JOB DESCRIPTION:

The Senior Business Process Specialist is a business role responsible for developing and supporting Dealer and Customer Master Data within Caterpillar.  This includes identifying and validating business functionality for Caterpillar Customer Master, dealer engagement of the Caterpillar Customer Master, and the rollout of the Caterpillar Customer Admin Tool.

1.) Document and validate business requirements for future enhancements to Caterpillar Customer Admin Tool, and business requirements supporting UCID migration
2.) Validate solution design, including proto-typing and configuration
3.) Review and approve test plans as required by new content releases or deployments

4.) Develop communication, training, and support materials for dealers and Regional Digital Specialists

5.) Train Regional Digital Specialists on the Caterpillar Customer Admin Tool

6.) Support the Digital Dealer Deployment Program Manager

The Senior Business Process Specialist role acts a Subject Matter Expert and trusted advisor for multiple process workstreams. Activities include but are not limited to: 1.) Participate in workshops with Process Partners to validate and clarify business requirements for the overarching Customer Master solution 2.) Review and validate solution design, prototypes, configuration, and documentation, 3.) Mentor business process specialists and data stewards, and 4.) Manage “level 4” case management support issues with IT Suppliers for root cause analysis and resolution.

Basic Requirements:

• Position requires a four year degree from an accredited college or university

• 8 plus years of relevant work related experience.

Top candidates will also have:

• Ability to clearly communicate complex technical ideas, regardless of the technical capacity of the audience

• Ability to lead negotiations on controversial issues or in an adversarial setting, or to persuade groups of people to accept change.

• Strong interpersonal skills

• Ability to motivate others

• Ability to work collaboratively in a complex, rapidly changing, and culturally diverse environment.

• Comfortable working in a dynamic environment where digital continues to evolve as a core offering

Remote Work Option

REMOTE

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O.  As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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