Process Improvement Analyst at Grubhub

| Chicago
Sorry, this job was removed at 5:56 p.m. (CST) on Monday, March 16, 2020
Find out who's hiring in Chicago.
See all Data + Analytics jobs in Chicago

About The Opportunity

The Process Improvement Analyst will be responsible for driving initiatives that enhance Care policies, processes and tools. The successful candidate will be focused on continuous process improvement and rigorous application of data analysis and project management. The position reports to the Manager, Process Improvement.

Some Challenges You’ll Tackle

  • Utilize qualitative and anecdotal data as a starting point to create an ROI and identify opportunities for improvement
  • Collaborate with Tech, Product, Finance and Care Sr. Leadership to implement business improvements
  • Utilizing a Voice of the Customer and Voice of the Business approach to recommend improvement to the Care operation
  • Analyze key Care data and trends including how they tie to the overall Grubhub business in order to create business cases 
  • Create, facilitate and measure operational tests to understand business impact of key strategies
  • Perform advanced analytics to better understand the critical drivers of our business – including but not limited to diner behavior, restaurant relationships, product engagement, and market-specific performance
  • Effective analysis is only possible with good data - be a champion of data accessibility, accuracy and quality for the Care team by partnering with our Care Data team
  • Be curious! Continually identify opportunities to improve the Customer Experience, Reduce Expense or make people’s work day easier

You Should Have

  • 2-4 years of experience in an analytical role, preferably within consulting, finance or tech
  • Advanced Microsoft Excel and PowerPoint skills
  • Ability to balance attention to detail with expeditious execution in a fast paced environment
  • Highest standards of accuracy and precision; extremely organized
  • Intermediate SQL and skills including case statements and window functions
  • Basic understanding of Lean Six Sigma principles including DMAIC
  • Experience communicating business analysis and business insights insights to senior leadership (e.g. strategies to improve customer experience, improve customer retention or reduce cost strategies)
  • BA/BS from top-tier University 
  • Experienced analytical skills with an ability to dive deep, summarize, and communicate important data
  • Strong organizational skills including project management and experience multitasking

 

Got these? Even Better

  • Lean Six Sigma Green Belt Certification
  • Experience in customer service operations 
  • Experience with Tableau
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • AxureDesign
    • IllustratorDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • SalesforceCRM

Location

111 W. Washington St., Chicago, IL 60602

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. Grubhub employees are provided a generous amount of time to recharge their batteries.

Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.

Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth. We provide continuous learning opportunities, training, and coaching and mentorship programs.
MealPerks. Who’s ready for some lunch? We provide our employees with a weekly Grubhub credit to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.

Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!

Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Certain roles within Grubhub are eligible to receive company equity.
Performance Bonus
Certain roles within Grubhub are eligible for bonuses.
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
Technology employees are eligible to receive up to $2,000 annually for continuing education opportunities such as conferences, bootcamps and events.
Time allotted for learning
Online course subscriptions available
More Jobs at Grubhub48 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Operations
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
Design + UX
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Marketing
new
Chicago
Sales
new
Chicago
Design + UX
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Remote
Project Mgmt
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Product
new
Chicago
Data + Analytics
new
Chicago
HR + Recruiting
new
Chicago
Data + Analytics
new
Chicago
Product
new
Chicago