Senior Experience Designer at Rocketmiles

| Chicago
Sorry, this job was removed at 4:06 p.m. (CST) on Wednesday, April 1, 2020
Find out who's hiring in Chicago.
See all Design + UX jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Whether it’s serving travelers or our partners, we believe great design starts by putting the customer first. Rocketmiles is looking for a customer-obsessed Senior Experience Designer to join our Design team in Chicago. 


As a Senior Experience Designer at Rocketmiles, you will: 
  • Work as a design generalist. You’ll execute all aspects of design including user research, interaction design, and visual design. 
  • Talk to customers. You’ll get to know our customers through shadowing, interviews, and basic usability tests.
  • Be a partner. Silos aren’t our thing; you’ll be a partner to product, engineering, customer loyalty, business development, and others around the company.
  • Keep it human. You’ll prioritize customer needs, set success metrics, and contribute to the team’s roadmap.
  • Craft a vision. Design has the unique ability to illustrate the future. Using data, customer insights, and business objects, you’ll paint a picture of where we should explore and the minimum lovable products to get us there. 
About you:
  • You’ve designed and shipped multiple products in the past. We’re looking for someone with 5+ years of experience bringing ideas to life and evolving them. 
  • You’ve worked in data-driven environments. We embrace both quantitative and qualitative data. You’re experienced in using data as a means to inspire and evaluate a concept.
  • You enjoy the details. From writing a thoughtful discussion guide to crafting the perfect micro-interaction, you enjoy getting your hands dirty in the nuance of design. 
  • You’re familiar with the Human-Centered Design process. You know how to keep the customer at the front and center of each project, while balancing the needs of the business and technology.
  • You seek feedback. You have a growth mindset, are comfortable soliciting feedback, and are curious to learn from a spectrum of perspectives.
  • You balance exploration with execution. Exploration and execution are both key to building innovative experiences. You understand when it’s time to explore and when it’s time to deliver. 
  • You’re familiar with current design tools. You’ve used Sketch, Invision, and excited to dive into Figma. 
Rocketmiles is a place where you:
  • Own decisions and take action that can be implemented in a matter of days (or hours).
  • Assume lots of responsibilities early on in your career and grow professionally with experienced business, design, and technology teammates in a workspace built upon trust.
  • Work with a group of intrinsically motivated people with a track record for building successful new businesses from scratch.
  • Receive a competitive compensation package, including bonus, 401k, health, and dental insurance.
  • Get inspired and encouraged to vacation faster, with an annual vacation stipend
  • Share your passion for travel with similar-minded people.
  • Work within the largest online travel company in the world (Booking Holdings) at the pace of the fastest-growing startup within the family, with a high impact on customers.
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Location

A former industrial zone, now a hip dining and nightlife hotspot. Rocketmiles is located right at the heart of Fulton Market easy access by the L.

An Insider's view of Rocketmiles

What are some social events your company does?

We actually had the opportunity to reunite in person, while socially distanced on the Chicago River. Rocketmiles' own kayak master Kyle arranged a nighttime trip down the river for us to paddle by the bright city lights. It was so good to finally see each other face-to-6-feet-away-face again.

Carolina

People Operations Coordinator

What does your typical day look like?

My favorite part of my job at Rocket is a blend of working with extremely confident, intelligent, and committed people and always having multiple things to work on. Each day is full of new challenges which gives me the opportunity to learn an incredible amount.

Eva Martinuzzi

QA Engineer

How does the company support your career growth?

When you work with really, really talented people, sometimes you just want to show off their work. Our experienced designer Joe created a comic book take on the Design Team. Heroes of UX, saving our customers from the perils of bad design all day every day

Chelsea Hottovy

Social Media Stratesgist

How do you make yourself accessible to the rest of the team?

Everything from virtual hangouts to wellness check-ins have worked well, but don't necessarily replace the innovation and collaboration from "random office chats." Making it a habit to hop on a videocall or chat conversation with someone you haven't spoken to in a while can help alleviate some of that pain.

Simon Qin

CPO

How does your team reward individual success?

Each month, the company nominates Unsung Heroes—those who are always there to jump in with an extra set of hands, who patiently explain any question, who help us excel, even if they don't always work on the flashiest projects, and might not always get the recognition they deserve.

Chris Stone

Head of People Operations

What are Rocketmiles Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Rocketmiles works hard to improve our D&I initiatives by unpacking the cultural foundations of bias, learning to recognize where it exists in our own culture and ourselves.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Rocketmiles employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Rocketmiles' team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Rocketmiles. provides 12 weeks of leave for any parent no matter how you had the child. (birth or adoption)
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Rocketmiles offers pre-tax commuter benefits for all employees, as well as a free bike sharing membership after one year of service.
Company Outings
Rocketmiles hosts company outings Monthly.
Game Room
Our game room includes Ping Pong, Video Games.
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Fridays.
Happy Hours
Pet Friendly
Rocketmiles' pet policy is dog friendly daily.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

Vacation credits • Flexible work schedules • Competitive salary and bonus structure • Monthly cell-phone stipend • Stocked kitchen, keg and fridge • Work with intrinsically motivated folks with a track record for building new businesses from scratch • Frequent professional development opportunities, happy hours, live-band karaoke, Smash Brothers competitions, and ping-pong tournaments.

More Jobs at Rocketmiles5 open jobs
All Jobs
Dev + Engineer
Sales
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Rocketmiles's full profileSee more Rocketmiles jobs