JPMorgan Chase
Chicago, IL

Creative Copy Lead - J.P. Morgan / JPMorgan Chase at JPMorgan Chase

| Chicago
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Job Description This is not just a boring bank job. We're seeking a talented Creative Copy Lead to join our dynamic, fast-growing in-house agency team. This person is a hands-on, creative copywriter/creative director and problem solver who can roll up their sleeves and create work while also growing and nurturing a team of copywriters who work on our J.P. Morgan and JPMorgan Chase corporate brands. This person demonstrates exceptional talent in developing and maintaining a consistent voice and tone across all brand materials, strong conceptual thinking and innovative approaches to tactical execution. The Creative Lead inspires and encourages a collaborative work environment as well as challenges the team to push ideas to the next level.
The Creative Lead will partner with brand and project managers to build strong relationships with our internal business partners, ensure consistent creative quality and adherence to brand guidelines. The right person will be skilled in creative strategy and passionate about communicating the human side of our brand while educating, informing and encouraging our customers along every step of their financial journey.
Willing to give it a shot? Send us your CV with a link to your portfolio, along with a non-traditional cover letter that involves zero copy/paste.
Principal Duties and Responsibilities:
  • Collaborate with Creative Director, other Creative Leads, copywriters and art directors to develop creative concepts
  • Own and supervise individual creative projects
  • Learn about the strategy and market dynamics for the lines of business you work on
  • Follow the master brand guidelines and ensure that it's understood and applied consistently
  • Understand and clearly articulate direction from a creative brief
  • Work closely with account and project managers to meet agreed upon timelines and to build strong relationships and trust with our line of business clients
  • Participate in project kickoffs, brainstorming sessions, status meetings, and creative reviews, to stay aligned with the creative process and ensure adherence to timelines
  • Assist in client presentations
  • Advise clients on language and content structure recommendations
  • Complete all assigned work on deadline and regularly communicate status updates to your managers and teammates
  • Provide detailed direction to copywriters and assist in the development and advancement of their skills
  • Effectively manage multiple projects and remain flexible through multiple rounds of revisions, using your negotiating skills to maintain the integrity of the idea
  • Function autonomously on a day-to-day basis but involve Head of Copy in major decisions
  • Understand the various customer segments the bank serves within our J.P. Morgan and JPMorgan Chase corporate brands

  • At least 10 years of professional writing experience; agency experience is strongly preferred but not required
  • 3 to 5 years of supervisory experience preferred
  • Bachelor's degree in advertising, copywriting, communications, creative writing or a similar course of study.
  • Direct response, direct-to-consumer and digital experience required
  • Experience working in a highly regulated industry with an understanding of the importance of risk and control (i.e., pharmaceutical or healthcare if not financial) a plus
  • Strong conceptual skills and proven experience in direct marketing as well as other media including email, digital, social, mobile, and events/display
  • Strong attention to detail and command of the English language, as well as communication, presentation and strategy skills
  • Experience writing to a brand voice, a keen sense of how to tailor a message to audience, and experience helping other writers do the same
  • Proven conceptual thinker with experience in a wide array of media, including digital, email, social media, print, direct response, video and events/display
  • The ability to professionally manage challenging situations both internally and with the client
  • Experienced at translating a creative brief into clear and motivating creative
  • Proactive, organized and detail-oriented work style
  • Able to effectively handle multiple assignments concurrently in a fast-paced environment, partner effectively and consistently meet deadlines-without losing your cool
  • Tireless work ethic and sense of professional pride and purpose-you love what you do!

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through, the mobile app, and paid media channels based on what is best for the customer.
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Where we are

Chicago, IL

Technology we use

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What are JPMorgan Chase Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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