Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description 

Responsible for the continued success of delivering an industry-leading, digital servicing financial platform for personal loan customers via its two proprietary experiences (big browser and mobile app).

Must be a self-motivated and self-guided individual willing to take on multiple responsibilities utilizing a variety of creative, strategic, analytic, operational, and presentation skills, along with being able to build and foster partnerships both internally and with external agencies. In addition, this person should be able to effectively resolve ambiguity and influence others, be detail-oriented, and have strong verbal and written communication skills.

The goal for this position is to deliver a best-in-class, Account Center digital customer experience by implementing meaningful design and enhancing our strategic capabilities. In doing so, this individual will drive customer engagement, launch incremental features, and optimize messaging to grow online registrations, and increase enrollment in automatic payments and paperless statements while promoting self-service capabilities and digital automation. In the next calendar year, the business has prioritized several strategic plan initiatives on our Account Center product roadmap that this individual will own and deliver for implementation.

Responsibilities 

• Proactively partner with immediate team and within the organization in a rapidly evolving culture to lead the prioritization and implementation of several strategic initiatives.

   

• Use thought leadership skills to drive design, business requirements, dependencies, and supporting data to implement these new web and mobile app enhancements that’ll improve our digital customer experience.

   

• Lead new initiatives and establish relationships with business partners across operations, analytics, field ops, legal/compliance, design, and various BT/agile teams.

   

• As a strategic initiative owner, this individual will actively plan, coordinate, guide, lead discussions, and make decisions that support day-to-day projects.

   

• Stay informed about industry trends and innovation to provide competitive benchmarking and analysis to team and leadership

   

• Lead analysis across organization to best understand our customer’s behaviors and interactions across our online (e.g. web, mobile app) and offline channels (e.g. phone, IVR)

   

• Own and maintain Account Center analytics and performance for both web and mobile app (e.g. logins, visits, online payments, complaints) to identify trends and provide recommendations for continuous improvement

   

• Deliver both project and analytics updates to senior leadership on a regular cadence

   

• Track production-level issues and determine severity to ensure new defects are assigned and prioritized accordingly for remediation

   

• Serve as a thought leader, subject matter expert and as an advocate to business-related questions that relate to our product and our digital experience from internal/external business partners 

Minimum Qualifications 

At a minimum, here is what we need from you: 

• Bachelor’s degree in Psychology
• 1+ years of experience in Digital Agency management
• 2+ years of successfully managing cross-functional projects 

Preferred Qualifications 

If we had our say, we would also look for: 

• Bachelor’s degree in business, marketing, engineering, computer science, finance, marketing, or other related fields
• Minimum of 5 years’ experience in digital analytics, business and/or marketing
• Proficient Microsoft Office skills: Word, Excel, PowerPoint
• Experience with Adobe Analytics, Google Analytics, Clicktale, Glassbox, or similar web analytics software a strong plus
• Proficient written, oral and presentation skills.
• Project management and leaderships skills required
• Self-starter that is detailed oriented and can work autonomously
• Strong problem-solving, critical-thinking, organization, project management, and time-management skills
• Demonstrate the ability to manage change, collaborate across groups, facilitate discussions, and influence others.
• Collaborative and curious, with a passion for uncovering the story behind the data
• Project Management Professional 
• Master’s degree in Psychology

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.