value. 

Basic Qualifications: 

  • Bachelor’s degree in Business Management, Information Technology, Financial Management or similar relevant filed 
  • At least 2 years of previous working experience as a Business Analyst. 
  • Be team player in a constantly changing work environment at a high growth startup.  
  • Solid communication skills that will allow you to clearly explain your work and to participate in constructive debate.  
  • Excellent organizational and time management skills.
  • Technical expertise:   
  • Expert on process and data workflow automation  
  • Experience with Excel  
  • SQL proficiency   

Ideal Qualifications: 

  • Experience with Freshdesk or similar ticketing system 
  • Experience with Java programming language  
  • Experience with API connections 
  • Experience with programing proficiency in Python (Pandas, Numpy, python-connector libraries) 

About project44 

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences. 


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Where we are

Located in the iconic art deco Merchandise Mart with impressive views of the Chicago river. The neighborhood is home to some of Chicago's best restaurants, retail, and is accessible by public transit.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • SpringFrameworks
    • GCPFrameworks
    • KubernetesFrameworks
    • SpinnakerFrameworks
    • KafkaFrameworks
    • NodeJSFrameworks
    • DockerFrameworks
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • TableauAnalytics
    • SnowflakeAnalytics
    • FigmaDesign
    • MiroDesign
    • PendoDesign
    • FullStoryDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • Monday.comManagement
    • HootsuiteCMS
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • SalesloftCRM
    • SendGridEmail
    • MarketoLead Gen
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What are project44 Perks + Benefits

project44 Benefits Overview

project44 is proud to offer comprehensive benefits to support the physical and financial health of our team members and their families.

Culture
Volunteer in local community
project44 encourages team members to give back to the communities in which we work, serve and live. Each year project44 team member's receive time to volunteer for an organization of choice.
Partners with Nonprofits
project44 finds opportunities to support the causes that our team members care about most. In 2020, we donated to 43 different non-profit partners around the world.
Friends outside of work
Eat lunch together
Intracompany committees
project44 encourages team members to connect. You can find team members gathering for culture committee, breakfast club, gaming events, sports leagues, various clubs and much more.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Our Team Member Communities (TMC) are continuously evolving to provide our team members meaningful ways to engage around common causes, interests, and conversations.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
project44's disability insurance covers 60% of weekly/monthly earnings up to pre-identified limits and premiums are 100% employer paid.
Dental Benefits
project44 partners with Guardian to bring team members (2) dental plan choices. Preventive care is 100% covered and both plans also include orthodontic coverage for children and adults.
Vision Benefits
project44 partners with EyeMed for vision insurance. Plans assist in paying for eye exams, lenses, frames and contacts.
Health Insurance Benefits
project44 provides team members with health insurance optionality through Blue Cross Blue Shield for both individual and family plans, PPO or HDHP w/ HSA. project44 covers a large portion of premiums.
Life Insurance
project44 offers 100% employer paid life and AD&D insurance. Coverage includes 1x team member's annual salary for basic life and 1x a team member's annual salary for AD&D.
Wellness Programs
project44 provides team members with a monthly stipend to support wellness related expenses.
Onsite Gym
Mental Health Benefits
Through our Blue Cross Blue Shield medical insurance plans, team members can find a variety of in network providers for mental health related services.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
project44 is proud to provide birth mothers with 16 weeks paid, primary care givers with 12 weeks paid and secondary care givers with 8 weeks paid and flexible return and ramp up for all.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
project44 commuter benefits allow team members to set aside tax-free dollars to pay for eligible commuting expenses. Did you know the CTA runs directly into the Merchandise Mart?
Company Outings
At project44 we love to celebrate - the big things, the small things and everything in between. Our team can be found gathering in office and offsite for holiday parties, milestones & team building.
Game Room
Why have 1 game room when you can have 2, 1 of which links to our expansive rooftop deck overlooking the Chicago River. From Packman to Hoop Shots to board games to ping pong tables, let's have fun!
Stocked Kitchen
Our kitchen is fully stocked with breakfast foods, a wide variety of snacks, hot & cold drinks and cold brew on tap.
Some Meals Provided
On Monday's & Wednesday's we provide team members with lunch credit via Sharebite. For every meal we eat, meals are donated to children in need via City Harvest. It's a win, win.
Happy Hours
Parking
Parking is available at a number of nearby lots, including the Mart Parc.
Recreational Clubs
project44 sponsors various team member leagues year round from bowling to volleyball to run club to soccer to whirlyball.
Fitness Subsidies
Our wellness benefit provides monthly reimbursement to team members for fitness related expenses.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications

An Insider's view of project44

How does your team reward individual success?

We win as a team while recognizing individuals make an impact in a big way. Team members are regularly celebrated at global town hall meetings, in-office celebrations, and through our recognition tool, Bonusly. Celebrating the success of our team members is a responsibility of everyone at project44 and a primary way in which we enrich our culture.

Jenny Bebout

VP, Product

How do you collaborate with other teams in the company?

Something unique about project44 is everyone’s willingness to collaborate on every project or challenge. As “sharing the wheel” is one of our core values, we have a strong desire for collaboration, rather than seeing it as an obligation. At p44, collaborating is easy to do, as we genuinely enjoy the people we work with, and embrace the same values.

PT

Team Director Global Sales Development

What are some things you learned at the company?

I've learned spring, kafka, docker, k8s, postgres, mongo, and gotten AWS certified. I've learned how and when to build a microservice. I've learned how to design for scalability and resiliency. I've learned how to give and receive useful feedback on PRs. I've learned how awesome it is to come into work every day and like the people you work with.

Ben

Software Engineer

How do your team's ideas influence the company's direction?

The quality of our team is the foundation of project44. We’ve built a strong culture of innovation, contributing to our success in solving complex challenges. There’s shared understanding and respect in knowing teamwork is most effective with Real Talk. The trust we have in our team allows for the open flow of ideas that are valued and executed on.

Jett

Founder & CEO

What makes someone successful on your team?

Our people's unique perspectives, backgrounds and voices coming together allow us to innovate and create best in class products and experiences. We embrace growth mindsets, agility and passion. We are fanatical about operating with a solutions and service oriented approach and bring a touch of grit to everything we do.

Kendall

VP, Talent Attraction & Development

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