Lead UX Researcher at ShopRunner

| Chicago
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About Us

At ShopRunner, we connect consumers to the brands they love by way of a thriving marketplace and a members-only service that provides benefits across 100+ of the top brands and retailers in the ecommerce space. We build products that provide a premier ecommerce experience by delivering elevated, data-driven content. The landscape of retail is changing and we're here to empower retailers to take their place in that exciting evolution. 

We have people in offices around the world: Headquartered in Chicago, with offices in New York, Conshohocken, PA (Philly area), and Krakow, Poland.

About the Role

Great products start with a deep understanding of the customers they serve. We are looking for a UX Research Lead to champion customer research at ShopRunner. This role has two parts: first, to collaborate directly with product, engineering, and design to improve our core membership experience, and second, to mentor and enable our product designers and product managers to build their research skills. Your day-to-day will include:

  • Designing and conducting research studies to derive meaningful and actionable insights about our customers’ needs, attitudes, behaviors, emotions, pain points and preferences
  • Collaborating closely with product managers, designers, engineers and other stakeholders to influence the overall product strategy and roadmap
  • Leading cross-functional design-thinking sessions to solve complex customer problems and drive innovation
  • Mentoring and coaching product managers and product designers with best practices, frameworks, and tools
  • Reviewing and providing feedback on research studies created by product designers and product managers
  • Presenting key research findings and recommendations that build customer empathy and inspire a human-centered design culture

About You

This role is a great opportunity for someone who:

  • Is comfortable in the early stages of product development, including working through ambiguity to define new and exciting products and features
  • Thrives in a startup environment and loves a role with a lot of autonomy
  • Has experience teaching and inspiring others to build their own research skills
  • Feels confident recommending different research methods, including when and how to apply them during each phase of the product development lifecycle

The skills and experience that will make you successful are:

  • 5+ years of UX research experience with digital products
  • Track record of influencing the product strategy through user research and evangelizing research insights in order to help cultivate a highly informed, more effective, and more empathetic organization
  • Experience working in a collaborative, agile and data-driven environment
  • Familiar with Validately, UserTesting.com or similar tools
  • Quantitative research experience is a major plus!
  • BA/BS degree in Psychology, Human-Computer Interaction, Anthropology, Human Factors or a related field -- or equivalent experience

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages


The beauty of our office is you can get everything you need, without ever having to leave the building. Food, post office, gym.... take that, winter!

What are ShopRunner Perks + Benefits

ShopRunner Benefits Overview

From generous PTO to weekly work-from-home, amazing parental leave, and volunteer time off, we've crafted the kind of benefits plan that supports a stellar employee experience! When you join ShopRunner, you get best-in-class healthcare for you and your family, 401k matching that vests immediately, an annual educational budget, and meaningful company options that give all Shoprunners some skin in the game. It’s all part of our culture of creating an environment that allows you to be your best self at work.

Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
ShopRunner values what our employees can do, not what time they sit down at their desks. We work hard and we show up, but we don't punch in and out.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Baseball games, holiday parties, darts, trivia, parties on our patio -- we make time to get to know one another and have fun.
Game Room
No game room, but we do have board game and trivia nights!
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We sponsor conferences, our teams speak at conferences, and we offer an annual reimbursement program for continuing education.
Tuition Reimbursement
Lunch and learns
Our lunch and learns run the gamut, and have included everything from product demos, to financial advising, trends in ecommerce, and interview training. We make time to learn from one another.
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
ShopRunner sets up quarterly hack weeks, where we focus on new ideas and special projects.
Online course subscriptions available
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