Experience Design - Human Centered Design

| Chicago
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Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In over 30 markets across the US, UK, and Canada, Slalom's teams have autonomy to move fast and do what's right. They're backed by regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 7,500 employees. Slalom was named one of Fortune's 100 Best Companies to Work For in 2019 and is regularly recognized by employees as a best place to work.

Job Title:

Consultant - Experience Design - Human Centered Design

Bring amazing daily. That's what we ask.

We're looking for makers, collaborators, individuals who breathe design; those who always want to make digital, brand, process, service or environmental experiences just a little bit richer. We’re looking for designers with empathy—someone who cares about listening to other people, understanding the human experience, and making things that matter.

At Slalom, Experience Design is stepping up its game at a global level and we want you to join us during this exciting time of growth. You’ll have the chance to shape the future of XD. Those that succeed here have an innovative and entrepreneurial mindset. They see the glass half full and take the world by storm as both as a self-starter and leader of initiatives.

Can you see yourself here? Our Chicago XD team focuses on:

  • Human-centered design - Research & analysis, service design, rapid prototyping & testing, design workshops & coaching
  • UX - Experience strategy, audience research & analysis, information architecture, design & interaction, audience validation & usability testing
  • Creative services - Executive presentations & training, branding & graphic design, conferences & events, video

Jump in. Here's a sample of what might happen on your first day:

  • Collaborating with clients and internal teams to design the overall user experience for a wide variety of digital experiences and applications, from desktop to mobile and whatever’s next—addressing things like interactions, information architecture and visual design
  • Planning, conducting, and leading client white-boarding sessions, design sprints, design workshops, and project meetings
  • Prototyping (ranging from low- to high-fidelity with interactions and visual design) solutions and iterating them based on user insight and client feedback
  • Helping clients better understand their users – through structuring and conducting user research and evaluating usability of finished designs
  • Advising clients of current UX/XD methodologies, while maintaining flexibility and adapting to their methods
  • Working with development teams to refine scope and ensure proper implementation
  • Collaborating with your XD teammates from design reviews to pitches for new work
  • Bringing your own unique perspective to solving challenging problems

Qualifications:

  • 5+ years of experience in one or more of the following: service design, customer experience design, user experience design, communication design, design research, design strategy, design consulting, product design/development, or related design field.
  • Executive presence – outstanding communication, design thought leadership, presentation and storytelling skills
  • Breadth of experience along the spectrum of HCD and ability to wear multiple hats
  • Experience driving, facilitating, and delivering high-quality design outputs across multiple channels (digital, physical, human).
  • Experience creating personas, customer journey maps, service design blueprints, and research deliverables
  • Experience with prioritizing strategic initiatives to help clients maintain momentum and focus on what matters most to users
  • Ability to make information consumable and intuitive through message simplification and visual design
  • Expert-level proficiency with Microsoft PowerPoint
  • Consistent attention to detail in your work
  • Experience estimating HCD project efforts and managing workload
  • Ability to lead, passion for learning, and drive to grow
  • Portfolio of work samples that expresses your design work and original approaches to the challenges. Your portfolio should show your end-to-end design process, not just the final solution.

 

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Technology we use

  • Engineering
  • Product
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    • MarketoLead Gen

Location

In the Loop on Randolph near Michigan Ave. Our office is in the Aon Center (with a view looking overlooking Millennium Park and the lake).

An Insider's view of Slalom

How would you describe the company’s work-life balance?

Slalom provides us the autonomy to work in the ways we are most effective. This can include opportunities to work from home, at the office, as well as at the client site.

Chris

Solution Architect, Technology Enablement

How do you collaborate with other teams in the company?

I work across multiple projects with various co-workers and teams, which means I both learn something new and introduce others to the value of design every day. I love watching people get jazzed about things that I love and it’s great knowing that if I ever a question or problem that has me stumped, the answer is only a conversation away.

Ryn

Consultant, Experience Designer

What does career growth look like on your team?

At Slalom, growth isn’t just a title change or adding managerial responsibilities; it's the opportunity to grow into the professional you want to be. The consultants on my team are able to take charge of their growth by proactively seeking out what they would like to learn, do or achieve — and my job as team lead is to help them get those chances.

A.J.

Solution Principal, Business Advisory Services

What unique initiatives do you have that encourage innovation?

Internal education and experience programs let consultants bring their ideas and passions to life. The programs provide mentors, advocates, and guidance to build and hone your skills in particular technologies or be able to build a proof-of-concept. Apply and enhance your learnings with real hands-on experience.

Dee

Practice Area Lead, Data & Analytics

What are Slalom Perks + Benefits

Slalom Benefits Overview

Build a career and love your future. With our culture of continuous learning, commitment to investing in our local community, and unlimited professional development budget, Slalom Chicago empowers you to continue growing both personally and professionally.

Culture
Volunteer in local community
We connects our active volunteer community with frequent, meaningful opportunities like leading a "summer camp" at Lurie Children's Hospital or meal prep at Lincoln Park Community Services.
Partners with Nonprofits
Our partnerships include Lurie Children's Hospital, Cara, Lincoln Park Community Services, Network for Teaching Entrepreneurship, and Chicago Ideas.
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Bi-annual family party
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
You and a guest can join us at Rendezvous! Our weekend getaway is content-free, filled with fun, and all-expenses-paid. Unwind by yourself or join in group activities -- it's your call.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Unlimited professional development budget. Tuition exception.
Diversity Program
Lunch and learns
Learn from your Slalom colleagues or share your own expertise! All employees can host or attend any session to grow their skills and experience.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Unlimited professional development budget. Tuition reimbursement exception.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Unlimited professional development budget. Tuition reimbursement exception.

Additional Perks + Benefits

Every year we look forward to Rendezvous, a weekend getaway trip for each employees and one guest that is content-free, all-expenses-paid, and a total blast. You can reconnect with friends over food, drinks, and tons of fun programming (think karaoke backed by a full band) -- or just take the time to yourself and relax on the hotel grounds.

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