Vivid Seats
Chicago, IL

Senior Fraud Business Analyst

| Chicago
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Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

Our Senior Fraud Business Analyst works between the Fraud and Operations team, Legal, and senior management to monitor for fraud trends and mitigate issues using data.  
 
You are the company's first line of defense against criminal activity; assisting in the prevention, detection, and reporting of suspicious activity and other unusual high-risk issues using a variety of tools, including Looker, Excel, Accertify, and SQL.  
 
We are looking for you to bring your analytical expertise to improve our existing tools and drive significant impact to our business. 

The Opportunity:  

How your role contributes to the success of Vivid Seats: 

  • Write SQL queries to extract, transform, and aggregate data and provide key insights on performance and assist management in the early identification of fraud trends.
  • Identify fraud patterns, create and track fraud metrics and implement accurate, data driven policies and review methodologies to prevent attacks.
  • Conduct ROI analysis on fraud tools and services and use results to provide recommendations, reduce operations costs, and increase operations efficiency.
  • Perform investigative analysis using SQL and Looker dashboard tools.
  • Stay up to date on fraud prevention techniques and emerging trends.
  • Improve and enhance database table structures and data collection methods to increase reporting efficiency.

 

How your role expectations will progress as a Sr. Fraud Business Analyst in the first 30, 60, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Finish front line analyst training to gain a better understanding of Accertifyand reviewing orders. 
  • Familiarize and understand daily processes of pulling chargebacks and creating associated reports.

90 days in 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.
  • Achieve thorough comprehension of Fraud team practices including but not limited to order reviews, authorizations, phone confirmations and cancelling orders.
  • Attain complete knowledge of all relevant programs (Accertify) and systems (Looker, SQL).

180 days in  

  • Design and implement process improvements that positively impacts the team. 
  • Mentor others, playing an active role in elevating the skill sets of those you work with.
  • Perform analysis and create reports independently based on current fraud trends.
  • Deliver tangible results that advance the business by reducing order review rate or improving chargeback performance.

What You'll Bring: 

  • 5+ years in an analytical role and a high proficiency with SQL.
  • Experience identifying patterns and trends through data and applying practical solutions to business strategies.
  • Familiarity with transaction monitoring systems and procedures (such as Accertify) is a plus.
  • Expert in managing multiple projects simultaneously with a strong results/goal orientation.
  • Creativity, fearlessness and an unwavering commitment to putting the customer first, elevating your team and ownership over outcomes.

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

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Where we are

Located in the Loop near major transportation lines including Ogilvie and Union stations, as well as the Brown, Purple, Green, and Blue CTA lines

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • JSPFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • AuroraFrameworks
    • SpringbootFrameworks
    • Elasticsearch Frameworks
    • RedshiftFrameworks
    • PandasFrameworks
    • JuliaFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Constant ContactEmail
    • MailChimpEmail
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What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with Nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Friends outside of work
Eat lunch together
Intracompany committees
Vivid Cares, Vivid Cleats, the FUN Committee are just a few examples of how we partner to execute initiatives that are important to our employees!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer credits and discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies (like monthly care packages!) and pre-tax commuter benefits. All employees are encouraged to use no questions asks mental health days and a floating holiday. When in the office we host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for morning yoga or lunchtime run. Employees are also able to work remotely, providing the balance life requires, when we need it.

An Insider's view of Vivid Seats

How does your team reward individual success?

We are encouraged to take ownership of our work and continue supporting technologies we work on, well into production and beyond. Having coworkers who care so genuinely about not only my individual success, but also the company's success, makes working for Vivid Seats extremely rewarding.

Lana M.

Sr Quality Engineer

What projects are you most excited about?

At Vivid Seats you are always working on something exciting and challenging which not only keeps you committed but also foster personal growth. Currently, my team is working on implementing a screen which will be highly personalized to the users and will help promote continuing engagement.

Sumedha G.

Software Engineer

How does the company support your career growth?

Vivid Seats is full of opportunity, where giving it your all is rewarded and being challenged is encouraged. If you are keen to learn, and want to accelerate your personal and professional growth, there is no limit as to how much you can achieve.

Keshav V.

Director of Engineering

How do you empower your team to be more creative?

At Vivid Seats, we recognize that creativity is driven by empowered teams who make their own decisions and can implement their best ideas themselves. We also make sure that information is available and flowing between functions and teams, through regular townhalls, product-tech all hands, scrum of scrums, etc., to foster employee engagement.

Riza C.

Director of Product Management

What's the biggest problem your team is solving?

We're always aiming to solve complex problems that improve the experience of countless customers. As a product team, I’m impressed at how well we collaborate across the organization, and that we do so in a way that highlights each of our skill sets that ultimately makes our products – and each of us – better.

Jarid M.

Sr Product Manager

Vivid Seats Jobs in Chicago
23

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Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Sales
Content
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Fraud Agent (Days)

Vivid Seats
Chicago
1 day ago
+62
As a member of the Verification Team, the Fraud Agent will be responsible for reviewing and investigating transactional data to help protect against losses due to fraud. This person will work closely with Accounting, Sales, Seller Services and Customer Service in various scenarios to limit the risk of Vivid Seats. 

Account Manager

Vivid Seats
Chicago
1 day ago
+62
Our Account Manager works within the Investment Team to ensure the efficient acquisition and accuracy of our contractual assets while maintaining relationships with established partners and vendors. You will help to secure new vendors and provide key insights into supply chain factors affecting our retail marketplace. This is a unique opportunity to utilize your organizational and communicative skills to enhance your career in the sports and live event industry. 

Android Engineer

Vivid Seats
Chicago
2 days ago
+62
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto. Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections.

Head of Compensation

Vivid Seats
Chicago
2 days ago
+62
The Opportunity:At Vivid Seats we believe that our employees are essential to our success, and our reward programs play a critical role in attracting, motivating and retaining the best talent. We are looking for a Director of Compensation to refine and drive Vivid Seats' Compensation philosophy and practices. The ideal candidate will have significant experience with executive compensation, broad-based compensation, and equity program

Inventory Operations Associate

Vivid Seats
Chicago
2 days ago
+62
 As our online ticket marketplace continues to grow, we are looking to add a driven individual to our Skybox Fulfillment Team. The Inventory Operations Associate will partner with the operations team in managing seller ticket fulfillment using our Skybox Point of Sale (POS) system for our marketplace. You will provide support for sellers and marketplaces by developing expert-level knowledge of Vivid Seats' Skybox POS system, the seller community, and our marketplaces. This opportunity is a unique experience to build your communication skills, negotiation tactics, and problem-solving skills on a fast paced and motivated team. 

Software Engineer II

Vivid Seats
Chicago
2 days ago
+62
As a Software Engineer II you'll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office.

Business Analyst

Vivid Seats
Chicago
3 days ago
+62
Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers

Product Manager

Vivid Seats
Chicago
6 days ago
+62
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.   Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human

Workforce Management Analyst

Vivid Seats
Chicago
1 week ago
+62
The Workforce Management Analyst is responsible for day-to-day efforts related to workforce planning and resource utilization in a multi-channel environment (phone, chat and email). Responsibilities include but are not limited to real-time operational analysis, identifying trends and patterns by leveraging various reporting tools and contact center technologies (i.e. InContact, IEX, etc.) and providing guidance to operational leaders with the purpose of optimizing resources to achieve business objectives.

Senior Fraud Business Analyst

Vivid Seats
Chicago
1 week ago
+62
Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers

Senior Manager, Data Engineering - U.S.

Vivid Seats
Chicago
1 week ago
+62
As the Senior Manager, Data Engineering, you'll drive our overall data strategy, develop and scale data systems, and coach engineers at a thriving e-commerce company. You'll influence the transactional systems, analytics platform (warehouse and BI), and data integration, which includes messaging and batch processing. Leading a team at Vivid Seats, you'll stay up to date on new and emerging technologies, plan accordingly to incorporate valuable concepts to enhance our applications, and continually improve the development environment.  

Senior Counsel

Vivid Seats
Chicago
1 week ago
+62
Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers

Email Marketing Specialist II

Vivid Seats
Chicago
1 week ago
+62
Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers

Sr. Application Security Engineer

Vivid Seats
Chicago
2 weeks ago
+62
As a Senior Application Security Engineer, you'll be responsible for partnering with multiple software engineering teams to drive security practices and principles in a fast-paced Agile development cycle. This is a hands-on technical position best suited for a professional with developer expertise and a background collaborating with multiple groups (project, business, architecture, and operational teams) across an organization to enable business goals by melding security into solutions.

Governance Risk and Compliance (GRC) Specialist

Vivid Seats
Chicago
2 weeks ago
+62
As a Governance Risk and Compliance (GRC) Specialist, you'll be responsible for strengthening our governance and compliance program to ensure adherence with regulatory requirements and industry best practices. You will partner across corporate, operations, and technology teams to implement tools and practices to enhance our processes related to third-party risk management, business continuity planning, controls assurance, and external auditor engagement.

Web Engineer

Vivid Seats
Chicago
2 weeks ago
+62
As a Web Engineer, you will build and support systems responsible for the acquisition of multi-million dollar monthly revenue. You will work on the latest front end technology stack and make decisions which will directly impact the final product. Following front end development best practices, you’ll be responsible for developing frameworks that scale to the needs of other internal development teams at Vivid Seats.  

Investment Analyst

Vivid Seats
Chicago
2 weeks ago
+62
Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers

Operations Fulfillment Manager

Vivid Seats
Chicago
2 weeks ago
+62
As an Operations Fulfillment Manager, you will lead a high performing team to carry out our marketplace fulfillment needs. The fulfillment operations team directly impacts critical aspects of our company's strategic success, working with large sellers to timely and accurately fulfill all their ticketing inventory. This position will be responsible for overseeing the entire operations fulfillment team, providing coaching and mentorship to guide career development and elevate the fulfillment department.

Sr. Performance Marketing Specialist

Vivid Seats
Chicago
2 weeks ago
+62
Our team is seeking a Senior Performance Marketing Specialist to work with Paid Search, Display, and Social Media. This person will play an integral role in managing and optimizing one of the industry's largest Paid Search accounts. 

Senior Software Engineer

Vivid Seats
Chicago
3 weeks ago
+62
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto. Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections.

Digital Content Specialist I

Vivid Seats
Chicago
3 weeks ago
Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers

Product Designer

Vivid Seats
Chicago
3 weeks ago
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto. We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements. The Opportunity:As a Product

Sr. iOS Engineer

Vivid Seats
Chicago
3 weeks ago
As an iOS Engineer you will help architect, develop, and maintain the Vivid Seats iOS App. You'll research and incorporate modern best architectural standards, refactor our code base when necessary, and scale the consumer facing Vivid Seats app that has millions of downloads.  Our team works with a Swift codebase, utilizing a VIPER-derived architecture, and emphasizes custom built solutions over third-party. Our mobile engineers collaborate with our Product, Quality and Design Teams to select technology, optimize our current experience, and implement product differentiators to improve the experience for our users. We've built lean and empower teams to look critically at our apps, innovate, and drive new solutions forward. Our delivery teams work together- standardizing the way we write code across platforms and providing ownership that extends beyond individual teams.