SMS Assist
Chicago, IL

Manager of Learning Experience Design at SMS Assist

| Chicago
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SMS Assist Summary

 

At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. 

 

Recognized on Forbes’ Cloud 100 list, Deloitte’s Technology Fast 500, Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades. 

 

We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.

 

Job Summary

The Manager of Learning Experience Design (LX) is responsible for the effective performance of the Learning Experience (LX) Design service within SMS Assist, including the definition of learning standards, processes, and tools, liaising with departments to ensure learning needs are analyzed and met, and providing leadership to the LX team. The LX Manager helps define, build, and support the organization’s learning and development strategy.

 

Responsibilities


Leading the LX team


• Provide leadership to the LX and Affiliate training teams in terms of resourcing, coaching, performance management, and work planning

 

Definition of ID standards, processes, and tools


• Define, maintain, and continually improve the learning development processes to enable efficient design and production in defined formats with maximum reuse
• Research, assess, implement, and manage learning & development plans, courses, programs, and instructional technology
• Research, assess, implement, and manage outsourced and contracted Learning & Development services such as training facilitation, workshops, and instructional design services
• Maintain a keen understanding of learning & development industry trends and best practices; investigates new training methodologies, authoring tools, delivery methods, and content


Identification of needs and specification of design in conjunction with Departments


• Manage L&D projects: identify and analyze needs; prioritize and plan work activities with timelines; define the scope of work, business requirements and key deliverables; collaborate and communicate with subject matter experts and stakeholders across the organization at all levels
• Work consultatively with Departments to assess learning needs and develop L&D work specifications which can be effectively delivered on time and on budget
• Manage, analyze, and prioritize Learning & Development, training, and Instructional Design requests
• Ensure a collaborative relationship between LX designers and Departments to ensure the design and timing meet requirements

• Connect with departments in review meetings to assess the effectiveness of each project, collecting feedback and learning points to enable continual improvement

 

Personal delivery of LX projects as needed

 

• Develop training programs, courses, materials, and content to support learning and development needs as needed. This includes new employee orientation and new hire onboarding; tools, software, systems, and technical training; operational/business process and procedure training; client and service implementation; change management training; continuous learning and continuing education; departmental and organizational initiatives; ad-hock refreshers; leadership and soft-skill training, and other training, learning, and development programs as needed
• Produce and update training content and curriculum as needed. This includes presentations, classroom curriculum, activities, lesson plans, facilitator/instructor and participant guides, manuals and handbooks, job aids, instructional videos, self-paced e-learning, learning assessment tools, tests, and evaluation programs and accompanying multi-media materials
• Adapt and convert courses as new technology emerges or new business needs are identified
• Support learning and development, training, talent development, HR, and organizational initiatives as needed


Other


• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Travel requirements: Able to work between Chicago and Naperville


Professional Skills


• Customer Service – Proficient
• Verbal Communication – Advanced
• Written Communication – Advanced
• Teamwork – Advanced
• Relationships – Expert
• Negotiation - Proficient
• Organizational Awareness – Expert
• Learning Agility – Advanced
• Analysis – Advanced
• Problem Solving – Advanced
• Process Orientation – Advanced
• Prioritization – Expert


Role Specific Skills


• Up to date knowledge of training industry trends, developments and best practices, new training methodologies, authoring tools, delivery methods, and content.
• Mastery of instructional design principles, training techniques, and adult learning theories
• Intermediate to advanced skills in Microsoft Office Suite
• Intermediate to advanced skills in Adobe Creative Suite
• Intermediate to advanced skills in Audio and Video production and editing

Intermediate to advanced skills in e-learning development software (e.g. Articulate Storyline, Adobe Captivate, Lectora)
• Intermediate to advanced skills with Learning Management Systems (e.g. Saba, Cornerstone, Skillsoft)
People Management Skills
• Proficient in all people management processes, including recruitment, performance management and reward
• Proficient in building, growing and developing a team; including department structure design and resourcing
• Proficient in coaching and developing individual team members to reach their potential
• Proficient in engaging a team through communication, processes, personal impact and influence


Qualifications


Minimum Qualifications
• Bachelor’s degree in Business, Education, Communication, Human Resources or related field or equivalent experience
• 5+ years of experience in specialized learning and development roles


Other Relevant Qualifications


• Master’s Degree in Education, Instructional Design, Human Resources, or related field, or MBA, or equivalent experience
• CPLP, ATD, Langevin, or other training certifications, or equivalent experience
• 2+ years of experience in call center, contact center, customer service, or related field
___________________________________________________________________________________
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

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Where we are

875 North Michigan Avenue , Chicago, IL 60611

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
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What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

Jobs at SMS Assist
42

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Customer Service Representative III

SMS Assist
Chicago
2 days ago
+48
  At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Senior Data Engineer I

SMS Assist
Chicago
2 days ago
+48
  SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors

Vendor Recruiter (Residential)

SMS Assist
Chicago
4 days ago
+48
The primary focus of the Vendor Recruiter is identifying prospective vendors, educating them on the benefits of working with SMS Assist, and integrating the vendor into the SMS Affiliate network.

Sales Director

SMS Assist
Chicago
6 days ago
+48
Deliver Revenue: Responsible for selling the full outsourced solution into the C-Suite or an “a la carte” single line of business to operations/procurement.  Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential market and other related industries. 

Senior User Experience Architect

SMS Assist
Chicago
6 days ago
+48
  SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors

Vendor Recruiter Lead (Residential team)

SMS Assist
Chicago
6 days ago
+48
SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Senior Software Quality Assurance Engineer I

SMS Assist
Chicago
6 days ago
+48
  SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors

Sales Analyst Intern - Summer 2021

SMS Assist
Chicago
6 days ago
+48
  SMS Assist is looking for a Sales Analyst Intern for our 2021 Summer Internship program! Job Classification This is a full time, non-exempt position The schedule for this position is Monday- Friday 8:00 AM-5:00 PM   The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 14th –August 20th, 2021. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago

Inside Sales Intern - Summer 2021

SMS Assist
Chicago
6 days ago
+48
  SMS Assist is looking for an Inside Sales Intern for our 2021 Summer Internship program!   The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 14th –August 20th. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene. Each intern in our summer group goes through one week of training together as a cohort and are placed

IT Systems Technical Support Specialist I

SMS Assist
Chicago
6 days ago
+48
  SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors

Business Analytics Intern - Summer 2021

SMS Assist
Chicago
6 days ago
+48
SMS Assist is looking for a Business Analytics Intern for our 2021 Summer Internship program!   The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 8th –August 14th. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene. Each intern in our summer group goes through one week of training together as a cohort and are

Senior Data Scientist

SMS Assist
Chicago
1 week ago
+48
The Senior Data Scientist II role is part of the Software Development Data Team which is overseeing the activities of the junior data scientists and provides advanced expertise on statistical and mathematical concepts for the broader Data Team. The Senior Data Scientist applies and inspires the adoption of advanced data science and analytics across the business. The Data Scientist synthesizes and leverages the business’s dataset and data to enhance the business’ capabilities for overall goal achievement. The Senior Data Scientist is instrumental in helping the business continue its evolution into an analytical and data-driven culture. This role of the Senior Data Scientist supports relevant stakeholders through quantitative analytics, and the application of appropriate advanced analytics for the business’s key initiatives.

Vendor Recruiter (construction)

SMS Assist
Chicago
1 week ago
+48
Identify prospective vendors for SMS Assist; explain how SMS Assist can deliver value to their organization. Develop familiarity with the vendors area of expertise, including but not limited to trade, geography, business size and areas of specialization. Complete cold calls daily to establish relationships with vendors and gain leads. Negotiate pricing and service terms while maintaining margin requirements. Consistently meet program targets. Partner with implementation team to ensure smooth transition into the SMS network. Assess opportunities and risks with your territory; recommend resolutions to leadership. Understand varying scopes of work of our clients and convey those requirements to vendors. Foster a positive team environment. Ensure confidentiality and accuracy of internal and external data. Perform ad-hoc projects and other duties as assigned.

Senior Learning Experience Designer

SMS Assist
Chicago
1 week ago
+48
SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Customer Service Representative IV (Weekends)

SMS Assist
Chicago
1 week ago
+48
  SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors

Team Lead - M-F 1pm - 10pm

SMS Assist
Chicago
1 week ago
+48
  The shift for this positoin is M-F 1pm - 10pm.   SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and

Senior Product Manager I

SMS Assist
Chicago
1 week ago
+48
  SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors

Product Manager II

SMS Assist
Chicago
1 week ago
+48
  SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors

Customer Service Team Lead

SMS Assist
Chicago
1 week ago
+48
SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Director of Information Security

SMS Assist
Chicago
2 weeks ago
+48
The Director of Information Security will be responsible for creating and executing strategies to ensure overall security of company systems.  This role will collaborate with multiple departments, such as ITS, Product, Development, Legal, and Human Resources, to determine proper protocols, policies, audits, and training programs to meet the company’s goals.  This strategic and tactical position reports to the General Counsel.

Market Segment Manager

SMS Assist
Chicago
2 weeks ago
This Market Segment Manager oversees the growth and development of our Residential channel. They are responsible for the development and execution of the annual marketing plan for this segment of our business, in collaboration with Sales and key stake holders. Oversees the creation and implementation of all necessary marketing programs and initiatives to achieve desired customer acquisition goals. Ideates campaigns designed to deliver leads and help sales build pipeline and close opportunities, driving customer acquisition and revenue. Is a strategic and critical thinker, problem solver, idea generator, with strong project management and communication skills, and the ability to set strategies and execute tactics.

Pricing Analyst

SMS Assist
Chicago
2 weeks ago
This Pricing Analyst is responsible for supporting operations by completing pricing requests, using a data driven approach. This role is assigned to a specific division and is responsible for pricing new business opportunities. You will also partner with leadership to identify cost saving opportunities aimed at defining and improving market rates for Exterior Services.

Claims Manager

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Human Resources Intern - Summer 2021

SMS Assist
Chicago
2 weeks ago
Summary SMS Assist is looking for a Human Resources Intern for our 2021 Summer Internship program!   This is a full time, non-exempt position. The schedule for this position is Monday- Friday 8:00 AM-5:00 PM and will be remote.   The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 14th - August 20th. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in

Marketing Intern - Summer 2021

SMS Assist
Chicago
2 weeks ago
SMS Assist is looking for a Marketing Intern for our 2021 Summer Internship program! This is a full time, non-exempt position The schedule for this position is Monday- Friday 8:00 AM-5:00 PM The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 14th – August 20th. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene.

Business Analyst

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Product Management Intern -Summer 2021

SMS Assist
Chicago
2 weeks ago
SMS Assist is looking for a Product Manager Intern for our 2021 Summer Internship program!   The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 8th –August 14th. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene. Each intern in our summer group goes through one week of training together as a cohort and are placed

Software Developer II

SMS Assist
Chicago
2 weeks ago
  SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors

Communications and Experience Coordinator

SMS Assist
Chicago
2 weeks ago
SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Legal & Compliance Project Manager

SMS Assist
Chicago
2 weeks ago
SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Software Quality Assurance Engineer I

SMS Assist
Chicago
2 weeks ago
  SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors

DevOps Engineer I

SMS Assist
Chicago
2 weeks ago
SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Business Analyst Intern - Summer 2021

SMS Assist
Chicago
2 weeks ago
  Job Classification This is a full time, non-exempt position The schedule for this position is Monday- Friday 8:00 AM-5:00 PM   The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 14th –August 20th, 2021. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene. At SMS Assist, the internship program is about developing

Manager of Operations

SMS Assist
Chicago
2 weeks ago
SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

User Interface Designer

SMS Assist
Chicago
3 weeks ago
The User Interface Designer supports the Product Team in presenting user experiences that adhere to brand guidelines, follow our design system and meet user needs. As a core member of our user experience team, UI designers are expected to collaborate with UX architects, product owners, developers and stakeholders to contribute to the definition and creation of user-centric design solutions that address customer needs and marry them with business goals.

Account Representative (Nights)

SMS Assist
Chicago
3 weeks ago
The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed.

Sales Director - Residential

SMS Assist
Chicago
4 weeks ago
Deliver Revenue: Responsible for selling services and solutions into the C-Suite of target REITs, institutional investors and property managers across various real estate assets classes with a focus on residential. Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential real estate sector, the “proptech” sector and other related sectors. Ensure confidentiality of internal and external data. Perform ad-hoc projects and other duties as assigned. Expected Travel Time: 25-50% of the time typically on 1-3 day trips.

Senior Business Analyst

SMS Assist
Chicago
1 month ago
The Senior Business Analyst is responsible for supporting operations by providing meaningful and actionable analytics. This role is assigned to a specific division and is responsible for driving operational and financial improvement. The role also partners with divisional leadership and additional departments to define and review analytics aimed at process improvement and efficiency.

Director of Marketing

SMS Assist
Chicago
1 month ago
The Director of Marketing manages day to day operational activities of the marketing department. They will be responsible for partnering with sales leadership to support development and execution of a strategic marketing plan that includes sales enablement, digital marketing, content marketing, thought leadership, events management, industry partnerships, product marketing, and more.

Vendor Relationship Representative I

SMS Assist
Chicago
2 months ago
Develop and maintain positive vendor relations to ensure superior customer satisfaction. Receive and handle customer calls and email requests for services. Manage the scheduling and completion of all services assigned by customers. Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries. Identify, research and resolve customer issues using the company’s web-based systems and databases. Source new vendors to perform required services, as needed. Resolve or escalate all disputes or un-satisfied service confirmations.

Attorney - Contract Manager

SMS Assist
Chicago
3 months ago
The Attorney, Contract Manager role supports the business by reviewing, managing, and negotiating commercial agreements as part of the Legal Department. This includes negotiating agreements directly with suppliers, working with senior attorneys on more complex agreements, ensuring efficient management of the contracting process, and accurately documenting each contract. The role will require diligence, teamwork, and strong project management skills to advance multiple projects to completion and work seamlessly across all business units to ensure quick turnaround of agreements.

Manager of Learning Experience Design

SMS Assist
Chicago
4 months ago
The Manager of Learning Experience Design (LX) is responsible for the effective performance of the Learning Experience (LX) Design service within SMS Assist, including the definition of learning standards, processes, and tools, liaising with departments to ensure learning needs are analyzed and met, and providing leadership to the LX team. The LX Manager helps define, build, and support the organization’s learning and development strategy.