Workforce Management Analyst
Avant is dedicated to building premier digital banking solutions for the middle class through a combination of technology, analytics and superior customer service. Since 2012, Avant has connected over one million customers to $6.5 billion in loans and to 200,000 credit cards. A high growth financial technology company, Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com for more information.
As a Sr. Analyst, you are responsible for developing our workforce management policies, processes and procedures along with managing the team responsible for maximizing the performance levels for our daily operations.
Please Note: This is a remote eligible position based out of Chicago, IL
What you do at Avant:
- Develop quarterly and annual forecasting and staffing projections by leveraging historical and external data
- Create and implement workforce management processes, practices, and procedures
- Provide direction and oversight for forecasting and staffing needs across multiple products, departments, business partners, and locations
- Evaluate the effectiveness of the current workforce management process and measure key performance indicators
- Identify and implement solutions to drive further optimizations that can be made to improve overall efficiencies.
- Monitor campaigns and staffing behaviors to identify performance trends
- Develop and communicate trend reporting and data analysis of workload and agent performance.
Why you are a fit for Avant:
- Minimum of two years of proven and successful data/statistical analysis experience
- Excellent SQL programming ability; knowledge of Python is desirable; expert Microsoft Excel or Google Sheets knowledge
- BA/BS in business, economics, mathematics, engineering, or related field.
- Data-oriented with a focus on core KPIs and reporting; proven capability of executing various data-driven projects.
- Excellent analytical, problem-solving, and project management skills.
- Entrepreneurial, self-driven, and strong desire to develop new skill sets.
- Excellent interpersonal and communication skills
- Strong knowledge of workforce management software; experience with Calabrio is a plus
- Prior experience resource forecasting
Why Avant is a fit for you:
At Avant, we believe our values make a difference:
We value, support, and help each other grow
We are committed to active inclusion and diversity
We are transparent and believe the best idea wins
We succeed when our customers succeed
We get sh!t done… responsibly
And we keep it fun!
We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.