Simplifying the everyday services people need.

Senior Content Design Manager at Root

| Remote
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The position.

As a Senior Content Designer Manager at Root, you’ll work as a discipline leader, people manager, and project contributor to deliver high quality and high impact products to our customers. As an individual contributor, you’ll collaborate with product designers, product marketing, product managers and engineers to craft and deliver simple and intuitive experiences to our customers. 

As a discipline lead and people manager, you’ll lead the team that defines our product content strategy and uses language, voice and tone to find ways to help customers discover, understand and join Root. Content Design is a new discipline within the Product Design org and the ideal candidate will shape what it means and how it functions at Root.

Reports to: VP, Product Design

 What you'll be doing.
  • Coach and mentor your content design team to help them achieve the best possible outcomes for their work, negotiate with their partners, and grow their skill sets.
  • Be willing to own and contribute directly to project work as the team scales; apply human-centered design methodologies to provide both strategic product direction and hands-on copywriting for product teams
  • Participate in research and ideation as key input for content strategy
  • Build strong relationships with your counterparts—from research to product design, product management, engineering, and beyond—to ensure alignment and help guide and evolve our product development process.
  • Continually prioritize and help the team understand where to put their efforts.
  • Show good judgment on when to invest in the long-term versus a fast and simple approach to a problem.
  • Develop scalable language frameworks and coach teammates to upskill the team's overall writing skill set
  • Partner with Design and Brand to evolve Root's guidelines and standards
  • Learn and evolve. From leadership skills and content and copy craft to research and industry market trends, you’re excited by the opportunity to challenge, grow, and learn new things. 
 What we're looking for.
  • 7+ years of experience in product/UX writing, content design, and/or content strategy that demonstrates positive impact to the end user and business. 3+ years of experience in a people management role.
  • A customer champion and practitioner of human-centered design methodologies with a deep understanding of digital product development.
  • Proficiency in Figma, Sketch, or equivalent design tools.
  • Experience creating and applying style guides and related artifacts to help others write successfully
  • You can switch between the macro: big picture thinking of business and customer needs, and the micro: the specific moments of an experience and how it impacts what people do and feel.
  • Ability to lead and mentor a team of content designers. 
  • Strong communication and negotiation skills
  • Experience working closely with cross-functional partners in engineering and product management. 
  • You’re a self-starter who thrives in ambiguity and can balance switching between strategy-level and pixel-level work.

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Where we are


Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

What are Root Perks + Benefits

Root Benefits Overview

Our benefits exist to support exceptional employees in doing their very best work. We have full health, vision, dental insurance and we cover 100% of the premiums for employees and 75% for dependants.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Root employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
A health insurance plan that provides for you and your family.
Life Insurance
Employer-paid for life insurance is equal to 60% times an employee's annual salary.
Pet Insurance
Pet insurance that protects your four-legged loved ones.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Root contributes the equivalent of 3% of your salary to your 401(K) regardless of your contribution.
Company Equity
Root offers incentive stock options that vest over a 4-year period for all of our Engineering roles.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Root also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Root provides employees with a flexible work schedule but our core hours are generally 9-5.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Root offers up to $100 a month for qualified commuter expenses.
Company Outings
Free Daily Meals
We provide catered lunch every day.
Stocked Kitchen
Root has a stocked kitchen of snacks and drinks. Everything you need to do your very best work.
Relocation Assistance
We offer competitive relocation packages.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Root has a continuing education budget for conferences, online resources, and certifications that are related to their work.
Diversity Program
Lunch and learns
Root hosts weekly lunch and learns from
Cross functional training encouraged
Promote from within
Time allotted for learning
We have 12 hack days a year for engineers to explore new technologies or build things that aren't prioritized on our product roadmap but pique their interest.

Additional Perks + Benefits

Our carefully curated benefits and perks exist to empower our employees to do their very best work by bringing their authentic selves to work every day.

An Insider's view of Root

What does your typical day look like?

A quick standup followed by opportunities for both pairing and soloing. Maybe an occasional design meeting or retrospective. My team sits at the intersection of a lot of technologies so the day-to-day work varies. There's time carved out to learn technologies that are new to me and to help lead others with the technologies that I already know well.


Senior Software Engineer

How does the company support your career growth?

I think the emphasis on team rather than personal responsibility makes Root a great place to grow. Engineers aren't concerned with producing their "own" work at the exclusion of helping others. Engineers at Root also just love problem-solving and step up to whatever problems I come to them with.


Software Engineer

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