Sr. Manager, Digital Experience Analytics

| Chicago

Company Overview

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger's distribution centers and branches worldwide.

Position Description

Purpose

This position is responsible for developing a deep understanding of the customer experience in digital channels to understand what features and functionality drive value for the business.

Responsibilities

  • Inform digital strategy, website development and digital technology investments through analytics
  • Develop deep understanding of the customer website experience, purchase behavior, platform and functionality usage
  • Partner with product managers to analyze opportunities and customer trends in the digital marketplace
  • Promote a perspective on digital investment and development decision making
  • Maintain partnerships with other analytics teams to understand business and market trends
  • Manage a variety of projects and generate project ideas through business observations and interactions with business partners
  • Communicate findings to audiences at all levels including senior leadership
  • Manage a small team of experienced analysts to deliver insightful analyses while developing analysts on the larger team that could grow into this role

Position Requirements:

Requirements

  • Bachelor's degree in analytics, statistics, math or related field. Master's degree preferred
  • 8+ years analytics experience
  • Experience with MRO industry and digital commerce
  • Experience in statistical modeling and manipulation of large datasets using tools such as SAS, SPSS, R, SQL, etc.
  • Experience with web analytics tools such as Adobe Analytics or Google Analytics
  • Broad business perspective with a strategic mindset and exceptional problem solving skills
  • Strong communication skills
  • Demonstrated thought leadership and intellectual curiosity
  • Ability to influence decisions without authority
  • Proven record of using analytics to solve business problems by developing an analytical approach, identifying necessary data sources, executing the analysis and tying it to actionable business decisions
  • Two+ years experience as a people leader

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SAP HANADatabases
    • TeradataDatabases

Location

The Ogilvie Train Station has its perks with metra in building and 5 blocks to the L. You can get to the French Market without stepping outside.
500 W Madison, Chicago, IL 60045

What are Grainger Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Onsite gyms available in various facilities including corporate HQ and some field offices.
Retirement & Stock Options Benefits
401(K)
The company contributes 3% to a 401(k) Plan each pay period as part of an annual Profit Sharing contribution up to a 12% total target if goals are met. Eligibility requirements apply.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Grainger supports team members and their families who are in the process of adopting by reimbursing up to $6,000 per adoption for eligible expenses.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Beverages and coffee on demand in our downtown locations.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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