Senior Experience Designer

| Chicago
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Whether it’s serving travelers or our partners, we believe great design starts by putting the customer first. Rocketmiles is looking for a customer-obsessed Senior Experience Designer to join our Design team in Chicago. 

As a Senior Experience Designer at Rocketmiles, you will: 
  • Work as a design generalist. You’ll execute all aspects of design including user research, interaction design, and visual design. 
  • Talk to customers. You’ll get to know our customers through shadowing, interviews, and basic usability tests.
  • Be a partner. Silos aren’t our thing; you’ll be a partner to product, engineering, customer loyalty, business development, and others around the company.
  • Keep it human. You’ll prioritize customer needs, set success metrics, and contribute to the team’s roadmap.
  • Craft a vision. Design has the unique ability to illustrate the future. Using data, customer insights, and business objects, you’ll paint a picture of where we should explore and the minimum lovable products to get us there. 
About you:
  • You’ve designed and shipped multiple products in the past. We’re looking for someone with 5+ years of experience bringing ideas to life and evolving them. 
  • You’ve worked in data-driven environments. We embrace both quantitative and qualitative data. You’re experienced in using data as a means to inspire and evaluate a concept.
  • You enjoy the details. From writing a thoughtful discussion guide to crafting the perfect micro-interaction, you enjoy getting your hands dirty in the nuance of design. 
  • You’re familiar with the Human-Centered Design process. You know how to keep the customer at the front and center of each project, while balancing the needs of the business and technology.
  • You seek feedback. You have a growth mindset, are comfortable soliciting feedback, and are curious to learn from a spectrum of perspectives.
  • You balance exploration with execution. Exploration and execution are both key to building innovative experiences. You understand when it’s time to explore and when it’s time to deliver. 
  • You’re familiar with current design tools. You’ve used Sketch, Invision, and excited to dive into Figma. 
Rocketmiles is a place where you:
  • Own decisions and take action that can be implemented in a matter of days (or hours).
  • Assume lots of responsibilities early on in your career and grow professionally with experienced business, design, and technology teammates in a workspace built upon trust.
  • Work with a group of intrinsically motivated people with a track record for building successful new businesses from scratch.
  • Receive a competitive compensation package, including bonus, 401k, health, and dental insurance.
  • Get inspired and encouraged to vacation faster, with an annual vacation stipend
  • Share your passion for travel with similar-minded people.
  • Work within the largest online travel company in the world (Booking Holdings) at the pace of the fastest-growing startup within the family, with a high impact on customers.
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641 W Lake, Chicago, IL 60661

What are Rocketmiles Perks + Benefits

Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Rocketmiles' team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Rocketmiles hosts company outings Monthly.
Game Room
Our game room includes Ping Pong, Video Games.
Stocked Kitchen
Happy Hours
Pet Friendly
Rocketmiles' pet policy is dog friendly daily.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

Vacation credits • Flexible work schedules • Competitive salary and bonus structure • Monthly cell-phone stipend • Stocked kitchen, keg and fridge • Work with intrinsically motivated folks with a track record for building new businesses from scratch • Frequent professional development opportunities, happy hours, live-band karaoke, Smash Brothers competitions, and ping-pong tournaments.

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