Design Operations Lead (Remote)

| Chicago
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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.


Department Overview
WHAT DO WE DO?
Want to design products that actually matter?
Do you believe that the challenges facing public safety today can be solved by a thoughtful and holistic approach to user experience design?
At Motorola Solutions, we help people be their best in moments that matter. We help firefighters see around buildings and police officers see around street corners. We are making public safety smarter while envisioning new technology for the future.
The design team at Motorola Solutions is tasked with envisioning the future of technology while bringing to market real world solutions today. Our portfolio contains an ecosystem of applications designed to bring mission-critical intelligence from the command center to in-field operations. This includes a suite of communication, collaboration, and workflow apps. We are building some of the most meaningful software today. Real, professional, tools.
The design team includes Interaction Designers, Visual Designers, Industrial Designers, Design Operations and User Experience & Human Factors Researchers. We work closely with our development partners to ensure the best end-to-end solutions.
Job Description

THE JOB

In one of the fastest growing spaces, DesignOps is changing the way teams engage and companies strategize to leverage and harness incredible designers. This highly collaborative role will focus on helping the Experience Design team deliver value at scale through the definition and management of operational strategies and design processes. In collaboration with stakeholders both inside and outside our organization, you will work to improve how we collaborate, alleviating friction between design teams and business partners.

Our Design Operations team focuses on People, Process and Platforms - this role, responsible primarily for Process Ops will collaborate with Team Ops leads, as well as Research Ops, and together help leadership craft and build the culture and best practices of the team.

ABOUT YOU

  • 4+ years of professional experience in Operations, or a similar positions, such as Project or Program management with a UX focus 

  • You have an ability to craft, institute, measure and change processes within and across teams, and organizations balancing the diverse needs of multiple stakeholders

  • You have a passion and knowledge for systems, and a detail-driven eye for process

  • You have a track record of implemented processes in similar roles or domains with a proven history of immersing yourself in new domains to execute optimized solutions for all stakeholders

  • You can partner closely with disciplines outside the UX team to help improve communications and increase adoption of our processes and practices

  • You have strong communication skills in English, both written and verbal.

ADDITIONAL REQUIREMENTS

  • A track record of proven strategic thinking reflected in your history of successfully implemented processes

  • Comfort working with stakeholders across disciplines; UX, Engineering and Product Ownership (among others)

  • A belief in the value of collaboration and a desire to solve problems in partnership with other Operations disciplines and design leadership

  • Understanding of Agile process and how UX is woven throughout is a plus

This role can be remote anywhere in the US. Occasional travel to the Chicago area will be required.


Basic Requirements

Bachelors Degree in Design or related field plus 4+ years of experience or Masters Degree plus 2+ years of experience.

Vaccine Requirement

Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.

If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.


Travel Requirements
10-25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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