Senior Consultant - CX Strategy - User Experience

Senior Consultant - CX Strategy - User Experience

222 W Adams St, 11th Floor
Chicago, Illinois, 60606
United States

West Monroe isn’t a start-up consulting firm, but we act like one.

From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Our consultants work on front lines – partnering with clients to deliver game changing solutions in the most dynamic industries. Sound interesting? Then West Monroe Partners just might be the place for you.

Think you're up to the challenge?
West Monroe Partners is hiring a Senior Consultant to join our growing Customer Experience Practice in our Chicago Office.

This is a hands-on UX Design role. In addition, as a member of our Customer Experience team, you will assist in the development of customer experience strategies and digital offerings (i.e. websites, internal applications, mobile apps, etc.) You will develop user and customer research to create customer personas, map the “customer journey” as it pertains to the customer’s interactions with the business, create strategy roadmaps with prioritized initiatives for an improved future state and create financial models and business cases. You will also participate in requirements gathering (i.e. work with various groups within a business to gather and document the business, functional, and technical specifications of the future state dig ital application), create User Experience prototypes (i.e. wireframes, information architecture, interactive prototypes) and conduct user acceptance testing.

Our project generally range in size from 3-10 consultants, and usually last 2-6 months.

Responsibilities

Senior Consultants at West Monroe Partners have three main areas of responsibility:

Client Delivery
* Understand client industry and business benefit, impact and value of project to clients
* Plan, track and drive engagements for on-time, on budget delivery
* Manage scope, risks and issues and client escalations, responding quickly to client concerns
* Communicate and report project status to client executives, including time, budget, risks, issues, etc.
* Analyze client's specific needs/requests to determine the underlying problems and recommend appropriate solutions
* Experience working within a fast-paced, collaborative, and team-based project environment
* Ability to lead and mentor other team members or developers while leading projects
* On larger engagements, be able to work with larger management teams and identifying and managing inter-dependencies between the WMP project and other initiatives

Practice Development
* Identify strengths and development opportunities within the practice and wider organization
* Actively participate in the performance expectation and review processes
* Participate activ ely in the recruiting process for other consultants
* Participate in the recruiting process, continuing to grow a strong team with complementary skills
* Participate in the development/enhancement of WMP’s methodologies and approaches to client delivery
* Coach other consultants and actively participate in the performance expectation process

Business Development
* Participate in business development meetings with prospective clients
* Understand business needs and banking industry trends and help turn these into qualified opportunities, detailed proposals and projects
* Participate in creating work plans, pricing estimates, and risk assessments for prospective projects
* Actively build a professional network and affiliate network in the l ocal community
* Attend networking events and business related social events

We need someone who can bring the following to the table:
* Bachelor’s degree required (Design majors preferred)
* 3-6 years of experience in user experience design
* Some research experience is a plus
* Minimum 1 year of experience managing projects
* Able to efficiently manage multiple tasks and contribute in a fast-paced, team-oriented environment
* Problem-solvers with natural innovative and analytical skills
* Excellent organizational, verbal and written communication skills and ability to work with and present to C-level executives
* Upbeat, friendly, motivated and positive team builders
* Desire to participate in business development and manage client relationships
* Strong drive to go above and beyond to drive client, company and personal success
* Strong analytical, problem solving, and quality experience
* Ability to travel as required for client or internal engagements (up to 50%, Mondays-Thursdays)
* Candidates must be eligible to work in the Unites States without limitation.

West Monroe Partners is an Equal Employment Opportunity Employer -
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

222 West Adams Street , Chicago, IL 60606

An Insider's view of West Monroe Partners

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Senior Consultant, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Advanced Analytics

What are West Monroe Partners Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Where you decide to build your career is one of the most important decisions you will make. Our hope is you see the value of building it here at West Monroe Partners. As a firm, we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow and well into the future.

We invest in you. At West Monroe Partners, we don't just give lip service to the philosophy that people matter. We invest in it, through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

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