Senior Product Designer at ReviewTrackers

| Chicago
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ReviewTrackers is a rapidly-growing customer feedback platform trusted by tens of thousands of businesses. Using data, insights, and technology, we partner with brands to ensure their customer’s feedback is being heard. We are seeking a self-motivated team member who wants to learn new things, contribute, and do the best work of their career. 

The Senior Product Designer is somebody who puts the customer first and who has a desire to have ownership in managing design outcomes and other designers. You will be able to create beautiful high-fidelity mockups of your designs while working side by side with Product Managers and engineers.  

What we have done lately:

  • Redesigned our dashboard using customer feedback, including card sorting, phone interviews, and usability tests.
  • Built important and useful tools for our sales team and customers during our quarterly two-day hackathons.
  • Built a new competitor analytics tool from the ground up to help our customers understand their competitive landscapes and drive strategic initiatives.

What you will work on now:

  • Our web and mobile (native iOS and Android) SaaS products. 
  • Features that need to solve problems for both B2B as well as B2C customers.
  • Workflows that allow our clients to improve their businesses and better serve their customers.
  • UI that analyzes and presents deeply complex data in a simple and approachable way.
  • Cutting-edge products that involve natural language processing and business intelligence analysis.

 

What you will bring:

  • Excellent communication and collaboration skills. 
  • SaaS experience is always a plus!
  • Experience with conducting User Research & Interviews. 
  • Experience with creating prototypes to demonstrate and support ideas.
  • Experience with creating high-fidelity wireframes.
  • Experience with interaction prototypes.
  • Experience with directing design outcomes (bonus if you have managed other designers!)
  • A customer first attitude. 

What we do as a team:

  • Collaborate. Represent design through the entire software development process, including research, ideation, designing, iterating and shipping new work.
  • Listen. We emphasize regular communication with our customers to solicit feedback and learn about their pain points.
  • Own & drive. You will own and continually improve our design systems & decisions.
  • Iterate quickly. We believe in shipping, getting feedback, and making updates. The “done is better than perfect” approach allows us to remain customer-focused.
  • Challenge us. We constantly ask, “Why are we doing it this way?” and “How can we make this better?”

We look for portfolios that clearly outline the problems you were tackling with your design work. It should touch on the process(es) you applied to tackle the problems, rather than focusing just on visuals and landing pages. Your portfolio should be well structured and clear. Your experience should ideally focus on designing software products.
 

 

At ReviewTrackers, we foster an inclusive, dynamic, enjoyable yet challenging team environment. We value creating a team that has a diverse set of backgrounds and respect a healthy expression of diverse viewpoints. We encourage our team to experiment with new ideas. Come join us as we continue to change the way businesses interact with their customers. ReviewTrackers is an equal opportunity employer.

ReviewTrackers is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • RabbitMQFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • FullStoryAnalytics
    • FigmaDesign
    • Pivotal TrackerManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • IntercomEmail
    • SendGridEmail
    • FullContactLead Gen

Location

Located in The Loop, between the Lake and Monroe Redline, you have convenience, shopping, and a bunch of places to grab lunch with you coworkers!

An Insider's view of ReviewTrackers

What’s the vibe like in the office?

The best way for me to describe ReviewTrackers is that it has never felt like someone was building a wall but instead has always felt as though my colleagues are extending a table. We are laid back and fun but also growing at such a fast pace that it is impossible not to find yourself surrounded by a team that is energized.

Allie Reidy

Sales Development Representative

What kinds of technical challenges do you and your team face?

With the growth of the company, comes the challenge of creating a product that can keep up with more customers! We are constantly working on making our software faster, more reliable, and easier to use for a well-rounded scalable product.

Steffeni Veren

Backend Engineer

How does the company support your career growth?

ReviewTrackers has allowed me to continue pursuing my academic goals while giving me an opportunity to gain real experience in my field of interest. There have been many internal and external resources made available along the way that have helped me to balance my personal life and my career.

Alejandro Ocon

Finance Associate

How do you make yourself accessible to the rest of the team?

As the CEO and Founder of the company, I make it a goal to have lunch with members of the ReviewTrackers team every week. I enjoy getting to know everyone better and learn what drives them. These casual lunches make me more accessible to the rest of the team while allowing them to get to know me on a more personal level as well.

Chris Campbell

CEO

How would you describe the company’s work-life balance?

The work-life balance I have at ReviewTrackers made me realize that I never actually had it prior to working here. We cultivate an environment where we show up on time, hustle, and pack up at a normal hour because we accomplished what we needed to.

Jessie Richardson

Product Manager

What are ReviewTrackers Perks + Benefits

ReviewTrackers Benefits Overview

100% company-paid premiums for health, dental, vision, life, short-term disability, and long-term disability insurance.
BlueCross BlueShield healthcare benefits are available for families.
Flexible PTO policy.
Company-sponsored 401K matching at 2%.
FSA or HSA benefits are available.
Pre-taxed transit benefits.
Company monthly Lunch n’ Learns with lunch provided!
Monthly ‘Take Your Co-Worker to Lunch’ paid for by ReviewTrackers!
On-going Wellness Program.
Diversity & Inclusion Culture Group.
Volunteer & Fundraising initiatives.
Company Kindle along with unlimited books of your choice. You can put the reading to good use and join our book club!
Stocked Kitchen with snacks and drinks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
We have discounts at a number of gyms around the River North area.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

100% company-paid premiums for health, dental, vision, life, short-term disability, and long-term disability insurance.
BlueCross BlueShield healthcare benefits are available for families.
Flexible PTO policy.
Company-sponsored 401K matching at 2%.
FSA or HSA benefits are available.
Pre-taxed transit benefits.
Company monthly Lunch n’ Learns with lunch provided.
Monthly ‘Take Your Co-Worker to Lunch’ paid for by ReviewTrackers.
On-going Wellness Program.
Diversity & Inclusion Culture Group.
Volunteer & Fundraising initiatives.
Company Kindle along with unlimited books of your choice. You can put the reading to good use and join our book club.
Stocked Kitchen with snacks and drinks.