Senior Business Systems Analyst at Epsilon

| Chicago
Sorry, this job was removed at 5:35 a.m. (CST) on Tuesday, December 7, 2021
Find out who's hiring in Chicago.
See all Data + Analytics jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Company Description
Epsilon is the leader in outcome-based marketing. We enable marketing that's built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon's award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world's top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.
Job Description
The Sr. Business System Analyst's role is to serve as a liaison to integrate input from the client, account team, and program/product/project managers into communications and documentation for use by the development and QA teams that are working on a project. The analyst collects information from different sources, analyzes and compares it, and uses findings from these activities to establish requirements for a project. Finally, the analyst supports the client, account team, program/product/project, and development and QA teams as needed to ensure correct interpretation and utilization of requirements documentation. A business systems analyst may also be known as a requirements analyst, systems analyst, or analyst. A Sr. Business Systems Analyst may also serve in a leadership role to train and mentor junior analysts.
Responsibilities:
  • Work with the client, account team, program/product manager, project manager, and project sponsor (any or all that are applicable) to document the program/product vision and the project's scope
  • Identify project stakeholders and user classes, document user class characteristics, identify appropriate representatives for each user class, and negotiate their responsibilities
  • Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints
  • Write requirements and functional specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely
  • Decompose high level business and user requirements into functional requirements and quality requirements specified at an appropriate level of detail suitable for use by those who must base their work on the requirements
  • Define quality attributes, external interfaces, constraints, and other nonfunctional requirements if applicable
  • Represent requirements using alternative views such as analysis models (diagrams), prototypes, or scenarios, where appropriate
  • Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards
  • Participate in requirements prioritization
  • Participate in peer reviews and inspections of requirements documentation
  • Manage changes to baseline requirements through effective participation in change control processes and tools
  • Establish and implement effective requirements practices, including use and continuous improvement of a requirements process, and assist with the development of the organization's requirements engineering policies, procedures, and tools
  • Implement ways to re-use requirements across projects
  • Answer functional questions posed by any project stakeholder
  • Serve as trainer and mentor to more junior analysts to improve their skills and promote team roles and responsibilities

Skills:
  • Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to identify essential requirements information
  • Listening skills, to understand what people say and to detect what they might be hesitant to say
  • Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements
  • Facilitation skills, to lead requirements elicitation workshops
  • Observational skills, to validate data obtained via other techniques and expose new areas for elicitation
  • Writing skills, to communicate information effectively to all levels of project stakeholders
  • Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information
  • Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders
  • Modeling skills, to represent requirements information in graphical forms that augment textual representations in natural language, including using modeling languages already established in the development organization
  • Outstanding communication skills (verbal and written) and an ability to communicate with internal and external customers and all levels of management, including communicating technical information to nontechnical audiences
  • Attention to detail and the ability to manage several projects at once
  • Clear understanding of Systems Development Life Cycle (SDLC) methodology and respective experience with its application in design and development phases
  • Good negotiation and persuasion skills; ability to negotiate consensus among a diverse group of stakeholders
  • Good leadership skills, primarily leading by example, but also influencing project decisions by demonstrating competency and confidence

Experience:
  • 5+ years experience as a business systems analyst
  • 2+ years experience in technical writing, preparing requirements documents, end-user system documentation, or training materials
  • SQL experience preferred
  • Experience with requirements in an agile software development environment preferred
  • Quality assurance experience helpful
  • Training experience helpful
  • TFS experience helpful

Education Requirements:
Candidates must possess a Bachelor's degree, preferably in Information Technology (IT), Computer Science (CS), or a related discipline, and at least 5 years of relevant work experience
Qualifications
Additional Information
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
REF126337G
#LI-JB1
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • MapRLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • Juptyer NotebookLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • HbaseFrameworks
    • Kafka Frameworks
    • StormFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • GreenplumDatabases
    • NoSQLDatabases

Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Epsilon has a Social Committee that organizes social, charitable and sports activities.
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Epsilon provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Game Room
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available
More Jobs at Epsilon120 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Content
Sales
new
Remote
Data + Analytics
new
Chicago
Data + Analytics
new
Remote
Sales
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
HR + Recruiting
new
Chicago
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Chicago
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Developer
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Product
new
Chicago
HR + Recruiting
new
Chicago
Developer
new
Remote
Operations
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Remote
Sales
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Remote
Data + Analytics
new
Chicago
Developer
new
Remote
Developer
new
Chicago
Design + UX
new
Chicago
Sales
new
Remote
Project Mgmt
new
Chicago
Product
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Epsilon's full profileSee more Epsilon jobs