Revenue Operations Analyst

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DialogTech provides the leading AI-driven conversation intelligence platform for marketers at businesses that value inbound phone calls. When consumers call, DialogTech turns those conversations into actionable insights businesses use to improve marketing ROI, increase sales conversions, and deliver more personalized customer experiences, both online and over the phone. Recognized as the leader and pioneer in call analytics since 2007, DialogTech is the trusted conversation intelligence platform for many of the world's most successful brands and agencies. 

So, what will you be doing:

  • Manage monthly, quarterly and annual administration of compensation plans for: Sales Executives, Customer Success Representatives, Solution Architects, sales managers and sales leaders. Specific responsibilities include, but not limited to:
  • Bonus incentive plans and special incentive plans
  • Assimilate, Analyze and maintain records of sales and commission data through various sources.
  • Resolve and co-relate actual commission and internal data.
  • Evaluate commission guidelines periodically and suggest improvement measures.
  • Collaborate with the sales team on managing deals and resolving commission-related issues.
  • Continually derive and communicate meaningful insights from CRM & sales execution data in a way that compels key partners to act on this data.
  • Perform ad hoc analysis for various departments in the revenue cycle to guide business strategy and support decision making

What you can bring to DialogTech:

  • 5+ years of relevant data analytics experience
  • MS Excel experience including the development of models and templates
  • Experience with a visualization tool such as Tableau, Quicksight or PowerBI
  • Proven track record to collect, aggregate, and standardize data across multiple partners and teams. Ability to distill, cater, and communicate sophisticated analysis and insights to senior leaders, both verbally and in writing
  • Experience and knowledge of Salesforce CRM structure and capabilities. Has been responsible for, or participated in, Salesforce reporting.
  • Excellent communication and social skills
  • High attention to detail and the ability to multi-task while prioritizing our Strategic Initiatives
  • Self-starter and the ability to work independently

Join us at one of the 101 Best and Brightest Places to Work in Chicago and nationally, 11 times running, Chicago Tribune's Top 100 Workplaces company and a 2017 Crain's Fast 50 company!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Location

Right across the street from Union Station. A short walk to all CTA train and bus lines. And down the street from Ogilvie Train Station.

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