Experience Designer

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Rocket Travel is looking for a customer-obsessed Experience Designer to join our Design team and rapidly growing global workforce. We're a hybrid team headquartered out of Chicago's West Loop, with team members spread out Globally. This position can work from anywhere in the U.S. 

AS AN EXPERIENCE DESIGNER, YOU WILL: 

  • Work as a design generalist. You’ll execute all aspects of design including user research, interaction design, and visual design. 
  • Talk to customers. You’ll get to know our customers through shadowing, interviews, and basic usability tests.
  • Present multiple solutions to a problem. You’ll share work and receive feedback from multiple disciplines.
  • Act as a partner. Silos aren’t our thing; you’ll be a partner to product, engineering, customer loyalty, business development, and others around the company.

ABOUT YOU:

  • You’ve shipped products in the past. We’re looking for someone with experience bringing ideas to life and evolving them. 
  • You’re familiar with the Human-Centered Design process. You know how to keep the customer at the front and center of each project while balancing the needs of the business and technology.
  • You seek feedback. You have a growth mindset, are comfortable soliciting feedback, and are curious to learn from a spectrum of perspectives.
  • You balance exploration with execution. Exploration and execution are both key to building innovative experiences. You understand when it’s time to explore and when it’s time to deliver. 
  • You’re familiar with current design tools. You’ve used Sketch, Invision, and excited to dive into Figma. 

BENEFITS

Rocket Travel is a place where you:

  • Own decisions and take action that can be implemented in a matter of days.
  • Work with intrinsically motivated folks with a track record for building new businesses from scratch
  • Receive a competitive compensation package, including bonus, health and dental insurance, and travel benefits

Rocket Travel creates B2C and B2B2C travel solutions, and is part of the Booking Holdings (BKNG). We have many worldwide partners and a diversified business. Despite the world’s current situation, Booking Holdings has been rated the healthiest company in travel, and we’re using 2020 to prepare for the future. We’re solidifying our tech stack, our business capabilities, and our partnerships so that we’ll be ready to meet the world’s pent-up demand for travel when the time comes. We’d love for you to join us and help the world travel again!

Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our Chicago office.

Diversity, equity and inclusion are Rocket Travel priorities, and we are looking for candidates who will contribute positively to the company's mission to be an inclusive environment.  Rocket Travel has multiple employee resource groups, including a diversity and inclusion committee, and has committed to DEI goals in hiring, employee retention, and the overall demographics of the organization. DEI is an important element of our values and we conduct ongoing and regular training for our teammates in an effort to foster collaboration, improve morale, and support one another.


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Technology we use

  • Engineering
  • Product
  • People Operations
    • Apache GroovyLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • TerraformLanguages
    • ReactLibraries
    • Spring BootFrameworks
    • GrailsFrameworks
    • JenkinsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Snowplow AnalyticsAnalytics
    • FigmaDesign
    • SketchDesign
    • JIRAManagement
    • Google HangoutsCollaboration
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • Greenhouse Collaboration
    • Workday Collaboration

Location

A former industrial zone, now a hip dining and nightlife hotspot. Rocket Travel is located right at the heart of Fulton Market easy access by the L.

An Insider's view of Rocket Travel

What are some social events your company does?

Every year, Rocket Travel puts on an annual company retreat. Last year, we went to Scottsdale, AZ where we got to spend time with our co-workers from all across the Globe! One of my favorite memories was participating in a team building event where we got to build dog houses and donate them to military families in need.

Emma

Senior Recruiter

What does your typical day look like?

In the morning, I set time aside to drink coffee & plan my day. Our team does a daily sync to discuss goals & where we need support. The majority of my time is spent creating and updating email journeys for our partners as well as for Rocket. I enjoy brainstorming creative ideas for future campaigns & ways to engage with our audiences!

Ebony

Email Marketing Associate

How does the company support your career growth?

Something that has marked my career path has been the ability to learn from such talented & empathetic women at different levels - my managers, team, and colleagues. They are all so passionate about what they do that it is contagious! Most recently, Rocket has supported the most significant change I've ever imagined; relocating across the globe.

Andrea

Director of Strategic Partnerships (APAC/MEA)

How do you make yourself accessible to the rest of the team?

Everything from virtual hangouts to wellness check-ins have worked well, but don't necessarily replace the innovation and collaboration from "random office chats." Making it a habit to hop on a videocall or chat conversation with someone you haven't spoken to in a while can help alleviate some of that pain.

Simon

Chief Product Officer

How does your team reward individual success?

Rocket regularly refines our people processes to ensure team members have opportunities to be recognized for their contributions & build a fulfilling career here. We provide transparency around career paths and compensation. We also facilitate a performance management process, which incorporates 360 feedback, to promote professional growth!

Amy

VP of People Operations

What are Rocket Travel Perks + Benefits

Culture
Partners with nonprofits
Rocket Travel offers a charity match credit after 1 year of service to donate to your favorite non-profit of choice
Open door policy
Team based strategic planning
Pair programming
Open office floor plan
Employee-led culture committees
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Vacation credits • Flexible work schedules • Competitive salary and bonus structure • Monthly cell-phone stipend • Stocked kitchen, keg and fridge • Work with intrinsically motivated folks with a track record for building new businesses from scratch • Frequent professional development opportunities, happy hours, live-band karaoke, Smash Brothers competitions, and ping-pong tournaments.

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