Senior, Business Analyst

| Chicago

We are looking for a Data Rock star! The Senior Business Strategy Analyst is a member of the Consumer Analytics team and will have an end to end experience from retrieving data to developing effective executive-level summaries and dashboards that clearly communicate the data story. The ideal candidate has a background in analytics and statistics, be able to develop relationships across departments and be motivated to achieve positive results. Candidate should also be able to effectively handle ad hoc requests and be self-directed.

This role heavily focuses on providing analytics leadership to the Business, leading and supporting analytical projects in a variety of areas in order to increase overall lifetime profit. Significant interaction with the finance team and business leaders, and may focus on a specific brand, a specific aspect of the business, or one or more of both. Supports marketing personnel in providing insights to the performance of their programs and channels. Gathers, analyzes, prepares, and summarizes recommendations for financial plans. Leads analyses to answer questions related to and to optimize areas such as site functionality, pricing/discounting strategies, marketing channel attribution. Proactively suggest, execute, analyze, and make recommendations related to testing key levers of business performance.

 

Ideal Candidate Can:

  • Develop effective business intelligence strategies and analytics solutions.
  • Oversee analytics projects to extract, manage, and analyze data from multiple applications, ensuring that deadlines are met.
  • Apply statistics and data modeling to gain actionable business insights and boost productivity and revenue.
  • Communicate and track key performance metrics across departments.
  • Identify business opportunities and ensure customer satisfaction.
  • Generate reports of findings and present these to senior management.
  • Keep abreast of industry best practices and policies.
  • Generate insights and storylines through the translation of metrics and a deep understanding of our internal processes, customers, and products
  • Present recommendations to senior leadership, and drive the "follow through" of those recommendations to ensure smooth execution with a diverse array of cross-functional partners
  • Define critical KPIs and build core operating dashboards to help teams drive operational rigor and manage performance
  • Solve and present complex problems in an understandable way to stakeholders, business leaders, and executives

Responsibilities:

  • Lead analytical projects and support business decisions through analytics projects designed to increase understanding of business drivers, improve performance and to optimize customer acquisition and retention. This includes:
    • Business monitoring and supply-demand balancing -- Support the business daily by monitoring demand, understanding demand and supply constraints and recommending appropriate actions via pricing tactics, changing merchandising strategy, updating channel spend, etc. to ensure the business is optimizing revenue and profit from current customers based on current inventory.
    • Assist in top-line business forecasting - Partner with the General Manager and the brand leadership team to forecast revenue for the business during the budget process as well as during the regular reforecast cycles. Also provides forecast dailies to Supply Chain for planning purposes.
    • Test and optimize key areas of the business (e.g. discounting, aspects of pricing, special projects).
    • Partner with the merchandising team to work on pricing strategies and support merchandising analytics.
  • Work with marketing personnel to prepare detailed models to provide insight into and identify opportunities to improve channel performance. Optimize channel performance, develop seasonal and annual forecasts, and set up and analyze testing data.
  • Coordinate performance assessment and projected results related to peak holiday management activities
  • Build analytical tools and reports for use by self, team, and others in the organization.
  • Proactively identify areas/decisions where additional analytic or strategic insight is needed, and develop recommendations.
  • Mentor other analysts across teams and introduce the team to new analytical tools in the marketplace.
  • Possess an intellectual curiosity around how to make improve upon standard processes to make them better

 

Requirements:

  • Bachelor's degree in mathematics, statistics, economics or science preferred; advanced degree preferred
  • 4 - 8 years forecasting, modeling, and/or marketing and business analysis experience.
  • Strong business acumen, working and at times leading cross-functional initiatives from beginning to end.
  • Strong analytical and technical skills -- Excel (must be an expert), SQL (Working Knowledge), PowerPoint, Access (helpful), SAS (helpful), Omniture (helpful), R Statistical Software
  • Strong verbal and written communication skills, ability to work across teams
  • Ability to explain methodology and results to an audience with varying roles and backgrounds
  • Ability to think beyond what happened and discuss what to do next
  • Experience presenting to various levels of management.
  • Desire to learn new technical skills and practice continuous personal development
  • Comfortable with ambiguity

 

 

 

 

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Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We also have an office in the heart of Downtown Chicago at 1. North Dearborn

An Insider's view of FTD

What does your typical day look like?

As Brand Manager, I am constantly working to ensure we are engaging with our consumers and living out our brand vision via all channels. My day is 100% collaborative, between meeting with channels managers, reviewing new campaign launches - building a brand takes teamwork. When you have an online business, your consumers are shopping with you 24/7,

Kristin Byrne

Brand Marketing Manager

What unique initiatives do you have that encourage innovation?

I have had the opportunity to build a platform from the ground up. Opportunities like these are few and far between in this day and age. FTD has been like a master class in leadership for me, and it has produced a fundamental mind shift for me on what leadership means.

Dimple Rao

VP of Product Management and UX Design

What's the biggest problem your team is solving?

On our FOL team, we are creating a feature complete platform migration for all of our florist sites. This is a rather large task in that most of our florist sites look like they were created in the .COM era of the internet. Our new platform will provide huge UX boons. In addition to self-improvement, it may also attract new florist partners

Michael Walsh

Software Engineer

What are FTD Perks + Benefits

FTD Benefits Overview

FTD is dedicated to you and your family. We work hard to provide a wide range of competitive and affordable health care benefits that reflect your changing needs. Our goal is to empower you with the resources and flexibility you need to live well, be well. The benefits you elect will start the first day of the month following the date of hire.
Our benefits offerings include medical, prescription, dental and vision coverage, a company contribution to a Health Savings Account (HSA), life, accident, and disability insurance, paid time off, and tuition reimbursement. We are committed to providing fair compensation to all of our employees, including performance-based compensation incentives for many of our positions. FTD, Inc. is a premier floral and gifting company. We offer very generous employee discounts on our FTD.com and Proflowers brands.

Culture
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
If you are eligible for benefits, you can enroll in an FSA regardless of whether or not you are enrolled in FTD’s medical plan.
Disability Insurance
FTD offers short and long term disability at no cost to you. The disability benefits will replace up to 67% of your weekly base income up to $2,500/week for STD and up to $10,000/month for LTD.
Dental Benefits
FTD offers two great dental plans through Aetna. A Dental HMO with co-pays where you choose your Primary Care Dentist and a Dental PPO which has benefits in and out of network.
Vision Benefits
FTD offers vision coverage through Eye Med which offers a broad network of nationwide providers to choose from to meet your vision needs. Retailers such as LensCrafters, Pearle Vision, , and JCP
Health Insurance Benefits
FTD offers three medical plans through Aetna to choose from including one EPO where you choose a Primary Care Physician and two PPO High Deductible Health Plans (HDHP)
Life Insurance
For employee coverage of 2x base salary up to $600,000. *Per IRS regulations, the cost FTD pays for coverage above a certain level is considered “imputed income,” and is included on your W-2.
Wellness Programs
We know how important wellness is to your overall success. The FTD Wellness program is here to help you identify and achieve your health and wellness goals.
Onsite Gym
Our One North Dearborn location offers an onsite state-of-the-art fitness center, cycle center and bike room.
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Depending on the department and role, FTD offers some scheduling flexibility. We also offer summer hours so that our team members can enjoy extended weekends and fun in the sun with family and friends
Remote Work Program
Family Medical Leave
Care for yourself or a family member who is seriously ill, to care for a newborn or newly adopted child, or to attend to the affairs of a family member who is called to active duty in the military.
Vacation & Time Off Benefits
Generous PTO
FTD recognizes 9 paid holidays each calendar year and allows employees to take time off for vacation, personal responsibilities and sick time.
Paid Holidays
FTD recognizes 9 paid holidays each calendar year.
Paid Sick Days
Perks & Discounts
Casual Dress
FTD allows employees to wear casual workplace attire every day, not just Fridays!
Commuter Benefits
Take advantage of the pre-tax benefit, you may elect up to the IRS limit of $260/month for transit and $260/month for parking.
Free Daily Meals
During FTD’s peak season such as Valentine’s Day, Mother’s Day, and Christmas FTD often provides lunch to thank employees for their hard work (along with the occasional just because lunch).
Game Room
Our game room includes Ping Pong.
Some Meals Provided
We provide food during Peak Season.
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Up to $2,500 after one year of employment
Promote from within
Online course subscriptions available
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