Sr. Business Analyst

| Chicago | Remote
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About us.

We're Tovala, a food-tech company completely reinventing home cooking to save consumers time. Through an innovative combination of hardware, software, and food, we give our customers a way to enjoy really good, good-for-you meals without sacrificing time to do whatever matters to them. We've amassed a loyal, rapidly growing following in just three years, radically changing the day-to-day lives of people across the country and successfully creating a new model for the food industry. We're looking for great people to join our team of hard-working, food-loving nerds.

About You:

At Tovala, we believe in developing data as a core technical competency. Job postings from most other companies talk on and on about stuff that really doesn’t matter. So here’s us sticking to the stuff that matters:

  • You need to be results-oriented. We trust our teammates to take ownership of their work, manage their time effectively, and communicate openly about timelines, blockers, and ambiguities. Nobody checks (or cares) what hours you work - we just care that the work gets done and that you feel happy and supported doing it.
  • You need to be adaptable and collaborative. Our team’s focus will evolve as the company grows. You will work on cross-functional projects spanning the whole organization. You will collaborate with coworkers with different expertise, experiences, and mental frameworks. As our team grows, you will have the opportunity to coach junior teammates.
  • You need to be technical. As the company scales, our processes need to scale. We intend for our analytical processes, from data sanitization to predictive forecasts, to be both rigorous and extensible. You will be trusted to make and justify tradeoffs between scalable solutions and “good enough for now” solutions depending on the scope, impact, and urgency of the problem at hand. 
  • We want you to bring your whole, authentic self to work. Give us a chance to appreciate the person behind the job title. Bonus points if your authentic self is passionate about food (cooking, eating, or philosophizing about).

Your Day to Day: 

  • Translate business questions into technical projects and provide answers supported by data and statistical analysis.
  • Prioritize, scope, and plan analytics projects collaboratively with business stakeholders.
  • Establish and report on company-wide benchmarks and performance metrics.
  • Present analytical insights and their impact to a broad and varied audience.
  • Identify and substantiate causal associations between events and observations within the data.
  • Evaluate our current analytics toolkit and redesign models (churn prediction, meal demand, staffing forecasts, etc.) where appropriate.
  • Drive customer segmentation to support the Growth, Retention, and Menu teams in their marketing and retention efforts.
  • Collaborate with Data Engineers and ETL Developers to establish and enforce best practices for data ingestion, modeling, normalization, visualization, etc.
  • Review design docs and pull requests to maintain quality and accuracy of the team's code and analytical outputs.
  • Provide transparency through effective documentation (sources, assumptions, logic, limitations, recommendations, and caveats).
  • Challenge institutional intuition. There are a lot of things we “know” from anecdotal evidence. Use data to confirm or deny widely held beliefs across the organization.

Requirements:

  • B.A. or higher degree in a STEM field (equivalent professional experience is fine)
  • 4+ years experience making business recommendations based on statistical analysis
  • High SQL proficiency (familiarity with NoSQL engines will help)
  • Proficiency in one or more programmatic stats packages (pandas/koalas, R, Julia, etc.)
  • Proficiency in Looker (or similar BI tool) 
  • Proficiency in Excel (some processes still live in spreadsheets; startup life)
  • Experience using version-control to develop and update code (git, bitbucket, etc.)
  • The ability to Google a concept, then explain it to a 5 year old.
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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • SquirrelLanguages
    • ReactLibraries
    • ReduxLibraries
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • SolidWorksDesign
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

We have a large, open-plan office in the West Loop but we're a flexible, hybrid workplace so you can determine with your manager and team how often to come in.

An Insider's view of Tovala

How would you describe the company’s work-life balance?

At Tovala, one of our core values is leading full lives. We work hard, but also strive to create an organization that is “about time” and encourages people to prioritize their health, family, and life.

Taryn

CFO

How do you collaborate with other teams in the company?

The Data Team at Tovala abides by these principles: 1. Be a person, not your job - Respect, kindness, and levity increase the success rate of collaborative projects. 2. Best answer wins - We care about the quality – not the source – of ideas. 3. Over-Communicate - We meticulously communicate progress, blockers, and changes – though we don't nag!

Mohammad Naveed

Director of Data

How does the company support your career growth?

I have grown with Tovala from packaging meals at one of our facilities to now analyzing data on the Ops team to ensure that our customers receive their meals on time! Over the past 3.5 years I have been promoted four times. I have had the opportunity to take on increasing responsibility, understand the business, and grow immensely!

Victoria

Operations Analyst

What's something quirky about your company?

I know it sounds like a cliche when people say that their company is like a family, but truly Tovala is like my family. There’s so much care and respect among team members that motivates me and everyone always jumps right in to help. I’ve also had the privilege as an early member to see this team grow quickly and maintain the same caring culture.

Cen

Senior Director of Business Ops

What are Tovala Perks + Benefits

Tovala Benefits Overview

At Tovala, we provide a rewarding career, competitive pay, benefits and exciting perks. Our product is all about saving people time, so we promote wellness, flexibility and taking time off to do things that are most important to you. We also provide equity to all employees so we can all think like owners.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Customized development tracks

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