Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
What is the Inspire Value Excellence Enablement team mandated to do? Our mandate is to work with all sellers across ServiceNow to make them better at the 'art and science of value selling'. What does that mean? How do we help all customer-focused personas (e.g.: account executives, solution consultants, value managers, success architects, customer success managers, etc.) get better at focusing on measurable customer outcomes throughout the customer lifecycle. Initially, during the sales process, how do we help them best identify strategic and operational outcomes aligned to the customer's strategic goals? Then, how do we help them to effectively baseline outcome measurements after a sale? Then, how do we help them effectively measure outcome realization post implementation? Finally, how do we help them leverage realized outcomes (and true ROI) to expand our solution footprint to solve a broader set of business problems? Basically, how do we better help sellers create that virtuous cycle of identified, measured, realized and socialized business outcomes for our customers?
This role sits in our Inspire Value Excellence (center of excellence) operation but is focused on enabling anyone at ServiceNow - and the broader partner ecosystems - to be a CxO trusted advisor.
How do we identify and prioritize CxO imperatives driving digital investments? How do we build distinctive, provocative assets that speak to these imperatives? How do drive adoption of these perspectives at scale by the go-to-market ecosystem?
In this role, you will work with senior leaders across our sales, solution consulting, customer outcomes, strategic go-to market, corporate strategy, marketing and alliance & channel ecosystem teams to oversee the delivery of multiple global initiatives and lead the delivery of initiatives for the Americas region (AMS).
What you get to do in this role (job responsibilities):
Global CxO Perspective Program Management (25-50% of time)
1. Help the Director, CxO Perspectives (Global) maintain the program charter and roadmap
2. Ensure that program initiatives executed by cross-functional teams deliver expected outcomes
a. Outcomes include content built, adoption/enablement at scale and sales impact
b. Cross-functional resources might include marketing and communications specialists, corporate strategists, industry specialists, top accounts specialists, value engineers, business analysts and designer
3. Deploy proven organization change management practices to maximize (1) adoption of the program outputs by the go-to-market ecosystem and (2) impact on CxO relationships, pipeline and revenue
AMS CxO Perspectives Lead (50-75% of time)
Lead the delivery of selected CxO Perspective Program initiatives in the AMS to deliver expected outcomes
Build enduring relationships within the go-to-market ecosystem in AMS to obtain timely and candid feedback on the initiatives, and source ideas of future initiatives (AMS or Global)
Qualifications
Extensive selling, delivering, thought leadership and program management experience
1. You have at least 15 years of experience in selling and delivering in a top tier management consulting firm or enterprise software company (at least 5 years in both)
2. You have successfully directly advised dozens of CxOs within and beyond IT and across industries - both with customers and internally
3. You have built and deployed multiple pieces of distinctive, provocative thought leadership at scale, including through direct communications (webinars, conferences, etc.) and digital channels (LinkedIn, corporate websites, etc.)
4. You are a proven program manager, capable of driving multiple parallel initiatives to completion in the expected timeframe as per agreed outcomes
5. You have proven experience with complex organizational change management in highly matrixed organizations with over 10,000 employees (preferably within enterprise software)
Advanced leadership and delivery skills
6. You are a self-starter that requires limited guidance and makes complex decisions autonomously in ambiguous and fluid environments
7. You have experience with co-selling motions in alliance and channel ecosystems
8. You are highly organized and fluent in collaborating in the Cloud (Office 365, Teams, Zoom) and can handle high volumes of omni-channel communications
9. You are an expert PowerPoint user and advanced Excel user
You're able to work in a global environmental that spans multiple time zones
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work Personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
l from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .