Responsibilities

• Develop training programs, courses, materials, and content to support Learning and Development and Instructional Design needs.  This includes new employee orientation and new hire onboarding; tools, software, systems, and technical training; operational/business process and procedure training; client and service implementation; change management training; continuous learning and continuing education; departmental and organizational initiatives; ad-hock refreshers; leadership and soft-skill training, and other training, learning, and development programs.
• Produce and update training content and curriculum.  This includes presentations, classroom curriculum, activities, lesson plans, facilitator/instructor and participant guides, manuals and handbooks, job aids, instructional videos, self-paced e-learning, learning assessment tools, tests, and evaluation programs and accompanying multi-media materials.
• Adapt and convert courses as new technology emerges or new business needs are identified
• Support learning and development, training, talent development, HR, and organizational initiatives as needed
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Travel requirements: Able to work between Chicago and Naperville Further travel possible up to 5%

   Professional Skills

• Customer Service – Proficient
• Verbal Communication - Proficient 
• Written Communication - Expert
• Teamwork - Proficient
• Relationships - Proficient
• Negotiation - Proficient
• Organizational Awareness - Proficient 
• Learning Agility - Advanced
• Analysis - Proficient
• Problem Solving - Advanced
• Process Orientation - Proficient
• Prioritization - Proficient 

Role Specific Skills

• Mastery of instructional design principles, training techniques, and adult learning theories
• Intermediate to advanced skills in Microsoft Office Suite
• Intermediate to advanced skills in Adobe Creative Suite
• Intermediate to advanced skills in Audio and Video production and editing
• Intermediate to advanced skills in e-learning development software (e.g. Articulate Storyline, Adobe Captivate, Lectora)
• Experience with Learning Management Systems (e.g. Saba, Cornerstone, Skillsoft)
• Ability to read, write, and speak Spanish or other languages at a professional level is preferred

People Management Skills

• A sole contributor role

Qualifications

    Minimum Qualifications

• Bachelor’s degree in Business, Education, Communication, Human Resources or related field or equivalent experience
• 2+ years of experience in instructional design, learning experience, training delivery, technical training, or talent development or equivalent experience

    Other Relevant Qualifications

• Master’s Degree in Education, Instructional Design, Human Resources, or related field, or MBA, or equivalent experience
• CPLP, ATD, Langevin, or other training certifications or equivalent experience
• 2+ years of experience in call center, contact center, customer service, or related field