The Scheduling Analyst provides technical support to account teams, as well as other support groups. They perform functions in both a mainframe and a client server environment, maintain and assist with ongoing technical applications and operations. They are responsible for batch scheduling software support, within the mainframe and server environment.
 

DUTIES AND RESPONSIBILITIES

• Fully functional and self-directed
• Provides formal mentorship
• High complexity assignments- owner
• Moderate complexity assignments - owner (1 or >)
• Low complexity assignments - provide oversight/review
• Regularly lead self and others and/or established as Product SME and/or established as specialist
• sees the whole picture and adjusts work accordingly
• Provide training to lower level associates.
• Work with tech support, automation and client for more complex scheduling.
• Provide input and assist for application and environment upgrades/changes. 
• Scheduling software support
• Internal / external reporting
• This position does not have direct reports but may mentor less experienced associates in the role. 

QUALIFICATIONS

Required 

• Typically requires a minimum of 5 years of related experience with a bachelor’s degree.
• Microsoft (Outlook, Word, Excel)
• Strong written / verbal Communication skills
• Designing skills
• Analytical and Critical thinking skills
• Client facing
• Batch Scheduler product knowledge (CA7, Jobtrac)
• Mainframe (TSO, SDSF, TMS, QuickRef)
• ITIL foundation

Preferred

• SharePoint
• Any other mainframe scheduling tools
• Server scripts (read)
• Server scripts (code)
• FTP knowledge

• JCL (read & code)