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Position Overview:
Part of the Operations department, you will serve as the analytical arm of the organization responsible for analyzing both new client opportunities presented by Sales and existing accounts under management in Operations. This is a key role that will lay the groundwork for successful, long term partnerships and aid in continuous improvement efforts to retain contracted accounts. Throughout the sales process of a new account, you will be required to partner with several internal and external stakeholders at different stages. You will need to have a deep understanding of the relationship Echo has established with the client and help to ensure that any new Enterprise Account meets minimum contribution standards for Echo. Major responsibilities of this position include, but are not limited to: reviewing process documents submitted by Sales or Operations, running data analysis to determine Echo profitability and client savings, monitoring accuracy of initial analysis through lifecycle of client relationship, ensuring all client requirements can be met by operations and driving continuous improvement efforts on existing accounts.

Essential Job Functions 

Every task should focus around supporting Sales and Operations by communicating clear objectives, executing creative solutions, and ensuring Operations can set up a strong infrastructure to manage the account for a long partnership. 

Data Analysis 

·Communicate clearly what additional information is required and ensure any additional data needed is obtained in a timely fashion

·Complete, review, and analyze client data, work with the Pricing team to set up client tariffs, and review assessments completed by other Solutions Analysts to confirm accuracy and completeness 

·Develop full Solutions Presentation to include key account metrics for review with Sales during assessment review meeting 

·Discuss audit results with Sourcing Teams to confirm if any additional margin could be expected from RFP and convey to Sourcing results of both positive and negative analysis 

·Partner with Operations to confirm they can setup a solid account infrastructure to manage the potential new account and to account for Echo’s cost allocations properly 

·Assemble SOPs for specific account analysis to ensure continuity of ongoing client assessments 

·Maintain continual catalog by account of all prior and on-going analysis 

·       Manage the detailed execution of the Solutions Process 

Client Engagement 

·Work with Sales to conduct a business needs assessment, this may include calls or site visits with client 

·Build a knowledge base of each client’s business, organization and objectives 

·Set and manage client expectations through Sales 

·When needed, review solution created directly with clients to support Sales or Operations 

·Identify business development and “add-on” sales opportunities as they relate to a specific account 

Communication 

·Clearly communicate all audit findings, assessment reviews, and solution presentations back to Sales and Operations 

·Facilitate Sales Team and client meetings effectively 

·Hold regular internal reviews of opportunities in the pipeline with Solutions Team 

·Effectively communicate relevant project information to stakeholders and Department Manager 

·Deliver engaging, informative, well-organized presentations 

·Understand how to communicate difficult/sensitive information tactfully 

·Participate in continuous improvement meetings to constantly improve the Solutions Process 

·Daily updates within Salesforce to track and update Department Manager of on-going progress

Technical Understanding 

· Knowledgeable on relevant modes of transportation (LTL, TL, Partial, Flatbed, etc.) to provide effective solutions and demonstrate an expert understanding to clients 

·Understand components needed to generate and obtain pricing for LTL and Truckload

·Remain current on project management technology used at Echo such as MS Visio, MS Power Point, MS Excel (Vlookup and Pivot Tables), MS Word , Tableau (Data Import, Filters, Calculated Fields, Dimensions/Measures), and Salesforce (Opportunity Creation, Reporting, Navigation)

·Possess a thorough understanding of our capabilities 

·Maintain awareness of new and emerging technologies within Echo and the potential application on client engagements 

Requirements 

·       Strong background in transportation industry and data analytics 

·       Supply Chain experience a plus 

·       Experience using Power Point, Excel, Word, Salesforce, and Tableau

·       Customer facing experience 

·       3-5 years work experience 

·       Proven performer who is effective at “multi-tasking” 

·       Excellent oral and written communication skills 

·       Ability to learn Echo’s proprietary Transportation Management Systems 

·       Self-managed and motivated 

·       Enjoys and thrives in fast paced, fluid work environment 

·       Ability to follow through with tasks to their completion 

·       Analytical 

·       Very organized and detail oriented 

Work environment/physical demands summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.