Senior Product Design Manager

| Chicago
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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

What We’re Looking For

Do you love to help teams uncover patterns and solve problems? Are you always looking for ways to optimize and improve upon the way you and your teams work? Does the idea of leading the design of both products and services sound energizing? If this sounds like you, let’s talk!

We are seeking an experienced design leader with a penchant for collaborating with product management and engineering partners to help innovate the experience of composing messages with Braze.

What You’ll Do

​​You will be managing a team of designers and researchers that work within cross-functional product teams dedicated to an ever-growing list of messaging channels. While the number of messaging channels that Braze’s platform supports will continue to expand, the core experience of composing personalized, and relevant, messages will remain fairly consistent. This principle will guide the mission of the Senior Product Design Manager.

People managers at Braze have the freedom to shape their teams for better business outcomes. While design and research aptitude will inform your role and how you provide coaching for your team, the craft of management and developing leadership skills in others will be the primary discipline you will be expected to grow during your tenure.

Responsibilities include…

  • Managing, mentoring and inspiring a team of product designers, pushing the quality of their research and design work
  • Contributing to the team’s vision and product plan, while working with the Directors of Product Management and Engineering to establish long-term product strategies and process improvements.
  • Identifying and operationalizing overlapping efforts across product teams to ensure consistency for Braze customers
  • Regularly and closely collaborating with Product Management, Engineering and Research disciplines within, and across, departments
  • Recruiting, interviewing and hiring candidates for your team and across the design org
  • Ensuring operational efficiency and accountability for design within this team
  • Serving as an ambassador for design, and the multiple teams working on messaging channels
  • Helping to scale our design org, design and research operations, and the long-term health of our product design system, Beacon
Who You Are
  • 5 years design and/or front end development experience combined
  • 2 years management experience
  • Penchant for understanding complex problems and products; unafraid to discuss technical feasibility and long term technology planning
  • Clear, concise, and cogent communicator
  • Structured thinker
  • Organized and thorough; habitually documents and double-checks work
  • Comfortable with ambiguity, and learning through experimentation
  • Experience spearheading user research and/or working closely with UX researchers
Bonus
  • Experience with any aspect of lifecycle marketing
  • Experience working with a mature design system
  • Experience working on SaaS products
  • Experience designing mobile app experiences
  • Portfolio or presentation demonstrating skills in the following areas
    • Strong wireframing/prototyping skills
    • Conducting research and/or partnering with user researchers
    • Partnering with engineers to release features, products, and/or services
    • Working on complex applications
    • Excellent visual and verbal communication skills

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AfterEffectsDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • MarketoLead Gen

Location

20 North Wacker Drive, Suite 1100, Chicago, IL 60606

An Insider's view of Braze

What's something quirky about your company?

I love that Braze embraces new ideas and empowers employees to bring their passions to the workplace, even if it is out of the realm of our day-to-day jobs. Braze created the space for me to make a difference through DEI and Wellness initiatives supported by my colleagues.

Carolina

Senior Technical Recruiter

What are some things you learned at the company?

As a Senior Software Engineer that's new to Braze, I've been amazed by the thoughtfulness and collaboration demonstrated by my colleagues. I'm excited to see our smart teams deliver products that no other company can.

Dejay

Senior Software Engineer, Product Engineering (Ingestion)

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including [email protected], [email protected], Femmentor, Healthy Minds @ Braze, [email protected], [email protected], [email protected]
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
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