Product Designer

| Chicago
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About Tock

Tock is changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe. This includes a robust reservation, pickup and delivery, guest, and table management system for businesses of all sizes.

Nick Kokonas and Chef Grant Achatz opened Alinea to international fanfare in 2005—now a perennial Michelin three star and widely considered one of the best restaurants in the world. From the start they were spending an average of $140,000 a year on staff dedicated to managing reservations and losing an average of $260,000 a year on cancellations, problems Nick wanted to solve. Nick founded Tock with Brian Fitzpatrick, founder of Google's Chicago engineering office, to do just that — to design and develop a new, robust reservation platform to change the way people around the world search, book, and dine.

Tock’s explosive growth (as of May 2020):

  • Awarded Built In’s “2020 Best Places to Work”
  • Announced Tock’s platform will be powering JP Morgan Chase’s new Dining Program
  • Won Chicago Tribune's "Game Changer" Award for industry innovation
  • Reached a global customer base of 30 countries operating in 200+ cities
  • Processed almost $1 billion in prepaid reservations
  • Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more
  • Named one of 2019's 50 Startups to Watch

Let us introduce ourselves

We are a small, passionate team of product designers who share a love for all things food and dining, which is what attracted each of us to Tock. As designers though, we come with a different set of skills and experience. Some of us are eager to get into the code, others the research and planning, and some prefer to focus on visual design and our growing design system. Wherever you fall on the design spectrum, we each wear the title of product designer. We solve problems through design and are armed with a variety of tools—pixels, prototypes, words, research, and Figma.

Why Tock

Nearly 3,000 restaurants, from neighborhood favorites to the world’s best use Tock to manage reservations, book pickup and delivery orders, reduce no-shows, increase sales, and improve hospitality. That is an incredible responsibility and something our design team doesn't take lightly. But what brings us the most joy is how much our customers credit Tock for their viability and success—especially now. Our unwavering mission has always been to help restaurants run better businesses, which is why we didn’t slow down or stand idle as the pandemic made waves across the hospitality industry. Over a weekend in early March, we quickly spun up a pickup and delivery feature to provide a lifeline and keep our customers up and running. The praise and appreciation has been unending and our mission to support restaurants and build a bridge to the future is brighter than ever.

About the position

We’re looking for a Product Designer here in Chicago or based remotely to join the Guests team within our larger product team.

About the Guests team

We want to become the singular destination for discovering and booking great dining experiences. You’d be responsible for elevating Tock—both our brand and our consumer-facing product—to achieve that mission. You’d help us capitalize on our already solid reputation by building an engaging and insightful product that lets people explore, discover, and book reservations in new and more engaging ways.

It’s an opportunity that’s incredibly rewarding for those who love solving big problems. We work closely with leadership and stakeholders across the company to develop business objectives, gather insights, prioritize problems and ideas, explore solutions, and coordinate feature releases. We interact directly with our customers to collect feedback and learn how we can help them run a better business. We sit alongside our engineers to explore creative solutions and push the boundaries on what’s possible. The hard questions—what do we do, what do we work on next, how does it work all, why—fall on us to answer.

About you

  • You are curious about the problems Tock is solving
  • You are capable of seeing design projects through from start to finish, working alongside a team to research, design, and launch products
  • You have strong collaborative spirit, ready to foster a healthy environment between design and engineering
  • You have strong verbal and written communication skills and are confident pitching ideas to your product team peers
  • You’re comfortable with industry standard prototyping tools
  • You can create beautiful, high-fidelity designs
  • You have high standards for how your designs look and work but you strive to ship quickly and iterate frequently based on feedback
  • You are driven by metrics, data, and research while always empathizing with the user
  • You keep the business's constraints (time, budget, competition, etc.) in mind while exploring design solutions
  • You understand the capabilities and limitations of HTML, CSS, and JavaScript

What we offer

  • Competitive salary
  • Full benefits (medical, dental, vision), 401k
  • Paid time off
  • Paid parental leave

Interested?

Please submit your resume and cover letter, letting us know why you're interested in Tock, using the link below.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • Maria DBDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail
    • MailChimpEmail
    • SendGridEmail

Location

Tock's headquarters is in the West Loop close to public transit, the highway, and all of the neighborhood's best restaurants and hotspots!

An Insider's view of Tock

What’s the vibe like in the office?

The best way I can describe it is “chill focus”. It’s much different than the kitchens I came up in. The best part about working here is the people. No one is here simply for a paycheck, but to be a part of something bigger. Everyone helps move the company forward while still being a great person.

The 8 foot dinosaur watching over us helps too.

Jeremy

Hospitality Manager

What does your typical day look like?

Every day in sales here is different than the last, and we have the flexibility to create our own schedules. Some are spent researching and reaching perfect matches for Tock, some are spent meeting with some of the world's best chefs in the coolest cities, and some are spent rolling up our sleeves and ensuring successful onboarding for our clients.

Brad

Territory Account Executive

What makes someone successful on your team?

A successful member of our team needs to be determined, passionate about our product and the success of our partners, persistent and flexible in trying new ways to reach potential new partners, and organized to easily manage your deals and leads. An optimistic and friendly attitude also goes a long way!

Maggie

Territory Account Executive

What unique initiatives do you have that encourage innovation?

For those that love food and eating out, what if I asked you, where should I go to dinner. What would you say? Tough question, right? The restaurant scene in Chicago and across the entire world is more crowded now than ever before. So at Tock we’re helping restaurants compete and succeed with tools to make them better businesses.

Dan

Director of Design

How do you collaborate with other teams in the company?

I've never worked with a more collaborative, talented, and hard-working group of people, across all of our teams. Everyone is willing to learn and adapt as the company grows and scales. Not only do all departments have full visibility into what the others are doing, but we actively seek out ways to help and improve lines of communication.

Huong

Account Manager

What are Tock Perks + Benefits

Tock Benefits Overview

Competitive salary
Full benefits (medical, dental, vision), 401k
Paid time off
Paid parental leave
Free daily lunch + stocked fridge
Nitro coffee and wine on tap
Friday afternoon happy hours
Pre-tax commuter benefits
Happy hours + company outings
BYOD (bring your own dog) to work
Working with the world's best chefs and restaurateurs

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 60 times an employee's annual salary.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
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