Reverb
We're on a mission to make the world more musical.
Chicago, IL

Senior Product Designer - Sellers at Reverb

| Chicago
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Company Description

Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has crafted an online destination where the global music community can connect over the perfect piece of music gear.

Our core belief is that music makes the world a better place. Through Reverb Gives, a portion of every sale provides youth music education programs across the world with instruments they need to make music.

Job Description

We are looking for an experienced product designer who can help our sellers and brand partners grow their business on Reverb. As a Senior Product Designer, you will be responsible for setting design strategy, execution and collaborating tightly with product managers and engineers to ensure we are delivering simple, enticing experiences that delightfully address our customers' needs. Do you feel energized by crafting experiences customers love that drive business goals? If so, this may be the role for you!

In this role you will:

  • Work in a squad with a product manager, 3-7 engineers, along with support from researchers and analysts.

  • Set design strategy and priorities, and plan discovery, roadmaps and experiments with your partners

  • Collaborate on discovery and ideation workshops and effectively align the group around a vision and approach

  • Ideate and prototype designs to test hypotheses with users to discover insights that evolve the work forward

  • Take part in design critiques and present your work to peers and leadership for feedback

Qualifications

Ideally you’ll bring:

  • Strong skills across interaction design, visual design, information architecture and UX strategy, along with shown success applying those skills to develop new experiences and build upon existing features

  • Experience collaborating with UX researchers to craft and conduct research that illuminates unmet customer needs and validates your design decisions

  • Successful track record of applying insights from research and experimentation to craft designs that clearly impact business and customer experience goals

  • Ability to negotiate, persuade and effectively present a clear vision to partners, stakeholders and leadership

  • Experience working on mobile web, desktop and native app platforms with an understanding of how mobile web experiences translates to native apps

Additional Information

About Our Compensation and Benefits

Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include:

  • 100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)

  • Life, AD&D, and supplemental long-and short-term disability insurance

  • A matching 401(k)

  • A generous PTO policy

  • Sabbatical program for every 5 years of service

  • Back-up Child Care Service credits

  • 18 weeks of gender-neutral parental leave for the birth or adoption of a child

  • Up to $7,500 reimbursement of adoption-related expenses

  • Ways to give back to your community through a charitable contribution match and volunteer time off

At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

We know that the impostor syndrome and confidence gap are real. If you have a passion for using design to solve customer problems and for music, please do not hesitate to apply!

This is a full-time position located (eventually) in Chicago, reporting to the Director of Design and UX Research.

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Where we are

Open workspace located in the heart of the charming Roscoe Village neighborhood, conveniently located near the Paulina Brown Line.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • SwiftLanguages
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What are Reverb Perks + Benefits

Reverb Benefits Overview

In addition to monthly music-filled happy hours, we offer comprehensive insurance, 401k with match, equity, 18 weeks of parental leave, and generous vacation days—whether your band is touring in Japan or your teen is touring their first college campus.

Culture
Volunteer in local community
Reverb Serves gives employees the opportunity to volunteer with local organizations, such as Notes for Notes—a nonprofit that runs a recording studio inside the local Boys & Girls Club.
Partners with Nonprofits
Through Reverb Gives, a portion of every purchase made on Reverb helps youth music education programs get the musical instruments they need to make music.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Vision Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Health Insurance Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Reverb sponsors the [email protected] benefit, a family care service that can help you find caregivers for your whole family, including your child, parents/grandparents and/or pet.
Generous Parental Leave
We provide 12 weeks for the birth or adoption of a child.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Reverb offers a flexible PTO policy with no set minimum or maximum.
Paid Volunteer Time
Employees receive 40 hours per year (10 hours/quarter) of paid volunteer time.
Sabbatical
Eligible employees get 4 weeks of paid sabbatical for every 5 years of service..
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Reverb provides Commuter Transit & Parking benefits through Wageworks. This program allows you to set aside pre-tax dollars for eligible commuting expenses.
Company Outings
Reverb’s holiday party is hosted at a local music venue, where dozens of bands comprised of various employees take the stage to perform everything from the Beastie Boys and Britney Spears to The Who
Stocked Kitchen
Reverb has a number of snack bars, coffee stations, and espresso makers throughout the office. There's also a fridge in the kitchen that gets stocked with La Croix (and Cold Brew in the summer months)
Some Meals Provided
Employees enjoy lunch from local restaurants via Fooda at least twice per month.
Happy Hours
Perform with your co-workers, learn how to play, or be your teammates’ biggest fan at monthly music-filled happy hours.
Parking
Employees can enjoy free street parking near the office. We also work with the local alderman to provide employees with parking passes during the Cubs baseball season to make parking a breeze!
Recreational Clubs
Reverb has sponsored office sports leagues in the past including: Bowling, Softball, Kickball and more!
Fitness Subsidies
Gympass offers benefit-eligible employees (and up to 5 family members) unlimited access to thousands of fitness venues, featuring over 800 different activities at up to an 80% discount.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Grow professionally and personally through REV Talks, our regular workshops featuring topics ranging from meditation and healthy eating to “DJing 101.”
Promote from within
Online course subscriptions available

Reverb Careers in Chicago
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Full Stack Engineer

Reverb
Chicago
1 day ago
+53
This is a full-time position located (eventually) in Chicago. While all of our employees are currently remote, our future of work plan will offer flexible workplace policies that can accommodate work from home candidates who are comfortable traveling to the office location 2-3 times per week.

Senior Product Designer

Reverb
Chicago
2 days ago
+53
Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music

Senior Product Designer - Sellers

Reverb
Chicago
2 days ago
+53
Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has crafted an online destination where the global music

Fraud Specialist

Reverb
Chicago
3 days ago
+53
We are looking for a proactive investigator who has the health and safety of our users as your top priority. You never take things at face value, but rather you relish in the opportunity to dig deeper and analyze the information that’s put in front of you. As a person fueled by curiosity, you take the time to consider multiple perspectives and outcomes in order to mitigate fraud on the platform. You’ll play an integral role in strengthening and protecting our community of musicians and music-lovers by upholding the Reverb values and keeping the bad players at bay.

Full Stack Engineer - Inventory & Shipping

Reverb
Chicago
5 days ago
+53
The Inventory and Shipping Team seeks to add a new team member to help us grow our impact. We're building exciting new experiences for Reverb users, helping them share gear they are passionate about and using our expansive data to improve the selling experience. Much of our work involves experimentation, with a focus on learning what makes Reverb more valuable to our users.

Group Product Manager, Buyer Experience

Reverb
Chicago
1 week ago
+53
Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music

Retention Marketing Manager

Reverb
Chicago
1 week ago
+53
Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music

Senior Product Manager, Advertising

Reverb
Chicago
1 week ago
+53
Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music

Senior Director, Customer Experience

Reverb
Chicago
1 week ago
+53
We are looking for a Senior Director, Customer Experience to lead our Customer Experience team. You will be responsible for enhancing the customer Experience on Reverb by providing high quality, efficient, and scalable support when and where customers need it, developing policies and plans for how we will support Reverb’s customers around the world and leading the interaction with other teams at Reverb to ensure we are constantly improving our product to address buyer and seller pain points.. In short, we in Customer Experience are the team responsible for ensuring the aspiring musicians, musicians and music instrument sellers have a wonderful experience on Reverb

Customer Support Specialist

Reverb
Chicago
1 week ago
+53
Reverb is looking for a genuine music-gear obsessive to help moderate our rapidly expanding community of musicians. We live for our customers and their success stories, which is why we empower our Customer Engagement Specialists to flex their creative muscles to come up with innovative solutions tailored to our users specific cases. Our customer engagement team supports all users as they buy and sell on the site, arbitrating disputes between different users, and working to prevent fraudulent and suspicious activity. 

Senior iOS Engineer, App Experience

Reverb
Chicago
1 week ago
+53
Our app is native, with over ninety percent in Swift. We support iOS 13 and up and are pushing hard to use all the new frameworks that gives us –Compositional Collection Views, SwiftUI, and Combine. GraphQL is our main networking layer, and we use it extensively. To allow us to ship continuously (every 1 to 2 weeks), we strongly believe in testing and automation, leveraging CircleCI. To build confidence in features, we heavily rely on feature flags, A/B testing, and measuring.

Android Engineer, App Experience

Reverb
Chicago
1 week ago
+53
As an Android engineer, you'll be accountable for pushing our codebase forward, shipping quickly and safely, and helping us tackle the most impactful projects. We write all our new code in Kotlin, and convert our existing Java code into Kotlin when appropriate. We sweat the details and try to measure everything we do. We want to know the impact of our work on the business. We are a lean team and always try to use the right tool for the job whether that be native code, a web view, or a combination of the two.

Editorial Intern

Reverb
Chicago
1 week ago
+53
Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music