Search Analytics Manager, Zoro

| Northwest Suburbs

LOCATION: Chicago or Buffalo Grove, IL

Company Summary:

In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 275+ working out of a 60,000+ square foot building, offering more than 2,000,000 unique products.

Overview:

This role will report to the Sr. Manager of Analytics and will directly support the agile development team that is responsible for the overall Browse and Search experience on the Zoro.com website. As part of a cross-functional team of 10-15, this role will be responsible for creating and overseeing the reports and analysis that feed into the development cycle to determine which projects will drive the most potential value and to evaluate the success of features released.

This position will work closely with the Sr. Manager of Search Strategy and the Search Analysts to capture key web data and report on activity and trends in support of the Discover Team, which is responsible for the development and improvement of the Search and Browse path of the website.

Responsibilities:

  • Create and manage reports in Google Analytics, SQL, and BigQuery to support decisions to prioritize new features and report on overall improvements over time by category, platform, feature and user segments.
  • Proactively investigate traffic, conversion, and performance trends using customer transaction and web analytics data.
  • Create compelling summaries and visualizations of datasets using available tools.
  • Create and maintain reports, dashboards, and presentations explaining findings and recommendations.
  • Analyze of web KPIs related to the team’s ability to improve the customer experience and movement toward the purchase path.
  • Provide training and mentorship to Merchants or Search Analysts in creation and maintenance of reports that they require to help optimize their workflow.
  • Position is an individual contributor and has no direct reports.

Qualifications:

  • Bachelor’s degree in statistics, computer sciences, information management or another quantitative field.
  • 5+ year experience in an online analytics, optimization, data science or business analyst role.
  • Advanced knowledge of creating custom reports in Google Analytics, Adobe Analytics or Site Catalyst.
  • Very comfortable working with data and numbers and with a high attention to detail, with the ability to quickly grasp complex concepts.
  • Self-starter who is comfortable working in an entrepreneurial culture and fast-paced environment.
  • Strong presentation skills with successful experience presenting complex concepts simply in order to drive decisions and consensus.
  • Proactive, with a sense of ownership about one’s work, and able to work with limited supervision and deliver spot-on results.
  • Experience in web analytics, especially Google Analytics and Google Big Query.
  • Experience with user testing methodologies and user-centered design principles.
  • Ability to query using SQL, Python, and R.
  • Experience creating automated data reporting solutions.

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is in River North (Chicago), a community blossoming with culture and nightlife, and the other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

How do you collaborate with other teams in the company?

There’s a hunger for Design Thinking and making decisions based on customer feedback here at Zoro. Working on a scrum team as a UX Architect supports this directly but I’ll even get stopped in the hall by co-workers wanting to incorporate customer insights into their own projects. It comes from a culture of succeeding through collaboration.

Lex

UX Architect

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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