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Senior Subscription and Compliance Analyst

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Senior Subscription and Compliance Analyst
ServiceNow is currently seeking an exceptional analyst to join our Customer Subscription Analytics team. Working in Sales Finance & Customer Operations, the candidate should be a self-starter, easily able to work cross-functionally with Pricing, Sales, Operations, Business Intelligence and Engineering teams across the globe to help take our use verification program to the next level. Working as part of a Licensing & Use Verification team, this individual will take responsibility for running license usage reports, analyze and interpret usage, review contractual data to help our customers understand their usage of the ServiceNow platform, and working to audit instance utilization to optimize the support and value we provide our customers. . 

This individual, will also support related projects to automate current use verification processes, including working with stakeholders to gather requirements, workflow optimization, task tracking and follow-up, application testing and post go-live feedback (following agile). A strong background in customer data analytics, in-depth knowledge and solid understanding of product licensing within a Cloud-based subscription business is desired as well as being a seasoned agile project manager experience.

Responsibilities:

  • Run compliance reports on usage across customers globally to identify true-up new revenue opportunities
  • Work closely with sales team and participate in internal customer meetings and calls where applicable to discuss licensing & usage;
  • Work with Business Intelligence team on ways to improve use verification & compliance on future developments of the ServiceNow platform;
  • Deliver individual and group projects to improve current processes and develop new practices.
  • Meet and take responsibility for all business SLAs related to compliance processes;
  • Maintain ongoing documentation for internal teams and the customers;
  • Train other users on best practices around compliance and use verification processes;
  • Obtain Federal Adjudication to support the audit of accounts housed in GCC environment
  • Identify manual processes for improvement and automation, assist in developing and executing test plans on new functionality for as a part of UAT (agile process);
    • Gather business requirements from stakeholders and develop a detailed understanding of the to-be processes;
    • Analyze project requirements, determine optimal outcomes, as well as drive projects from start to successful completion, with all development and user teams;
    • Communicate status regularly with stakeholders and executive sponsors.


Qualifications

Experience Required:

  • Minimum 3 years’ strong experience in a data analytics, preferably in software industry
  • Strong verbal and written communication and confident presentation skills
  • Exposure to working cross-functionally with different teams and nationalities
  • Solid understanding of cloud application technologies and concepts
  • Ability to work well with others, objectivity with excellent attention to detail
  • Advanced skills using Excel, Word, PowerPoint, and Visio or similar products
  • Exposure to BI Tools (Tableau) and working with large data sets

Desired Skills & Experiences

  • Experience in compliance, audit and/or usage verification role
  • Certification in Project Management methodologies
  • Workflow design, project management, and/or Agile SDLC experience
  • Prior experience using the ServiceNow platform
  • Prior experience as a user or administrator of cloud-based License Entitlement, CRM and/or PRM
  • Willingness to assist wherever help is needed


    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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    Technology we use

    • Engineering
      • JavaLanguages
      • JavascriptLanguages
      • ReactLibraries
      • Node.jsFrameworks
      • MariaDBDatabases
      • MongoDBDatabases
      • MySQLDatabases
      • PostgreSQLDatabases

    Location

    176 N Racine Ave, Chicago, IL 60607

    An Insider's view of ServiceNow

    What’s the vibe like in the office?

    The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

    Christine

    Vice President of AMS Solution Consulting

    What does your typical day look like?

    If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

    Viviana

    Senior Machine Learning Engineer

    How does the company support your career growth?

    My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

    Alexander

    Diversity and Inclusion Analyst

    How do your team's ideas influence the company's direction?

    In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

    Pat

    Chief Technology Officer

    What does career growth look like on your team?

    Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

    Vanessa

    President, ServiceNow.org

    What are ServiceNow Perks + Benefits

    ServiceNow Benefits Overview

    We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

    Culture
    Volunteer in local community
    Open door policy
    Open office floor plan
    Flexible work schedule
    Remote work program
    Diversity
    Documented equal pay policy
    Dedicated diversity and inclusion staff
    Mandated unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity employee resource groups
    Hiring practices that promote diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Wellness programs
    Financial & Retirement
    401(K)
    401(K) matching
    Company equity
    Employee stock purchase plan
    Performance bonus
    Charitable contribution matching
    Child Care & Parental Leave Benefits
    Childcare benefits
    Generous parental leave
    Family medical leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited vacation policy
    Generous PTO
    Paid volunteer time
    Paid holidays
    Paid sick days
    Office Perks
    Commuter benefits
    Company-sponsored outings
    Free snacks and drinks
    Company-sponsored happy hours
    Onsite office parking
    Onsite gym
    Professional Development Benefits
    Tuition reimbursement
    Lunch and learns
    Promote from within
    Mentorship program
    Online course subscriptions available

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