Senior Product Designer at ShopRunner

| Chicago
!Sorry, this job was removed at 12:41 p.m. (CST) on Tuesday, November 5, 2019

ABOUT US:

We connect customers to the brands they love by way of a thriving marketplace and a members-only service that provides benefits across 140+ of the best online stores. Our members save time and money with benefits including free 2-day shipping, easy 2-click checkout, and free returns all while we help them stay up on the latest trends that appeal.

For merchants, we’re driving eCommerce business, producing insights with a growing data analytics practice to boot. With a powerful two-sided network and a robust data platform, we’re creating an eCommerce win-win, helping retailers compete. The landscape of retail is changing and we’re here to empower retailers to take their place in that exciting evolution.

We have people in offices around the world: Headquartered in Chicago, with offices in Conshohocken, PA (Philly area), New York, San Mateo and Krakow, Poland. We hustle to get things done, creating wins for customers, merchants and each other.


ABOUT THE ROLE:

The Senior Designer will help execute on the direction, vision, and methodology for our ShopRunner some of ShopRunner’s flagship products. This candidate will set the bar for quality by example, with energy and passion. This will require a strong point of view on design, hands-on creation of experiences, developing strategies for implementation within a complex ecosystem and building meaningful relationships within the organization. You will collaborate across disciplines to develop user journeys and visual stories from design research, brand direction and market analysis, then create prototypes across varying levels of fidelity to help the team determine design direction for projects. You’ll work directly with Product Managers, Design Researchers and dedicated Engineers to help craft the next generation of customer experiences for ShopRunner.

WHAT YOU’LL DO:

  • Work closely with Product Managers, Analysts, Engineers, and our Retail partners to turn business requirements into design objectives that solve customer problems.
  • Work even more closely with Design Researchers to develop a deep understanding of what makes our customers and prospects tick, and design practical experiences that exceed their expectations.
  • Build deep expertise in the eCommerce Browser Extension space, helping to define ShopRunner’s competitive advantage, define new features, and drive downloads.
  • Design projects that span both prospects and existing members to engage them throughout their lifecycle as a customer.
  • Produce a variety of design deliverables and artifacts including user flows, information architecture, collaborative workshops and interactive prototypes and present your findings to project stakeholders.
  • Balance work across a variety of projects that integrate digital, graphic and product design.
  • Be the voice of our customers, deeply understanding the problems we are solving for our customers and how well our solutions meet those needs.
  • Implement consistent experiences, patterns and style guides across the ShopRunner properties.
  • You’ll travel <10 % domestically

ABOUT WHAT WE’RE LOOKING FOR:

  • Minimum of 4-6 years of experience in Product Design, UI/UX Design or related field
  • An obsession with customer research, psychology and behavior
  • Ability to develop compelling user experiences
  • In-depth knowledge of how to represent and communicate the customer journey (personas, jobs to be done, user scenarios/stories, storyboards/sketches, process maps, wireframes, etc.)
  • Application of lean/agile product development methodologies -- identifying value, defining hypotheses and measuring experiments
  • Ability to prototype in HTML, Javascript and CSS is a plus
  • Ability to communicate clearly and persuasively with peers and senior management
  • Deep knowledge of responsive techniques and the device landscape
  • Entrepreneurial mindset and bias toward action
  • A Bachelor’s degree in interaction design, HCI or related UX degree is ideal

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages

Location

The beauty of our office is you can get everything you need, without ever having to leave the building. Food, post office, gym.... take that, winter!

What are ShopRunner Perks + Benefits

ShopRunner Benefits Overview

From generous PTO to weekly work-from-home, amazing parental leave, and volunteer time off, we've crafted the kind of benefits plan that supports a stellar employee experience! When you join ShopRunner, you get best-in-class healthcare for you and your family, 401k matching that vests immediately, an annual educational budget, and meaningful company options that give all Shoprunners some skin in the game. It’s all part of our culture of creating an environment that allows you to be your best self at work.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
ShopRunner values what our employees can do, not what time they sit down at their desks. We work hard and we show up, but we don't punch in and out.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Baseball games, holiday parties, darts, trivia, parties on our patio -- we make time to get to know one another and have fun.
Game Room
No game room, but we do have board game and trivia nights!
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday. Employees get free lunch on Thursday.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We sponsor conferences, our teams speak at conferences, and we offer an annual reimbursement program for continuing education.
Tuition Reimbursement
Lunch and learns
Our lunch and learns run the gamut, and have included everything from product demos, to financial advising, trends in ecommerce, and interview training. We make time to learn from one another.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
Time allotted for learning
ShopRunner sets up quarterly hack weeks, where we focus on new ideas and special projects.
Online course subscriptions available
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