Research Lead (The Studio) at dscout

| Chicago
!Sorry, this job was removed at 12:11 p.m. (CST) on Wednesday, February 19, 2020

We are dscout. At our core, we are People Nerds. We empower our customers to meet the people who matter to them in the moments that matter most. Customer-obsessed companies like Lyft, Nike, REI, and IDEO use dscout to build better products and services because of people like you. We are building a smart and driven team in our Chicago HQ, and we would love for you to join us.

We are looking for a Research Lead to join our Studio Team. On our Studio Team, you take on the most challenging projects our clients have: investigating emerging trends, clarifying business opportunities, testing the boundaries of iconic brands, and vetting new-to-the-world products and services, all while pushing dscout’s own products to the limit. You can think of dscout’s Studio Team as a powerful qualitative research consulting team.

Research Leads are every project’s center point; the driving force behind research design, analysis, synthesis, and storytelling; and the main point of contact for clients and team members. You are a seasoned researcher, relying on both your experience and skills to ensure the richest insights. You are a poised professional, able to handle meetings and clients with ease. You are also a master at project management with a specific focus on ensuring the team remains focused and engaged no matter the situation. Finally, you are comfortable with rigorous analysis - you love to dive deep into the data to unearth meaningful insights for your clients. You conclude your research projects with powerful, well-designed deliverables that communicate a clear story (in a format that clients actually want to look at!). If this sounds like you and you’re excited for the challenge, we would love for you to apply today!

Curious to know more about our Studio Team and the work we do? Read more here!

Please note: A significant part of the interview process for this role is reviewing a portfolio or past work samples (with appropriate redaction). Please be prepared for this request. Additionally, this role is based in our Chicago HQ and is not a remote opportunity.

What you will do (let’s call them Responsibilities):

  • Lead the charge in developing research plans and identifying specific methodologies that respond to clients’ needs
  • Communicate with the project’s client team to share any new developments, insights, or directions
  • Facilitate a team data review (both qualitative and quantitative) in an effort to validate or challenge hypotheses made earlier in the research
  • Present the state of the project, the direction the team is headed in, and why to Senior Leadership
  • Collaborate with project team to develop a cogent, creative, and compelling storyline for the project’s final deliverable
  • Manage Research Analysts on their professional development throughout project timelines
  • Provide design direction on assets created for final deliverables
  • Address last minute needs that arise and taking the time to understand the issue in order to best direct the team on how to move past it
  • Push the team’s expertise in research by experimenting with methodological and analytical techniques
  • Contribute to business development by writing and/or reviewing proposals

What you need to have (we can call them Desired Skills and Background):

  • A degree in anthropology, sociology, market research, design research or a related field (or equivalent work experience)
  • 5+ years of experience in consumer research, user experience or design research, or a related field
  • An appreciation for and understanding of digital research tools
  • A “Get Things Done” attitude - while empathetic and reflective, you consistently drive for completion
  • A passion for research, an innate curiosity about how and why people behave the way they do, and a desire to better understand complex behavioral problems and find solutions to those problems
  • Expertise across all phases of research, including planning, recruiting, fielding, analysis, synthesis, designing deliverables, and presenting
  • A proven background using both qualitative and quantitative research methods to inform a client’s product, brand, or strategy
  • The ability to generate insights and translate them into a compelling, creative story
  • Demonstrated experience in assembling visually powerful and engaging deliverables, not just data on slides
  • Experience collaborating with, supporting, mentoring, and guiding team members
  • Excellent communication skills, both oral and written, and the ability to present self and work in a poised, professional manner
  • Highly flexible, adaptable to change, and comfortable with ambiguity
  • Experience using Microsoft Office Suite and Google Drive
  • Bonus points if you have experience using Keynote, InDesign, or FinalCut Pro

What will you get?

Here at dscout, we are a team of passionate research, sales, technical, marketing, design, success, and operations professionals. We are driven by the power of research—how in-context insights from real people can build products and services that are more people-centric. We value learning, sharing, and building. We deeply value being a diverse and inclusive team and company, and we are looking for team members who align with that belief. We are proud of what dscout is today and we are excited to build our future with you.

In addition to joining a smart and passionate team, you will get:

  • A strong compensation package with bonus structure. Your success is tied to company success. We are all in this together.
  • An incredible set of core benefits as well as a 401k with match, work from home Wednesdays, solid PTO policy, and generous company holidays. We are committed to helping build your future.
  • Exposure to the inner workings of a growing company. And open, transparent communication within our team. You will know what is happening and why it matters.
  • An education stipend. Keep learning and sharpening your skills.
  • A beautiful workspace along the Chicago Riverwalk, in the heart of lots of places to eat, drink, and play. Read more about our office space here!
  • Plenty of snacks, drinks, and caffeine to keep you powered throughout the day, and a monthly happy hour to relax with the team.
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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ElixirLanguages
    • ReactLibraries
    • ApolloLibraries
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • TrelloManagement

Location

Our office is in the northwest corner of Chicago's bustling Loop neighborhood, right along the Chicago Riverwalk. Entertainment is just steps away!

An Insider's view of dscout

What's something quirky about your company?

dscout hosts monthly ‘Tuesday Teas’ where a teammate leads a discussion about a topic they are passionate about. Last month an engineer led a talk on the French Revolution, and earlier a lead researcher spoke about brewing beer... It's a fun way to learn about our peers and about something we may have never thought to learn more about!

Kyli Herzberg

Lead Research Advisor

What projects are you most excited about?

dscout is full of passionate and curious people, so projects that require true cross-company collaboration are my favorite. Recently, this included a research project to inform changes around how we capture gender-identity in the participant profile of our app. This work involved almost every department, so it 
felt like a true team effort.

Jess Mons

Director, Business Intelligence

What does career growth look like on your team?

Career growth can be such a personal journey! dscout provides a clearly defined growth path for how people may progress on the team, while also supporting growth consistently by providing opportunities and responsibilities that challenge and develop each team member’s skillset in new ways.

Stefani Bachetti

Director, Studio

What unique initiatives do you have that encourage innovation?

dscout takes innovation into the way we operate. We’re transparent with information and challenges. We create goals top-down and bottom-up, giving direction on where to focus and how to succeed. We value metrics, but we aren’t beholden to them. We want you to brainstorm ideas, debate strategy and, more than anything, get inspired by our customers.

Michael Winnick

CEO

How do you collaborate with other teams in the company?

Collaboration is a core value at dscout. We openly encourage collaboration through larger company strategic initiatives down to smaller cross-functional initiatives. Whether it's formal meetings with Sales and Customer Success, or collaborating through tools like Slack or GSuite. I've always found that everyone is open to chat and share feedback.

Zoei Benzon

Marketing Manager - Events

What are dscout Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
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