SMS Assist Summary

At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. 

Recognized on Forbes’ Cloud 100 list, Deloitte’s Technology Fast 500, Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades. 

We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.

Job Summary
This position is responsible for the development of high-level concepts and innovative ideas to communicate our brand story visually whether in print or digital; helping translate marketing objectives into clear creative strategies. This position ensures visual communication and brand standards are consistent and of the highest quality. The creative services team at SMS is a shared services team, responsible for supporting internal marcom efforts as well as sales enablement, digital marketing, content marketing, events, product marketing, and more. This position closely works with leadership, other departments, and vendors to deliver exceptionally designed materials for external and internal audiences.

Responsibilities

• Works with marketing leadership and the team to implement new design initiatives for our brand, helping us present and shape our story in a compelling and resonant way, adjusting visual themes and narratives for multiple audiences while maintaining consistency to brand
• Collaborates with marketing to develop compelling and effective sales and marketing collateral, from pitch decks to infographics, leave behinds keeping materials consistent with brand image/tone
• Designs a wide range of quality visual material in digital, print and video formats for external and internal audiences in a timely manner, offering multiple and innovative concepts for new projects
• Able to conceptualize and storyboard ideas, with strong persuasive skills and openness to feedback
• Manages complex design projects from conception through production and delivery with appropriate review checkpoints with stakeholders using a workflow process
• Balances multiple priorities and projects concurrently, establishing timelines and estimates
• Builds relationships with new and existing vendors to produce and deliver products and services, preparing and releasing files to printers using proper specifications and checking for accuracy
• Works independently as a project manager to communicate and negotiate project deadlines, project scope, cost estimates and schedule changes as necessary
• Builds and maintains relationships and communicate with various vendors in the production of all branded materials and merchandise
• Monitors industry trends, staying abreast of innovations in digital and graphic design across all channels, monitoring technology and best practices, as well as the competitive landscape
• Stays up to date and follow standard templates (e.g., proposals, bids, graphics) to support the business and refines as necessary
• Fosters a positive team environment
• Ensures confidentiality of internal and external data
• Performs ad-hoc projects and other duties as assigned

   Professional Skills

• Exceptional Creativity and Design Skills (with an attention to detail)
• Excellent Prioritization Skills
• Excellent Verbal Communication Skills
• Good Written Communication Skills
• Proficient Customer Service Skills
• Proficient Teamwork Skills
• Proficient Relationship Skills

Role Specific Skills

• System Experience: Advanced proficiency in Adobe Creative Suite products (Photoshop, InDesign, Illustrator) required
• Computer Skills: Advanced proficiencies in Microsoft Word, Excel, PowerPoint required
• Web and digital design proficiency required
• Knowledge of social media platforms (Facebook, Twitter, Instagram, LinkedIn) required
• Video and animation proficiency preferred
• Knowledge of HTML, CSS, and JavaScript preferred

People Management Skills

• Not applicable for this role

Qualifications

    Minimum Qualifications

• Bachelor’s Degree in Graphic Design, Visual Communication, or equivalent
• 7-10 years minimum experience in the graphic design field
• Portfolio demonstrating comprehensive knowledge of the marketing design process and campaign storytelling through successful creative development in both print and digital

    Other Relevant Qualifications

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Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.