Hyatt is a leading global hospitality company offering 20 premier brands.
Chicago, IL

Director - Product Design at Hyatt

| Chicago | Remote
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We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.
We are seeking a Director of Digital Product Design who has experience breaking down walls between design, engineering, and the business. Hyatt is in the midst of a complete transformation in how digital products are brought to market, and this professional will play a pivotal role in bringing design to the table throughout the product lifecycle. This role will partner closely with leadership in engineering and product management, as well as data analytics, to elevate the global guest experience across Hyatt's web and mobile products.
Hyatt is seeking design professionals who specialize in making the complex simple. If your passion is usability and you know how to deftly guide users from A to B, then we are interested in having you on our team. Our Product Design team is an integral part of our company and plays a key role in creating the initial vision for new features and adding the finish to every detail of every product at Hyatt.
Reporting to the Vice President of Global Digital Product Design, this professional must be capable of serving as an internal evangelist for iterative design methodologies, possess strong visual design skills, and be able to think strategically about the acquisition, conversion, and retention of customers. This role will be heavily involved in setting strategy for user research, UX visioning for concept generation, concept testing, and concept presentation that supports and expands the current capabilities in digital marketing, product, and merchandising.
Manage a team of Designers across a full portfolio of digital products.
Evangelize XP/Lean Design methodologies throughout the organization by establishing partnerships with Engineering and Product Management to design meaningful, impactful metrics-driven solutions.
Develop strategies and roadmaps while working with and managing feedback from multiple stakeholders across digital teams and executive leadership.
Lead and define overarching design patterns and systems related to end-to-end traveler journey.
Conduct user research, UX visioning for concept generation, concept testing, and concept presentation that frame user needs and align to business goals.
Be comfortable in a fast-paced, iterative, experimental, and data-driven environment.
Design elegant flows and interactions for a global audience across platforms.
Manage multiple projects simultaneously.
Demonstrates a commitment to Hyatt core values.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
13+ years of experience as an experience designer, interaction designer, product designer or similar role designing mobile, web and/or other on-device applications
Experience supporting eCommerce products, establishing human-centered design practices, and establishing lean, agile methods to deliver innovative, valuable solutions that increase conversion and drive business results.
Proven track record of delivering large-scale, strategic design initiatives with a bias toward scalable systems and patterns
Deep understanding of user experience standards, best practices, patterns, and trends.
Demonstrated experience in hypothesis-driven design, continuous learning, and experimentation
Extensive experience with prototyping to explore and convey design solutions
Ability to drive change within a design team and across a broader organization
Experience working with experiences that interact with international customers desired
Hotel or airline digital experience desired
Bachelor's Degree required
Master's Degree in Human-Computer-Interaction (HCI), Product Design/Human Factors/Design preferred
Computer Skills Needed to Perform this Job
Design and research tools including Sketch, InVision, Adobe Creative Cloud, Mural, Axure, UserTesting and Zeplin
Microsoft Office, Jira and Confluence
Additional Comments and Requirements
Candidates for this role should enjoy a challenging, fast-paced environment with a focus on quality and industry leading innovation. The role demands strategic thinking with an execution and measurement mindset. The successful candidate should have excellent interpersonal and leadership skills, be a self-starter, and be effective at managing multiple projects and priorities.
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Where we are

The Hyatt hub is located along the river within Chicago's Loop neighborhood. It is close to various restaurants, train stations and bus stops.

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • GroovyLanguages
    • ReactLibraries
    • Web ComponentsLibraries
    • GebLibraries
    • SpockLibraries
    • ExpressFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • SauceLabsFrameworks
    • Node.jsFrameworks
    • SwiftUIFrameworks
    • SeleniumFrameworks
    • AppiumFrameworks
    • WiremockFrameworks
    • TealiumFrameworks
    • TableauFrameworks
    • DataDogFrameworks
    • SplunkFrameworks
    • HelmFrameworks
    • DockerFrameworks
    • GradleFrameworks
    • K6Frameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • Jenkins PipelinesFrameworks
    • Azure PipelinesFrameworks
    • KafkaFrameworks
    • Lake FormationFrameworks
    • Redshift DWFrameworks
    • Amazon EMRFrameworks
    • SagemakerFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RDSDatabases
    • Adobe AnalyticsAnalytics
    • Adobe TargetAnalytics
    • Embrace.ioAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • MURALDesign
    • InDesignDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement

What are Hyatt Perks + Benefits

Hyatt Benefits Overview

Wellbeing is the ultimate realization of our purpose –— we care for people so they can be their best. We believe this focus on employees is the key to our success and we’ve earned a place on Fortune’s prestigious “100 Best Companies to Work For®” list for the last eight years, ranking No. 16 in 2021. We’re proud to offer exceptional benefits including: complimentary and discounted stays at Hyatt hotels around the world; a global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption; and work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, on-site rest and relaxation, meditation lounges and flexible schedules.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available
Customized development tracks

An Insider's view of Hyatt

What are some social events your company does?

At Hyatt, we love to connect with our guests and customers — and with each other. We host various events throughout the year, from company-wide Diversity Business Resource Group (DBRG) activities like this year’s virtual Black History Month Celebration featuring Debbie Allen, to team-led events such as virtual breakfast clubs and happy hours.


Associate Vice President, Loyalty Finance

How do you collaborate with other teams in the company?

Our cross-functional collaboration is built on trust and transparency, and we work together in many different ways, from video calls to brainstorming sessions, weekly “open office” hours, shared creative boards, and more. At Hyatt, collaboration is key and our teams are constantly evolving our ways of working to advance our purpose of care.


Manager, eCommerce Product Development

How has your career grown since starting at the company?

My role has transformed and expanded since I began at Hyatt — in my case, as a bellhop in New Zealand at the age of 19. Since that time, my Hyatt roles have taken me to Germany and to the Hyatt Hub in Chicago, where I now manage an incredible team. Hyatt is a place that’s ripe with opportunity — where your drive and passion can take you far.


Director, Digital Content & Asset Management

What is your vision for the company?

We are in a time of extraordinary transformation and one of the things that people are looking forward to most is traveling. Hyatt is at the epicenter of the return to travel and we are looking for passionate change-makers to be a part of our journey — with our digital and technology areas at the heart of where we are investing and growing.


Senior Vice President, Global Head of Digital & Technology

How do your team's ideas influence the company's direction?

Hyatt’s teams of designers, engineers, and product managers are organized around moments in the guest journey, and it’s their research and their ideas that go into nearly every decision we make about the digital products we bring to life. Our agile approach and guest-centricity enable ideas that shape the business.


Vice President, Digital Product

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