Job Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year.  As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us to build an even better McDonald's.  Today, we are growing with velocity and are focused on modernizing experiences while delivering incredible value and quality in the food we serve.

McDonald's is a people business just as much as it is a restaurant business.  We strive to be the most inclusive brand on the planet by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy.

The Quick Service Industry requires quick thinking: our work culture is flexible and dynamic to ensure we are executing with pace and sharing our latest ideas.  Our new, state-of-the art headquarters is located in the booming West Loop area in the heart of downtown Chicago. It is set up to be a global hub that fosters collaboration and innovation: take a class at Hamburger University, sample future menu items in our Test Kitchen, grab a McCafe on any floor or utilize the latest technology to connect to your team around the globe.  With an onsite café and our 8000 square foot gym (and a McDonald's, of course!), our office helps us connect with each other like never before. 

At McDonald's, we are dedicated to using our scale for good: good for people, our industry and the planet.  From bold recycling initiatives and advancing our industry on sustainable sourcing to youth employability initiatives and our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners. We will continue to take on big, global initiatives while remaining great neighbors and supporters of our local communities.

We are moving fast and are adding to our world-class team.  Joining McDonald's means thinking big on a daily basis and preparing for a career that can have impact around the world.  We are customer obsessed, committed to being leaders in our industry and believe we are better when we work together.  Over the last year, we have launched home delivery, radically enhanced the digital experiences of our restaurants, introduced mobile pay and have so much more to come.  With all the new projects and initiatives, it is an exciting time to be on the team that is helping to make a Better McDonald's!

Core Customer Platform (CCP) team is responsible for maintaining and enhancing a master data management solution used to store customer profile and preference information received from McDonald’s brand and mobile apps and websites, social media, promotions and various other inputs. Our focus is on understanding our customers and alignment with participating markets to provide a secure and best of breed platform in conjunction with CRM strategy while maintaining history for our guests. The CCP team is part of the Global Data Analytics group, which is collectively part of global data strategy in use by McDonald’s.

The Sr. Business Technical Analyst will identify and formally document functional and non-functional business requirements. This role will also provide analysis for global market implementation while enhancing current product for existing markets.

Responsibilities

• Write functional and non-functional business requirements specifications that represent the business needs.

• Provide critical thinking on a daily basis.

• Mastery of data flows for both inputs and outputs and alignment of master data management best practices.

• Consult with internal market clients to understand their technology needs and business drivers.

• Strong SQL skill set is a must have for running queries on database.

• Analyze impact of change requests and map request to releases/versions.

• Solid understanding of how master data management works in conjunction with CRM or CDP functionality.

• Provides suggestions to architects for project approach along with estimation/planning, and setting technical direction.

• Familiarity and ability to provide guidance on data privacy and security, PII, GDPR, and anti-spam regulations.

• Occasional domestic U.S. and International travel may be required.

Appropriate Candidate Characteristics:

• Excellent oral and written communication skills are essential as is the ability to think analytically and to clearly communicate with the user community.

• Leading and/or collaborating with business technical analysts, as well as experience in project stakeholder engagement and relationship management.

• The right candidate is a fast learner, innovative, and enjoys working on global projects.

• Strong communication and organization skills.

• Excellent problem solving skills.

• Highly adaptive and able to manage multiple priorities within a fast-paced environment.

• Adept at cross-cultural communication.

Minimum Requirements

Minimum requirements for position:

• 5+ years of experience

• Bachelor’s Degree in relevant field.

• General knowledge of Project Management Methodology and technical business analysis plays a crucial role.

• Demonstrable ability of systems development life cycle processes (SDLC) including project management best practices.

• Experience working with big data customer platforms and Enterprise Systems.

• Relational database experience and understanding.

• Strong critical thinking, active listening, and logical reasoning skills.

• Ability to work within a team environment.

• Understanding of global markets and/or localization.

• Experience within heavily regulated industries and exposure to enterprise systems with many data flows.

• Intermediate to advanced SQL skills (understanding of complex queries).

• Experience in both Waterfall and Agile methodologies.

• Experience documenting functional and non-functional business requirements.

• Experience documenting technical requirements.

• Strong communications skills including experience working with business stakeholders.

• Experience creating data flow or work flow diagrams.

Preferred

• Experience in CRM or MDM systems. (Informatica)

• Specific Database experience: Oracle (SQL Server or Redshift a plus).

• Experience with Jira, Confluence & Clarizen

• Experience in database design and Entity Relationship Diagrams.

• IIBA Certified Business Analysis Professional (CBAP) or Professional in Business Analysis (PMI-PBA) certification.

• (Business Process Modeling Notation) proficiency.