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Senior Business Technical Analyst

| South Suburbs

Job Description


We are the Global Technology Development team. We are a tight-knit, forward-thinking team of technologists that puts McDonald's solutions in the hands of customers and crew. Our technology powers 71 million orders in 120 countries across the globe every single day – serving 1% of the total global population. We are passionate leaders, who utilize technology to create a better and more creative McDonald’s.




Key Responsibilities


We are looking for a Sr Business Technical Analyst who will partner with McDonald’s Restaurant Operations Managers and Country representatives to understand and document test requirements, create technology plans, and execute the plans to get restaurant systems configured and ready for testing. You are a technically focused leader who is comfortable working with developers and with business partners in a fast paced, innovative and unique environment, and is also not afraid to get hands on in code to make updates


Planning & Requirements


  • Participate in planning sessions and market calls to define and document technology requirements

  • Provide estimates and plans for work tasks

  • Establish and drive plans to maintain software used in testing


Setup & Test


  • You have working experience in configurations required for network, POS, Kiosk and other supporting systems

  • Install and deploy POS and Kiosk along with pre-requisites such as the network to meet test requirements

  • Validate and test that all requirements are met before handing over to operations and marketing partners




  • Monitor testing to ensure zero technical issues

  • Rapidly resolve technical issues as they arise during testing

  • Be able to identify technical problem areas and develop solutions to improve quality and to prevent future problems

  • Make configuration and setup changes as required during tests




  • Develop and maintain software tools as needed

  • Deep understanding of Visual Basic,.NET, SQL Server and XML

  • Strong knowledge of POS and corresponding hardware

  • Maintain extensive knowledge of standards such as Cat5e and Cat6e, as well as network solutions from companies such as NETGEAR

  • Explore new technologies and provide assessment

  • Maintain equipment inventory and participate in regular inventory reviews

  • Provide setup and support expertise in support of large events such as Worldwide Convention

  • Handle complex technical issues with kitchen configuration




  • Demonstrate initiative and problem-solving attitude to resolve issues and manage risks

  • Demonstrate collaboration skills by working in a team environment and helping others proactively


Minimum Requirements




  • Strong analytic and troubleshooting skills

  • Strong problem solving skills

  • Attention to detail

  • Strong interpersonal, verbal and written communication skills

  • Maintain professional demeanor

  • Ability to provide training and guidance to less experience team members

  • Ability to work independently/self-directed

  • Ability to multi-task and prioritize

  • Consistently meet deadlines and dedication to quality

  • Serve as Subject Matter Expert and go to person

  • Minimum Requirements

  • Experienced knowledge of point of sale systems and software

  • Highly experienced in MS Access, Visual Basic and Visual Basic.NET, SQL server and XML

  • 3-5 years of experience with Point-of-Sale development

  • Ability to Design and develop reusable libraries and APIs

  • Strong understanding of the software development life cycle (SDLC) including experience collecting requirements, coding, testing, documenting, supporting and maintaining applications.

  • Explore and evaluate innovative technologies

  • Learn skills necessary to provide support and troubleshooting expertise of existing software applications

  • Takes initiative to handle crisis situations in an efficient manner

  • Highly proficient in Microsoft Office Suite.

  • Strong interpersonal, verbal and written communication skills

  • Strong problem solving and analytic skills and attention to detail

  • Perform other duties as assigned

  • Display collaborative work effort by working in a team environment

  • Provide initial estimates and plans for own work assignments

  • Bachelor’s degree in Computer Science


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • CustomLanguages
    • jQuery UILibraries
    • ReactLibraries
    • CustomLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CustomFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • RedisDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management


In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.


Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.


Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere


Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!


Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care.
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
We offer Dependent Care Spending Accounts where you fund the accounts with pre-tax contributions.
Generous Parental Leave
We offer a variety of parental leave: paid parental leave, maternity leave, adoption leave, and unpaid paternal leave.
Flexible Work Schedule
We offer summer hours (short Fridays) from May through the end of September!
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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