Senior Research and Design Strategist

| Chicago | Remote
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One North, a digital agency recently acquired by TEKsystems Global Services®, is looking for a dynamic and driven Senior Research and Design Strategist to join our team.

We help some of the world’s most complex organizations stand out from the crowd by delivering breakthrough brand experiences. Leveraging expertise across strategy, brand, experience design, and technology, our experts use digital to reimagine how clients connect, communicate, and engage with their audiences to win new business, strengthen client relationships, and attract and retain top talent.

We are a fast-paced, growing organization with a dynamic and diverse work environment. Our values guide our hiring decisions and shape how we make a meaningful impact for our clients.

Position Overview

One North is looking to add a Senior Research and Design Strategist to our open, inclusive, and collaborative strategy team. This role is critical to our Customer Experience (CX) Strategy team, the team on the front lines helping our clients discover, ideate, plan, and design new experiences to simultaneously meet their customers’ needs and their business objectives.

At One North, CX Strategy extends across all types of services and products and considers relationships beyond those strictly between our clients and their customers.  Identifying and understanding our target audience(s) is critical to building what our clients’ customers, employees, patients, recruits, and more, seek and desire.

Our ideal candidate will have expertise in the design and execution of human-centered research and in the identification and articulation of strategic design initiatives to address unmet needs. This individual will also be a masterful storyteller, able to communicate the value of design recommendations. While successful candidates will often have a background explicitly in Design Research, they may also have a background in UX, Content, Brand, Digital Marketing, or Product Strategy.

Responsibilities

  • Lead CX/design strategy efforts through research, insights articulation, persona and journey map/blueprint creation, and design thinking exercises.
  • Design and conduct collaborative ideation, evaluation, and participatory design sessions and workshops with client stakeholders and One North team members.
  • Establish strategic visions/narratives to meet to clients’ needs, whether for executive/organizational level initiatives or for a prioritized product or experience.
  • Develop concepts and illustrative scenarios to help clients to envision future-state interactions and build support for implementation.
  • Lead the creation of actionable and iterative roadmaps to guide long-term innovation and transformation programs.
  • Support design recommendations with qualitative and quantitative data, balancing value to users/customers with value to our clients and implementation effort.
  • Reinforce One North’s role as strategic, consultative advisors to executives and senior leaders, especially in Marketing, Technology, and Product organizations.
  • Function as both a lead expert for core CX/design strategy projects and as a strategic advisor during experience design and delivery efforts, providing actionable insights and clear recommendations.
  • Bring a strong point-of-view and leadership to One North’s CX strategy and human-centered design processes for clients and cross-functional teams.
  • Collaborate closely with UX, Design, Brand, Content, Data, and Technology experts to bring solutions to life.
  • Contribute to the Strategy discipline through process improvement, thought leadership, education, and community participation.
  • Work across a spectrum of large and small-scale design strategy projects, with little oversight on smaller engagements.

Skills & Qualifications

  • 5+ years professional agency or consulting experience preferred
  • Bachelor’s degree preferred
  • Background in relevant field, such as Research and Design, CX, UX, Design, Product, or Digital Marketing Strategy
  • Expert command of human-centered research methodologies and techniques, such as contextual observations, in-depth interviews, participatory design workshops, intercepts, surveys, etc.
  • Experience leading ideation, collaboration, or design exercises and workshops grounded in design thinking or human-centered design principles
  • Experience developing key CX/design strategy deliverables such as vision statements/narratives, personas, journey maps, service blueprints, roadmaps, etc.
  • Experience integrating quantitative insights into deliverables to strengthen recommendations
  • Experience communicating and visualizing complex and abstract ideas and concepts, storytelling, and presenting to executive-level stakeholders
  • Excellent storytelling and presentation skills
  • Excellent verbal and written communication skills
  • Ability to stay organized, managing responsibilities and meeting deadlines across a variety of projects
  • Ability to travel to client sites as projects require (post-COVID), up to 15% of the time

Application Requirements

  • Portfolio of recent work showing process and final deliverables required prior to interviewing
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • OptimizelyAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WordpressCMS
    • SitecoreCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Our office is located just off the Chicago Riverwalk at the corner of Wacker & LaSalle streets. However, we're currently working together remotely.

An Insider's view of One North

What are some social events your company does?

We have a couple of holiday parties every year where people can unwind and have fun. Also, there are always things that people are doing around the office that anyone can join in on: Bake sales, tech talks, going out for a drink after work. The people here certainly know to have fun when they want to!

Jeff

Senior Developer

What projects are you most excited about?

I really enjoy working with “managed apps,” which keeps clients’ sites and applications the most updated. These projects enable me to get a variety of expertise in all the different platforms we support. I’m a part of all our clients’ implementations, which is challenging and rewarding, and enables me to work with all kinds of clients and teams.

Stephanie

Architect

What does career growth look like on your team?

You are very much encouraged to grow your career in the direction you choose, whether that’s a linear progression or something totally different. Thanks to my manager’s nurturing of my interests and the company’s support of my education and professional development, I was able to create my own career path and grow into my dream hybrid role.

Alexa

Front-End Designer and Developer

What is your vision for the company?

At One North, our goal is to empower our people and our clients to take on their digital future by shaping it together. We solve interesting problems in interesting ways and find inspiration in all the change, challenge and opportunity that our ever-evolving industry throws our way.

Jeff

COO

What kinds of technical challenges do you and your team face?

Recently, I implemented single sign-on for a client’s website and switched their search platform to Solr. This project gave me the opportunity to learn and work with new technologies such as federated authentication, OWIN, Azure Active Directory, and obviously Solr. Becoming familiar with these has been a huge addition to my skillset.

Erik

Architect

What are One North Perks + Benefits

One North Benefits Overview

We recognize that our employees are more than digital experience geniuses–they are regular people, too (with regular lives). Our benefits and perks focus on enhancing the total well-being of our employees, from their physical & nutritional health to their financial health and work/life balance.

Culture
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Diversity Employee Resource Groups
One North has a [email protected] Employee Resource Group and access to additional ERGs and Employee Networks through our parent company, TEKsystems.
Hiring Practices that Promote Diversity
One North has established an Inclusion & Diversity Working Group that is tasked with attracting, hiring, cultivating and promoting Black talent.
Health Insurance & Wellness Benefits
Disability Insurance
One North offers company funded short-term and long-term disability insurance for all full-time employees.
Dental Benefits
One North offers dental insurance through MetLife to all full-time employees.
Vision Benefits
One North offers vision insurance through Vision Service Plan (VSP).
Health Insurance Benefits
One North's insurance through BCBS offers a PPO plan with an HSA. There is also an option to add a Hospital Protection Plan.
Life Insurance
One North provides company-funded life insurance to all full-time employees, with the option to purchase additional coverage if desired.
Wellness Programs
One North's Employee Assistance Program offers a health advocacy feature and our financial wellness programs provide employees the tools and expert advice necessary to improve their financial health.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Our 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential. Vesting in the 401(k) is immediate.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
One North employees can allocate pre-tax dollars to a Dependent Care Flexible Spending Account. Nursing mothers who are traveling for work can take advantage of Milk Stork delivery services for free.
Generous Parental Leave
Once employees hit their 1.5-year anniversary, they are eligible for the Parental and Primary Caregiver Leave benefits. Available leave time increases with tenure.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
All full-time employees are eligible for 4 weeks of PTO per full year. The number of days an employee is eligible for increases with tenure.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.
Company Outings
Some Meals Provided
One North covers two meals a month (up to $25 each) for employees through UberEats.
Happy Hours
Parking
We offer employees discounted daily parking at a nearby garage.
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Lunch and learns

Additional Perks + Benefits

Our comprehensive benefits program includes Blue Cross Blue Shield PPO Health coverage, a health savings account with employer-funded contributions, and a Health Advocate. We also offer Dental and Vision insurance. All of our full-time employees are eligible for Life/AD&D insurance and Short/Long Term Disability insurance free of cost, with the option to add additional voluntary coverage if desired.

One North's 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential. Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.

We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 4 weeks of paid time off, in addition to company paid holidays. Employees also begin to accrue additional time off once they reach their 3-year and 10-year anniversaries with the business.

One North also understands how critical it is for parents to bond with their new additions. We provide paid Parental and Primary Caregiver Leave to assist and support employees who experience a new birth, adoption or foster placement of a child. We also provide lactation support for breastfeeding moms traveling for business through Milk Stork.

Our Chicago-based employees can take advantage of our building's amenity program, ZO, which offers perks like massages, pedicures, acupuncture and facials, to name a few.

Other special employee benefits include tuition reimbursement, travel assistance and an employee discount program, which offers member-only discounts and corporate rates on everything from pizza and the zoo, to movie tickets, car rentals and hotels.

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