SMS Assist
Chicago, IL

Senior Learning Experience Designer

| Chicago

SMS Assist Summary

At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. 

 

Recognized on Forbes’ Cloud 100 list, Deloitte’s Technology Fast 500, Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades. 

 

We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.

 

Job Summary

 

The Senior Learning Experience (LX) Designer is responsible for planning, creating, and maintaining digital learning solutions to support the learning and development of employees and the educational needs of the business. The Senior Designer supports the organization’s learning and development strategy, provides mentorship to the LX team and guides their work.

 

Responsibilities

 

Needs Analysis & Research

  • Collaborates with stakeholders to understand needs and expectations and uncover organizational and performance goals.
  • Be an active listener who also knows how to ask insightful questions to unlock a greater understanding of business and learning needs.
  • Applies a systematic process to gather, identify, and analyze root causes of learning and performance gaps.
  • Makes informed, learning science backed, recommendations for performance improvement solutions to address root causes in partnership with manager or Senior LXD.
  • Works with subject matter experts and other resources to transform knowledge into learning solutions.
  • Consults with stakeholders to gain commitment for implementing solutions.
  • Comfortably use quantitative and qualitative needs analysis techniques to help prioritize our learning efforts.
  • Assesses and evaluates emerging learning technologies for adoption and integration.
  • Confidently lead business and user research to identify pain points and opportunities to drive behavior change and performance improvement.

 

 

Design, Development & Evaluation

  • Serves as leader in design, development and testing, of new and existing learning initiatives; innovates enhancements to existing learning modules which may include applications over multiple software and platforms.
  • Responsible for large-scale curriculum design and course mapping.
  • Serves as Team Lead on collaborative projects.
  • Creates and manages a detailed project plan to ensure quality standards and timelines for deliverables are met.
  • Utilizes needs analysis to address learning and performance gaps.
  • Properly scope and define outcome-driven learning objectives.
  • Identifies and selects the appropriate approaches and technologies that follow sound principles of learning theory and align to the specific learning/performance support opportunity.
  • Designs logical learning assets that create an effective, efficient and engaging experience for the learner and maximize performance improvement outcomes that yield measurable organizational results.
  • Designs and develops instructional materials including job aids, e-learning content, videos, PowerPoint presentations and more with minimal supervision required.
  • Write concise and customer-friendly instruction for a variety of learning modalities (e.g., online courses, documentation, resources, in-app messages)
  • Conducts reviews of materials with appropriate parties, such as subject matter experts, the design team, and the target audience.
  • Proactively collects and incorporates feedback from leaders and stakeholders.
  •  Builds into the design of learning solutions a variety of both formative and summative evaluation strategies to determine learning mastery and impact.
  • Effectively organize content and deliverables in a logical and intuitive manner.
  • Regularly QA test and debug learning content.
  • Able to prioritize work based on business needs and pivot when organizational needs require it.
  • Experiment and use diverse technologies to create interactive, responsive, and user-friendly online courses.
  • Continuously evaluates, reports on, and improves existing learning/performance support solutions.

 

 

Mentoring and Team Leadership

  • Under the guidance of the LXD Manager, provide leadership to LX training team in terms of identifying resourcing, coaching and work planning
  • Under the guidance of the LXD Manager, provide guidance and constructive feedback to LX team
  • Ensure a collaborative relationship between LX designers and Departments to ensure the design and timing meet requirements
  • Challenge and support the LX team
  • Effective and clear communication with LX team
  • Foster a positive team environment

 

Professional Skills

• Customer Service – Proficient

• Verbal Communication - Proficient

• Written Communication - Expert

• Teamwork - Proficient

• Relationships - Proficient

• Negotiation - Proficient

• Organizational Awareness - Proficient

• Learning Agility - Advanced

• Analysis - Proficient

• Problem Solving - Advanced

• Process Orientation - Proficient

• Prioritization - Proficient

 

 

Role Specific Skills:

• Advanced knowledge of instructional design principles, training techniques, and adult learning theories.

• Advanced skills in Microsoft Office Suite

• Advanced skills in Adobe Creative Suite

• Advanced to advanced skills in audio and video production and editing

• Advanced skills in e-learning development software (e.g., Articulate Storyline, Adobe

Captivate)

• Advanced experience with Learning Management Systems (e.g., Saba, Cornerstone, Skillsoft).

 

Minimum Qualifications:
(Education, experience, and any other certifications or clearances)

  • Master’s Degree in Education, Instructional Design, Human Resources, or related field, or equivalent experience or advanced certification such as CPLP, ATD Master Instructional Designer, Langevin
  • Bachelor’s degree with major coursework and/or equivalence in instructional design, instructional technology, education technology, adult education, communications, or closely related field.
  • 5-7 years of experience conducting needs analysis and designing and evaluating learning programs.
  • 5-7 years of hands-on development experience across multiple learning modalities (online, virtual, classroom, blended and social) using authoring tools such as: Captivate, Articulate; web conferencing applications such as Adobe Connect, Zoom, GoToMeeting; and collaboration platforms such as Yammer, SharePoint, Ning or Google.
  • Experience with LMS functionality.

 

Other Relevant Qualifications

• 2+ years of experience in call center, contact center, customer service, or related field

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Where we are

875 North Michigan Avenue , Chicago, IL 60611

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
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What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

Jobs at SMS Assist
57

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Senior Learning Experience Designer

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SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

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Recruiter

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Market Segment Manager

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Affiliate Market Manager

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  At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.    Reco

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SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

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Senior Data Engineer I

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Chicago
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SMS Assist
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Vice President of Operations

SMS Assist
Chicago
2 weeks ago
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Director of Account Operations

SMS Assist
Chicago
2 weeks ago
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SMS Assist
Chicago
2 weeks ago
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SMS Assist
Chicago
2 weeks ago
SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Senior Product Manager I

SMS Assist
Chicago
2 weeks ago
  SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors

Product Manager II

SMS Assist
Chicago
2 weeks ago
SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Software Developer II

SMS Assist
Chicago
2 weeks ago
SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Director of Field Operations

SMS Assist
Chicago
2 weeks ago
SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Director of Solution Architecture

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.    Recogn

VP of Sales Management

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Business Analyst Intern - Summer 2021

SMS Assist
Chicago
2 weeks ago
Job Classification This is a full time, non-exempt position The schedule for this position is Monday- Friday 8:00 AM-5:00 PM   The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 14th –August 20th, 2021. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene. At SMS Assist, the internship program is about developing

Sales Director

SMS Assist
Chicago
2 weeks ago
Deliver Revenue: Responsible for selling the full outsourced solution into the C-Suite or an “a la carte” single line of business to operations/procurement.  Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential market and other related industries. 

Senior Software Quality Assurance Engineer I

SMS Assist
Chicago
2 weeks ago
  SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors

Vendor Recruiter (construction)

SMS Assist
Chicago
3 weeks ago
Identify prospective vendors for SMS Assist; explain how SMS Assist can deliver value to their organization. Develop familiarity with the vendors area of expertise, including but not limited to trade, geography, business size and areas of specialization. Complete cold calls daily to establish relationships with vendors and gain leads. Negotiate pricing and service terms while maintaining margin requirements. Consistently meet program targets. Partner with implementation team to ensure smooth transition into the SMS network. Assess opportunities and risks with your territory; recommend resolutions to leadership. Understand varying scopes of work of our clients and convey those requirements to vendors. Foster a positive team environment. Ensure confidentiality and accuracy of internal and external data. Perform ad-hoc projects and other duties as assigned.

Business Analytics Intern - Summer 2021

SMS Assist
Chicago
2 months ago
SMS Assist is looking for a Business Analytics Intern for our 2021 Summer Internship program!   The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 8th –August 14th. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene. Each intern in our summer group goes through one week of training together as a cohort and are

Sales Director - Residential

SMS Assist
Chicago
2 months ago
Deliver Revenue: Responsible for selling services and solutions into the C-Suite of target REITs, institutional investors and property managers across various real estate assets classes with a focus on residential. Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential real estate sector, the “proptech” sector and other related sectors. Ensure confidentiality of internal and external data. Perform ad-hoc projects and other duties as assigned. Expected Travel Time: 25-50% of the time typically on 1-3 day trips.

Senior Business Analyst

SMS Assist
Chicago
3 months ago
The Senior Business Analyst is responsible for supporting operations by providing meaningful and actionable analytics. This role is assigned to a specific division and is responsible for driving operational and financial improvement. The role also partners with divisional leadership and additional departments to define and review analytics aimed at process improvement and efficiency.

Director of Marketing

SMS Assist
Chicago
3 months ago
The Director of Marketing manages day to day operational activities of the marketing department. They will be responsible for partnering with sales leadership to support development and execution of a strategic marketing plan that includes sales enablement, digital marketing, content marketing, thought leadership, events management, industry partnerships, product marketing, and more.

Vendor Relationship Representative I

SMS Assist
Chicago
4 months ago
Develop and maintain positive vendor relations to ensure superior customer satisfaction. Receive and handle customer calls and email requests for services. Manage the scheduling and completion of all services assigned by customers. Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries. Identify, research and resolve customer issues using the company’s web-based systems and databases. Source new vendors to perform required services, as needed. Resolve or escalate all disputes or un-satisfied service confirmations.

Attorney - Contract Manager

SMS Assist
Chicago
5 months ago
The Attorney, Contract Manager role supports the business by reviewing, managing, and negotiating commercial agreements as part of the Legal Department. This includes negotiating agreements directly with suppliers, working with senior attorneys on more complex agreements, ensuring efficient management of the contracting process, and accurately documenting each contract. The role will require diligence, teamwork, and strong project management skills to advance multiple projects to completion and work seamlessly across all business units to ensure quick turnaround of agreements.

Manager of Learning Experience Design

SMS Assist
Chicago
6 months ago
The Manager of Learning Experience Design (LX) is responsible for the effective performance of the Learning Experience (LX) Design service within SMS Assist, including the definition of learning standards, processes, and tools, liaising with departments to ensure learning needs are analyzed and met, and providing leadership to the LX team. The LX Manager helps define, build, and support the organization’s learning and development strategy.