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Strategy and Operations Analyst

| Chicago


Can you find and solve problems we haven’t discovered yet?


Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you’re ready to be part of Groupon.


As part of the Sales Ops team, our Rep Analytics team is responsible for analyzing the performance of our sales floor, identifying trends in data, and recommending solutions.  Additionally, they create sales targets that hold our sales professionals to ambitious performance standards. The trifecta of teams on our Sales Operations team (Rep Analytics, Tools & Process Improvement, and Communication) work closely together to ensure reps and managers have a consistent, informed, and high-energy environment to achieve their sales goals.


As a Strategy and Operations Analyst on the Rep Analytics team, you will focus on measuring, interpreting, and making strategic recommendations on matters related to Sales Operations. You will work closely across multiple departments to solve issues and implement process changes with the end goal to make our sales teams better. Using high levels of qualitative aptitude, you’ll help us research, develop, communicate, and implement new programs and processes across the sales organization.


We’re a “best of both worlds” kind of company. We’re big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We’re curious, fun, a little intense, and passionate about helping local businesses thrive. Does that sound like a compelling place to work?


You’ll spend time on the following:

  • Collect, analyze, and evaluate data to track project performance and important developments; Synthesize raw data into digestible and actionable information

  • Assist in the creation of dashboards to measure performance along a number of different financial, strategic, and competitive dimensions

  • Develop economic models to inform executive thinking around new products and initiatives

  • Assist with special financial and business related analyses

  • Act as liaison between operations and sales by conducting regular meetings with sales leadership to identify opportunities for improvement in reporting and processes

  • Partner with Finance, HR, and Compensation to administer changes to sales compensation plan and target systems

  • Continuously review and make recommendations for current sales incentive programs to ensure efficiency

  • Assist the team with coloring in the lines in the team coloring book


We’re excited about you if you have:

  • Bachelor’s Degree in Business, Economics, Computer Science, Business Information Systems or related fields

  • 4+ years of professional experience, preferably in operations, business intelligence, or other equally rigorous and quantitative positions

  • You’re deeply analytical, with advanced Microsoft Excel, SQL, and other relational databases; you’re familiar with building/modifying advanced SQL code including subqueries, temporary tables, aggregation, and data modeling; experience with Python and Tableau a plus

  • You’re able to convey complex information to non-technical stakeholders either by email, chat, phone or slide show

  • You have strong collaboration, consultation and negotiation skills

  • You have experience working with and influencing decision-makers and executive leadership in the past

  • You’re a creative problem solver who identify problems unilaterally and recommend effective plans of action

  • You have experience crafting results in an independent role

  • You’re able to work independently, take initiative, and remain flexible in an ever-changing environment

  • You get excited by working with data, measuring performance, and making objective decisions based on quantitative and/or deductive reasoning

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.
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