Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!

Summary

The Business Analyst will work under the direct supervision of the Project Executive or Subject Matter Expert to understand business requirements and work with other SMEs to develop and document  IT managed services solutions. This individual will also assist with ensuring that deliverables meet client standards and expectations. The successful candidate may work on multiple projects simultaneously and be a team player.  

Responsibilities

• Assist with identifying project requirements through customer interviews, JAD sessions, and review of project artifacts
• Ability to assess, document, and communicate current and future practices
• Participate in business function analysis and process mapping
• Develop new process documentation
• Develop and/or update user and system maintenance documentation
• Create and present reports or presentations as requested by the Project Executive

Requirements

• 3+ years of Business Analyst experience specifically within the documentation, and reviewing processes and procedures
• General consulting experience – assisting with running workshops; defining requirements and mapping processes
• Familiarity with ITIL concepts
• Familiarity with IT Operations including Help Desk, Desktop Support, and Data Center is nice to have
• Possess oral and written communication skills to assist with presentations to management
• Strong skills in Microsoft Office (Excel, Word, PowerPoint, Visio, and Project)

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COVID-19 Vaccine Statement

This position will be required to disclose their COVID-19 vaccination status.

Equal Opportunity Employer Statement

SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Staffing Firms

SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.