Experience Design & Research is a multidisciplinary design and research team dedicated to delivering innovative, differentiated, and exceptional experiences for clients, prospects, and partners by demonstrating a deep understanding of their needs. Experience Design & Research is committed to growing and supporting a diverse team, with a collaborative environment that provides educational and career growth opportunities.

In the Design Researcher role, you will direct and execute key client and partner experience research. Working with cross-disciplinary teams, you will help to inform and inspire the expression of the brand and truly set Northern Trust apart from the competition. A systems thinker, you can see tough challenges from multiple perspectives and uncover the sweet spot among Northern Trust's capabilities and business objectives as well as client and partner needs and behaviors.

At the 'Lead' level, we're looking for individuals that are:

• At least 3 years of demonstrated experience redefining existing experiences or imagining new experiences within an in-house design team, or in a relevant business role focused on supporting and building digital products
• Educated in research, design, or related field, formally or though comparable training
• Experience working with a cross-functional team or large-scale software development lifecycle, preferably in an agile environment
• Experience advocating for users and research needs while navigating multiple perspectives from technology, product, and design to redefine existing experiences or imagine new ones.
• Clear growth mindset, looking for opportunities to learn and motivated to approach challenges proactively

In the Research Lead role, you will be a part of the design team dedicated to our Wealth Management practice. You will be responsible for ensuring that new or existing digital products meet, or exceeding client needs through qualitative and quantitative methods. You will engage throughout the project lifecycle, from discovery to delivery and provide informed strategic direction to meet user needs.

What You Will Do

The Design Researcher is a curious, collaborative individual who leads with empathy, takes ownership of projects and:

• Help to establish an open culture of optimism, curiosity, experimentation, and rapid prototyping.
• Conduct practical and impactful research across the product cycle, from formative to evaluative and everywhere in between
• Bring insights about users by a variety of methods whether it be surveys, interviews, log analysis, usability studies, diary studies, ethnographic observation or new methods
• Share findings with designers, engineers, product managers, and others, creating a smarter, more informed, and more empathetic product team
• Collaborate with multidisciplinary teams by getting members to work together with a shared purpose to deliver great design on-time, on-budget, and on-scope.

Your Knowledge and Skills

As a Design Researcher, you should have working knowledge, or experience with at least some, but not all, of the following:

• Phases of user experience research, including planning, recruiting, fieldwork, analysis, synthesis, and reporting
• Qualitative research methods, including, but not limited to: survey design, semi-structured interviews, ethnography, observation, concept evaluation, card sorts, usability testing, participatory design, etc.
• Proven ability to influence product or business strategy through research
• Working collaboratively on cross-functional teams; strong team player willing to support the team in whatever way is needed
• Strong design sensibility with ability to translate research findings into tangible solutions or design opportunities
• Excellent oral communication, written communication, presentation, and facilitation skills
• Highly flexible, adaptable to change and comfortable with ambiguity

The following nice-to-haves represent just a few of the other experiences that may be relevant to this position:

• Familiarity with agile software development and ux design practices

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why we are honored to receive the following awards in 2021: •Gender Equality Index Member, Bloomberg•Top Financial & Banking Company, Black EOE Journal, Hispanic Network Magazine, Professional WOMAN'S Magazine

We'd love to learn more about how your interests and experience could be a fit with one of America's best banks and most sustainable companies! Build your career with us and apply today

EDR